CompTIA announces new Executive Council members

CompTIA LogoSydney, Australia – CompTIA has announced its four new executive council (EC) members for 2019, set to help shape the channel community in the new year and beyond. The newly-elected members were decided by a vote by CompTIA Premier Members.

The newly-elected EC members are:

  1. Carineh Grigorian, marketing director, Arrow ECS ANZ
  2. Damian Zammit, general manager, Thomas Duryea Logicalis
  3. Jo Dean, manager, SMB and Distribution Sales, Citrix Systems
  4. Leo Lynch, ANZ sales director, StorageCraft.

Moheb Moses, director, Channel Dynamics, and ANZ community director, CompTIA, said “This year’s race was extremely competitive. We had eight nominees in total, all highly skilled and active in the industry. CompTIA originally planned to fill five open positions, however, the existing EC chose to reserve a position for a New Zealand candidate. This will help CompTIA expand its coverage in the future.

“I also want to extend a heartfelt thank you to CompTIA’s outgoing EC members, who’ve been outstanding contributors to our community. These members’ work and assistance have helped significantly strengthen the channel community.”

Outgoing EC members include:

  1. Karen Drewitt, general manager, The Missing Link (chair)
  2. Nick Beaugeard, CEO, HubOne (vice chair)
  3. Belinda Jurisic, channel sales manager, Citrix
  4. Sean Murphy, owner, Nexus IT
  5. Emma Tomlin, strategic market development manager, Microsoft.

About CompTIA

The Computing Technology Industry Association (CompTIA) is the world’s leading technology association. With approximately 2,000 member companies, 3,000 academic and training partners, 100,000-plus registered users and more than two million IT certifications issued to technology professionals, CompTIA is dedicated to advancing industry growth through education and training programs, market intelligence and research, networking events, professional certifications and public advocacy. Visit CompTIA online, Facebook, LinkedIn and Twitter to learn more.

Latest benchmark results explain what’s going on in Australian PR consultancies right now

PR consultancies

Every year, since 2001, the Public Relations Institute of Australia has run a business benchmark survey aimed at helping its PR consultancy members run growing , professional and profitable businesses.

Like many industry benchmark studies, it compares individual firm performance on a range of metrics against aggregated sector results. Continue reading “Latest benchmark results explain what’s going on in Australian PR consultancies right now”

OFX chooses Qualtrics to support client experience transformation

Qualtrics LogoQualtrics, the leader in experience management (XM), announced that OFX, a global business helping clients simplify the process of international monetary transfers, has selected the Qualtrics Experience Management Platform™ to accelerate their client experience transformation.

With plans to strengthen its global presence, OFX sought to leverage their critical point of differentiation, a seamless digital experience backed by knowledgeable, local client service teams.

Sarah Bernhardi, Commercial Director, OFX, said, “OFX chose Qualtrics because the platform allows us to monitor the client experience at multiple touchpoints across multiple channels. Feedback is real-time, meaning opportunities can be identified quickly, and OFX can easily prioritise the areas that need to change. Consequently, we’re seeing incremental changes every week that positively affect the customer experience as well as the employee experience.

“Using the Qualtrics XM Platform, OFX now has a very responsive closed-loop feedback system in place. Within two hours of feedback being received, someone from the client services team will contact the client to offer assistance. Having client services teams around the world means we can do this without delay.”

As a result of implementing the Qualtrics Experience Management Platform for real-time feedback, OFX’s approach to improving the client experience is much more responsive. This is made possible by the way OFX has deployed Qualtrics across the organisation, giving teams across the business access to real-time dashboards and reports, allowing teams within the organisation to dive deep into the insights that matter for their piece of the business.

Sarah Bernhardi said, “The goal with Qualtrics was to make information available to the people that need it without delay. From day one, we were adamant that we wouldn’t waste time converting the data into presentations. Instead, we provided the Qualtrics dashboard to as many people in the organisation that needed it, offering full transparency. This is a more powerful approach that demonstrates the priority we’ve placed on keeping the customer central to everything we do. Without Qualtrics we would not have been able to implement the client experience transformation at the speed at which we have done.”

Bill McMurray, Managing Director, Asia Pacific and Japan, Qualtrics, said, “Customer experience is rapidly becoming a key driver for business success. Companies that focus on customer experience effectively, addressing customer concerns and demonstrating genuine care for the customer, are seeing exceptional results. OFX identified the importance of the customer experience early. The secret to success of such programs is not just gathering feedback but deriving insights from that feedback and acting immediately to improve the customer experience. This is where companies can create a significant competitive advantage.”

-ENDS-

About Qualtrics
Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. To learn more, and for a free account, please visit www.qualtrics.com.

About OFX
OFX is an international money transfer specialist helping individuals and businesses move money around the world in an easier way, with competitive exchange rates. With OFX’s bank to bank transfers, customers can enjoy a streamlined digital experience, expert personal service and great rates allowing them to transfer when, where and how they want.
OFX. Where the world’s moving.

For more information, visit www.ofx.com.

Media training: how it can help even experienced executives perform better

interview with journalists

Sometimes even the smartest and most confident individuals get it wrong when it comes to public speaking. If you’re a media spokesperson, getting it right is non-negotiable. That’s why media training is incredibly helpful for anyone planning to speak with a journalist. Continue reading “Media training: how it can help even experienced executives perform better”

Taysols partners with Snowflake to drive faster time-to-results

Sydney, AustraliaTaysols, Australia’s leading consulting, hosting, and support partner for performance management, business intelligence, and data discovery solutions, today announced it has signed a partnership agreement with Snowflake, which offers the only data warehouse built for the cloud.

Taysols is an Australian company providing business analytics services around financial consolidation and reporting, budgeting and forecasting, business intelligence, advanced analytics, and data integration and warehousing.
The partnership will let Taysols customers achieve faster time-to-results by removing the complexity and burden of provisioning data warehouses. This lets businesses get to the real value of their projects sooner so they can realise business improvements and increase their competitiveness.

Fergal Cott, national analytics lead, Taysols, said, “More organisations are demanding data-driven insights and want to leverage machine learning capabilities for better business performance. However, one of the biggest obstacles to achieving this quickly and cost-effectively is the complexity and expense of data warehousing.”

Snowflake offers the only data warehouse built for the cloud. It separates out compute and storage, making it a unique architecture that completely eliminates most of the friction in data warehousing. Rather than worry about hardware and provisioning, customers can now focus on analytics exclusively.

Snowflake was developed from the ground up for the cloud, capitalising on the architecture and technology of the public cloud. Rather than deliver traditional software hosted in the cloud, Snowflake delivers data warehousing as a service. As such, its flexible pricing model lets customers pay only for what they use, when they use it, making this a cost-effective approach.

Some of the business benefits include the ability to:

  • make better, quicker business decisions by providing analytics users the insights from data when they need it
  • scale the analytics with a zero-maintenance, pay-by-the-second solution that instantly and infinitely scales
  • create a data-driven customer journey that delivers relevant, accurate, timely, and consistent brand
  • xperiences to gain customer loyalty.

Fergal Cott said, “Snowflake is miles ahead of the competition in terms of flexing to meet customer demand, reducing the friction of data warehousing, and rapidly delivering strong business value. Taysols adds the advanced analytics and machine learning capability that turns data into powerful insights that drive business performance. This is a very exciting partnership that will help Taysols’ customers achieve real value from data analytics projects fast.”

Invigor wins NORA award for Best Pricing & Promotion Analytics

Sydney, Australia – The National Online Retail Association (NORA), Australia’s most influential retail industry network, has recognised Invigor as the winner in the Best Pricing & Promotion Analytics category at its award ceremony on October 25. Invigor was also runner-up for Best Customer Analytics and Best Retail Insights awards.
The winners were chosen by more than 2,500 retailers who voted in a process overseen by a renowned advisory board.

Gary Cohen, CEO, Invigor, said, “We are delighted to receive this recognition and validation for Invigor’s product offerings. Importantly, winning Best Pricing & Promotion Analytics emphasises the positive impact our solutions have on our clients.

“Our hard-working team has put in tireless efforts into developing our unique solutions for the market and this recognition is testament to that dedication.”

The nomination process involved client case studies that demonstrated how Invigor’s solutions helped retailers understand their customers, increase their margins, reinforce their brand positioning, effectively manage channels, and increase long-term loyalty. Customers featured included the Australian Liquor Stores Association (ALSA), Cigweld (ESAB Brand), and Afterpay.
Gary Cohen said, “Invigor will continue to focus on delivering outstanding outcomes for our clients, in conjunction with expanding our business development pipeline. We look forward to providing updates on this in due course.”

Macquarie University chooses Y Soft and Konica Minolta to manage print services

Sydney, Australia – Y Soft and Konica Minolta today announced Macquarie University has chosen YSoft SafeQ and Konica Minolta’s managed print services to manage 240 devices across Macquarie University, servicing 60,000 students. The solution is delivered entirely on an Amazon Web Services (AWS) private cloud. 

Moving managed print services to the cloud helps reduce server and maintenance costs. YSoft SafeQ’s full print management features include pull-printing, automated scan workflows, and copy and fax services. The easy-to-use online dashboard makes it simple for administrators to manage the print fleet and monitor printing activity. Customers can also export reporting data directly into business intelligence applications for further analysis using Y Soft-provided templates.

Konica Minolta provides Macquarie University’s 240 printers and multifunction devices with YSoft SafeQ as the print management and document management software.

Adam O’Neill, Managing Director, Y Soft Australia, said, “Macquarie University has a reputation for innovation and for delivering an exceptional student experience. Implementing the YSoft SafeQ solution to manage printing more efficiently will help the university continue to offer innovative solutions that help students get the most out of their educational experience.”

With YSoft SafeQ, Macquarie University will be able to offer students and staff secure printing options such as pull-print with authentication, so their confidential or sensitive documents can’t be stolen from shared printers. Furthermore, detailed and comprehensive reporting capabilities will let Macquarie University manage print costs and ensure its printer fleet is right-sized to suit requirements across the university.

David Reeve, Chief Information Officer, Macquarie University said, “Macquarie University is investing in the future and it was important to choose a print management solution that could scale to meet the needs of both our current students and the needs of our future students. Having a cloud-based solution gives us greater flexibility, speed of deployment as well as significant savings in operational expense. However, more importantly, as a University we are very focused on the sustainability aspects of all our solutions and YSoft SafeQ provides us with valuable information and ways to manage the environmental impact of printing.

“The combination of YSoft SafeQ and Konica Minolta means Macquarie staff and students can experience a seamless printing experience regardless of what device or location they’re printing from, including mobile devices like smartphones and tablets. They can print and scan from the device closest to them, and protect the integrity of their work with robust security features. This will reduce many of the anxieties and much of the time wasted when printing on campus, and will let students get on with learning.”

As a cloud-hosted solution, YSoft SafeQ will scale easily to match Macquarie University’s growth predictions while meeting high availability, redundancy, and failover requirements. The solution leverages AWS monitoring and alerts to ensure the solution is operating effectively.

Eric Holtsmark, General Manager Strategy – Transformation & Technology, Konica Minolta, said, “Macquarie University is a cutting-edge university and this new managed print services agreement will enhance this. It will let Macquarie University manage print costs more effectively and provide students and staff with features that make it easier for them to print and scan quickly, securely, and from anywhere on campus. Konica Minolta is pleased to play a pivotal role in providing this solution to Macquarie University and looks forward to continuing to support the university as it grows in the future.”

Calix awarded Global Connections Fund grant for work on new pathway for treatment of diseases

Sydney, Australia – Calix, a multi-award-winning Australian technology company, has been awarded a Global Connections Fund grant for work on a new pathway for the treatment of diseases. Calix will partner with the Centre for Research and Technology Hellas (CERTH) in Greece to target the development of a non-toxic powder effective against a wide range of pathogens without generating resistance.

The Global Connections Fund forms part of the Australian Government’s Global Innovation Strategy, which seeks to create more jobs and drive Australia’s economic growth by advancing Australian ideas and assisting in the commercialisation process. This program is administered by the Australian Academy of Technology and Engineering with the support of its expert Academy Fellows network.

A collaboration with Principal Researcher Dr George Karagiannakis at CERTH was established to test whether Calix’s nano-active magnesium oxide (MgO) produced with very high surface area, was a source of reactive oxygen species (ROS).

ROS generation in animals and plants leads to a mechanism considered as the first defence to combat most diseases that originate from pathogenic anaerobic microorganisms. CERTH uses spin-trap electron paramagnetic resonance to quantify ROS.

Dr Mark Sceats, Chief Scientist of Calix and a Fellow of the Academy said, “The results confirmed that Calix’s nano-active MgO is a source of ROS and, furthermore, a higher dose of ROS was generated as the particle was dissolved in weak acids. This implies that direct application could be effective against disease, because acids exuded by the pathogens will trigger a burst of ROS when the particle meets the pathogen.”

Calix has dubbed this mechanism the “ROS bombTM” for pathogen suppression.

The grant will help Calix further investigate this, and then set up a broad Australian-European collaboration with CERTH to explore its use in combating diseases.

Phil Hodgson, CEO, Calix, said, “We live in an era where pathogens are becoming more resistant to our current means of protecting ourselves and our agriculture. There is a demand for products that treat diseases in humans, animals, and plants, bypassing the use of expensive, toxic antibiotics to which many diseases have become resistant. We believe that Calix could have a material and a process that could help solve this global challenge.”

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