Consumer sentiment strongly supports Voice Biometrics for APAC contact centres

AustraliaNICE announced the results of its Asia Pacific Voice Biometrics Consumer Survey. The survey revealed that consumers are overwhelmingly in favour of companies using voice recognition to authenticate their identity when interacting with a contact centre. This saves times for both customers and contact centre agents and eliminates frustration caused by forgotten passwords or wrong answers to traditional security questions.

NICE’s survey of 900 consumers in Australia, Hong Kong, India, Indonesia, Philippines and Singapore discovered the following:

  • 46 percent of respondents rated their current experience of authenticating themselves when engaging with a contact centre as somewhere between neutral and terrible. Just nine per cent said it was ‘great.’
  • 55 percent of people said having to answer security questions (which are usually personal) to a stranger via telephone when they’re in a public place is their biggest frustration when trying to authenticate themselves.
  • Consumer readiness to accept voice biometrics for contact centre authentication is high: 88 percent were open to voice biometrics. Of the people who had never heard of voice biometrics, 81 per cent were open to it once they understood what voice biometrics means.
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Atradius sees outlook for trade worsening

Altradius LogoSydney, Australia – After a very low pace of growth in 2015, global trade growth has slowed even further over the first half of 2016, according to Atradius Credit Insurance N.V.

Trade growth in Emerging Asia, the world’s second largest trade bloc, is extremely low, as China rebalances from investment-driven growth toward a more inward-looking consumption-led growth.

Lower commodity prices have also dampened investment in natural resource-rich economies around the world which has contributed to a sharp contraction of trade in Eastern Europe and slowdown in Latin America. Even the US has seen its trade growth grind to a halt, due to lower investment in the oil and gas sector, but also because of lower external demand and a strong USD which have reduced exports.

In 2016, the tempo of growth in world trade is expected to be about one-third of global GDP growth. Such a low rate of trade growth has not occurred since the global economic crisis of 2009.

Anti-globalisation sentiment is rising, as is evidenced by political developments like Brexit and the election of Donald Trump as US president. Trade liberalisation efforts like TPP and TTIP are stalling, thereby threatening the outlook for trade.
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Spectralink launches new camera/barcode scanner for the PIVOT Enterprise Smartphone

Wavelink Logo Sydney, AustraliaSpectralink Corporation, the global leader in enterprise mobility solutions for the healthcare, retail, manufacturing and hospitality industries, has launched a new dual-mode camera/barcode scanner for its PIVOT™:SC (8744) enterprise smartphone, a new multi-charger base station for its 87-Series Wi-Fi smartphones and two device management tools to streamline mobile deployment and management.

PIVOT dual-mode camera/barcode scanner

Based on the Android™ platform, the Spectralink PIVOT:SC incorporates a slim, streamlined design with an 8-Megapixel camera and new barcode scanner that integrates with Google™ Mobile Services (including Google Play™ and other Google applications) and XML applications. This new dual-mode camera/barcode scanner allows users to switch easily from camera to scanner mode, offering both capabilities in one streamlined unit, without the burden of additional weight from dedicated barcode scanning hardware. Users can flexibly select which buttons they want to initiate scanning from or simply tap the screen. The camera flash is optimised to facilitate fast aiming from any angle without having to use the display to view the barcode. Current Spectralink PIVOT:SC customers can easily add barcode scanning to their devices with the addition of a license to upgrade their devices to this latest version.
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Ixia delivers first multi-terabit network security test platform for hyperscale data centres

IXIA LogoSydney, AustraliaIxia (Nasdaq: XXIA), a leading provider of network testing, visibility, and security solutions, announced the availability of CloudStorm™. CloudStorm is the first multi-terabit network security test platform delivering unprecedented performance to test and validate the increased capacity, efficiency, and resiliency of hyperscale cloud data centres.

Ixia has strengthened its leadership role in the application and security testing market with the introduction of CloudStorm. CloudStorm enables users to validate a data centre’s capacity to handle cloud-scale applications, measure the impact of SSL traffic on performance, and assess Distributed Denial of Service (DDoS) mitigation techniques to handle terabit attacks. This flexible and scalable solution simulates 2.4 terabits of mixed applications, as well as malicious traffic, to test the critical elements of complex data centres, including server applications, storage workloads, and network security devices.

“As computing evolves to the cloud and Internet of Things, it is increasingly important that networks are secure and perform well,” said Jim Duffy, senior analyst, 451 Research. “While service providers routinely test networks, it is necessary to have tools that enable cloud providers and enterprises to be ready for the cloud. Ixia has adapted their network testing solutions to fulfil this need.”
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UXC Keystone Joins Forces with Fruition Partners and Aspediens to Form Global ServiceNow Practice

Fruition Partners LogoSYDNEY – CSC (NYSE: CSC) announced that UXC Keystone will combine forces with Fruition Partners and Aspediens to form a leading global ServiceNow practice. With operations across North America, UK, Europe, Australia and New Zealand, the global practice will operate under the brand of Fruition Partners, a CSC Company.

Fruition Partners is a global technology-enabled services firm dedicated to helping organizations improve efficiency and lower costs by elevating service management to the cloud. It is the largest ServiceNow partner in the world.

UXC Keystone – acquired by CSC in March 2016 – provides a better way of delivering outcomes in the Enterprise Service Management space. It offers pre-configured, best-practice ServiceNow solutions based on a proven track record. The company is also the largest ServiceNow partner in Asia-Pacific, and the only one to achieve Master Solutions Partner status in the region.

Aspediens – which was acquired by CSC in July 2016 – is Europe’s leading provider of technology-enabled solutions for the service management sector. Aspediens has achieved Preferred Partner status with ServiceNow and has excellent customer satisfaction scores.
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CSC makes strategic investment in eBECS, adding a UK leader to CSC’s global Microsoft practice

 Sydney, AustraliaCSC (NYSE: CSC), a global leader in next-generation IT services and solutions, announced a partnership with eBECS Ltd., the 2016 Microsoft Country Partner of the Year for the United Kingdom.

The two companies have entered into a strategic affiliation arrangement in which eBECS will be CSC’s Channel Delivery Partner for Microsoft Dynamics Business Solutions within the United Kingdom, the Kingdom of Saudi Arabia, and other areas of EMEA and North America. As part of the agreement, eBECS will be licensed as an exclusive delivery partner for UXC Eclipse, the global Microsoft practice for CSC as well as 2016 Microsoft Dynamics Reseller of the Year in Asia Pacific.

The agreement includes a CSC investment in eBECS. Financial terms of the transaction were not disclosed.

UXC Eclipse and eBECS are both focused on delivering end-to-end business management solutions based on Microsoft technologies, including Microsoft Dynamics 365, and its range of business solutions delivered on premise or in the cloud. Together, the depth of consulting skills and Microsoft Business Solutions experience will extend the reach of the CSC’s Microsoft practice across the United Kingdom, the Middle East, and nearby markets.
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RSM Australia appoints four new partners and nine new principals

RSM LogoRSM Australia, one of the largest mid-tier accounting firms in Australia, has appointed four new partners, and nine new principals, bringing the total count of partners to 94, and principals to 42.

Jamie O’Rourke, newly-appointed national chairman, RSM Australia, said, “By hiring and promoting the right people, RSM is providing clients with the knowledge and expertise they need to help them reach their goals. For example, three of the new appointees are located in Ballarat to bolster its audit division, reflecting a growing need in that region. Research and development is also a key focus area for many of our clients. RSM has and will continue to expand according to our clients’ needs so we can help them do business better.”

New partners

John Findlay, Ballarat

John joined RSM Australia in 2016, and works in assurance & advisory. He has more than 25 years’ audit experience and works closely with both for-profit and not-for-profit clients from the private and public sectors. His clients include companies in the agribusiness, medical, pharmaceutical, construction, finance and investment, manufacturing, and retail industries, among others. John is based in Ballarat.
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CSC launches Sydney Innovation Center and new CTO group

CSC LogoSydney, AustraliaCSC (NYSE: CSC) launched an Innovation Center in its regional headquarters at Macquarie Park, Sydney, building on the company’s strategy to drive further development of next generation technology solutions.

The Innovation Center, which was officially opened by The Hon. Victor Dominello, MP and Minister for Innovation and Better Regulation, showcases some of the industry’s leading-edge technology and applications in blockchain, artificial intelligence, machine learning, and virtual and augmented reality (AR).

“Our new Innovation Center serves as a hub to incubate technology, and is a ‘prototyping sandbox’ where clients will be able to experience and test the viability of technology solutions firsthand before committing to a large scale implementation,” said CSC managing director Seelan Nayagam. “It will be a showcase for the very latest technology solutions from CSC and our partners.”

The Innovation Center features the following technology and solutions aligned with CSC’s key industry sectors, including:
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Brennan IT appoints Simon Wheeler as CIO

Brennan IT LogoSydney, Australia – Brennan IT has appointed Simon Wheeler as its new Chief Information Officer (CIO).

Simon will develop and manage Brennan IT’s internal technology strategy with a major focus on the transformation of its current IT systems and processes to automate, standardise, and implement best practices.

Stephen Sims, CEO, Brennan IT, said, “Simon brings a wealth of experience to the Brennan IT leadership team having previously been the CTO at Nine Entertainment, CIO at Bauer Media Group, and, most recently a Director at Oakton”.

This is an immensely important mandate, as Brennan IT is fully committed to transforming the business in line with its strategy of becoming Australia’s most trusted managed services provider.

Stephen Sims, said, “Simon has more than 20 years of experience in senior roles, with a strong track record as a tech leader as well as developing, recruiting, and retaining top talent. He has been successful in delivering transformational initiatives and working in complex, challenging environments.”
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Konica Minolta sets the gold standard for environmental leadership

Konica Minolta LogoKonica Minolta has been recognised for its commitment to producing products that meet exacting environmental standards throughout their lifecycle, becoming the only company of its kind to achieve the highest possible certification from the world’s foremost environmental accreditation body for electrical products.

The Electronic Product Environmental Assessment Tool (EPEAT) system rates electronic products against a range of environmental performance criteria. Products must meet all required criteria to be registered in EPEAT at the Bronze level. They may then be registered as Silver or Gold based on the percentage of optional criteria they meet above that baseline.

Konica Minolta has been awarded Gold Status for meeting strict environmental criteria that address the full product lifecycle, from energy conservation and toxic materials reduction to product longevity and end-of-life management.

EPEAT is a free source of environmental product ratings that makes it easy to select high-performance electronics that support organisations’ IT and sustainability goals. Managed by the Green Electronics Council, EPEAT currently tracks more than 4,400 products from more than 60 manufacturers across 43 countries, and is the definitive global environmental rating system for electronics. Read more ❯

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