In our technology-driven landscape of rapidly-expanding communications channels, it can be hard for organisations to maintain a clear messaging narrative and brand identity.
With each channel available, messaging needs to be tweaked, altered, or presented in ways that make sense to various audiences. This process has the potential to muddle brand messaging, confusing the message as well as brand identity.
How to keep your brand identity consistent
In his book, Winning the Story Wars, which was the subject of one of our company book clubs, Jonah Sachs frames messaging as a form of storytelling. Traditionally, storytellers have been the makers and propagators of myth. According to Sachs, the modern world has disrupted the traditional power of myths.
Today’s mythmakers are the writers, film makers, marketers, advertisers, and media professionals that leverage the ‘myth-gap’ that has emerged in modern society, suggests Sachs.
Drawing upon the concept of the ‘hero’s journey’, identified by American mythologist, Joseph Campbell, Sachs outlines a way to model brand identity consistently regardless of the channel the brand’s story is being told through.
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If a tree falls in the woods and no one is there, does it make a sound? You could ask the same question about brands and products that don’t get enough exposure to potential customers.
Your business could offer groundbreaking or industry-changing products or services but, if no one knows about them, your potential customers won’t get a chance to find out.
Media coverage is important for finding new customers and for creating brand recognition. The right coverage can generate interest from potential investors, attract new talent to your workforce, and help you build a reputation as a thought leader in your industry.
Follow these three steps to get the media coverage you want for your business:
1. Choose your target wisely
Pitching ideas, sending media releases, and calling newsrooms is time consuming. Whether you handle the press relations yourself or hire a PR agency, you don’t want to waste time calling the wrong journalists to pitch your latest story. Pitching to the right targets at the right time means you’re far more likely to get the positive coverage you’re looking for.
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People continually change their habits, including the way they access information.
More and more, people want to see even complex information at a glance, preferring visual dashboards or videos instead of long written pieces.
Are words a thing of the past?
The earliest forms of social networking were long, in-depth communications like blogs. Social tools like Facebook status updates and micro-blogs like Twitter helped to drive the trend of shorter posts, as did the ever-increasing use of text messaging.
Where words once ruled supreme, today videos and images are more likely to win our attention. On social media platforms, photos and videos are the most shared and ‘liked’ types of media. You only have to look at the booming popularity of sites like YouTube, Instagram, and Pinterest to see this trend working its magic.
When considering how to connect with your audience keep these things in mind
Share-ability is key
Infographics are changing the way businesses communicate. They are an essential tool for anyone interested in communicating information in an easy-to-understand and shareable way.
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Social media accounts act as the public persona for many organisations. People, including customers and stakeholders, believe what they read on social media. And if someone has taken over your account, they can post all kinds of incorrect or even offensive information. The damage to your brand could be significant.
So it’s vital to protect your social media accounts from being hacked. And, if you are the unfortunate victim of an attack, you need to respond immediately.
Here are some tips on how to protect your company’s reputation:
1. Don’t have an easy password
If your password is easy to remember, there’s a good chance it’s going to be easy for others to figure out too. This includes using the same password for multiple accounts. If one account becomes compromised, hackers can use that password to access every account.
2. Don’t share your social media passwords with every employee
Not everyone in your organisation needs or should have access to your social media passwords. Choose two or three people who will access the account regularly, and trust them with the password and the responsibility of posting on behalf of your organisation.
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We’ve all been there. The end of another day when we only completed a fraction of the items on our to-do list. The ideas we come up with in the shower but forget to write down. We’ve all resolved to be more productive, to find a way to capture those ideas, or to tick off things that have been sitting at the bottom of our to-do lists for far too long.
But there’s a big difference between intending or wanting to do something, and planning to do it.
Start with systematic business planning
Sadly, proper, systematic business planning is a dying art. In many cases, the process is so detached from reality that it’s become a time-wasting exercise. Planning never feels like action. Too often we fear that if we’re not in a constant state of motion we are achieving little. However, without a clear goal and milestones mapping out the journey to get there, being busy adds limited value.
We should all undertake some form of planning at least once a year; identifying goals and strategies to achieve them. Your business plan should be succinct yet effective.
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By Adam Benson, director
In the simplest terms, professional services organisations exist to give people advice that will help make their lives better or their businesses more successful. Too many professional services firms fail to understand the importance of building trusting relationships. Without trust, people are likely to ignore or discount the advice provided. Worse, the professional services firm may be unable to give the best possible advice because their client didn’t give them all of the information.
Developing that trusting relationship is a hallmark of a competent and engaged professional services firm. We have all been the recipient of a phone call or in-person visit where the person who says they can improve our lives or our businesses clearly has no idea who we are, what challenges we face or how we operate. They have missed a critical step: building a relationship based on trust. Without it, they can’t help us.
Everyone has their own way of developing a trusted relationship. Here are six rules to live by when it comes to building trust:
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Recognition turned 30 this year. In human years, that’s still relatively young. In business years, turning 30 means we are one of the most experienced PR firms operating in the technology and corporate services sector.
We’ve come a long way
We were founded in 1985, when Marty McFly first went back to the future. Some of the technology and gadgets companies were spruiking in 1985 felt pretty futuristic back then:
- car phones and pagers were all the rage with corporate types
- the compact disc player was beginning to take off
- Nintendo launched its first gaming system
- Windows 1.0 was released and the IBM PC was only four years old
- AM radio started broadcasting in Australia.
In 1985, we sent press releases to journalists via snail mail and, if they wanted a picture to go with the story, we sent them a bromide, or they sent out a photographer. We spent a lot of time on the phone with journalists and clients alike: a personal touch that remains core to our ethos even today in an era of instant electronic communication.
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By Liz Marchant, director
Thought leadership has become a buzz word over the last few years. Reputation and influence are the new business currencies of the 21st century. In a world of easily accessible information and widespread sharing, thought leaders can wield significant influence over a sector and deliver valuable revenue for their companies.
As public relations consultants we’re often asked ‘how can I become a thought leader’? There is no easy answer or magic pill. In reality, many thought leaders are born, not made. That’s not to say that you can’t develop thought leadership. If you are trying to create thought leaders in your business there are several factors you should keep in mind.
It takes time and commitment
Thought leaders are not made overnight. To be a thought leader you must build trust and credibility with your audience. That takes time. This is especially true for thought leaders who work for the lesser-known companies in their sector, who might not attract the assumed credibility and exposure of their better-known counterparts.
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What springs to mind when you hear the term ‘plain English’? Do you think ‘straightforward’, ‘basic’ or ‘old-fashioned’?
In the world of PR and marketing it is crucial that the audience, including journalists, get what we write about on behalf of our clients. Lately there has been a lot of criticism about PR writing styles and I would have to agree with most arguments. Journalists don’t care for all the mumbo jumbo technical words; they want to read simple, understandable and interesting content that relates to their readers.
In the corporate world we seem to have forgotten these basic plain English principles. It seems we have forgotten how to write for the general public.
Why has this slipped our minds? Is it because we are going above and beyond to satisfy our clients? I am sure that sometimes the client would also appreciate a break from the overbearing use of complex words.
So I would like to revisit why writing in plain English is mandatory.
Going back to the basics of writing makes professional documents more reader-friendly because:
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Forget the negatives you hear about media training – without it, it could cost your business.
Having a meltdown on camera is never cool. It makes great TV for viewers, but it destroys your message. The recent example that springs to mind when lead singer of the Sex Pistols, Johnny Rotten, went on an on air rampage on The Project. While this may suit the image of a rocker, it rarely works well in corporate life.
Same thing goes for any media interview. There is no place for competitor bashing and inappropriate comments. It may feel good to snap at a reporter who asks an annoying question, but at what cost?
It really is important for company spokespeople to learn how the media works. All too often company spokespersons fail to deliver messages that hit the right spot with journalists.
Media training is key if you want to communicate your business messages successfully. Why? It is very important to deliver the right messages in the right manner for specific media types. This might seem a simple task but it can be a real challenge. Knowing how to answer in a concise and precise manner and how to give interesting responses are essential to your brand’s image.
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