CompTIA Managed Services Community helps MSPs boost customer acquisition, retention and growth

CompTIA LogoA new tool to help managed services providers (MSPs) navigate the customer engagement process – from initial prospecting through contract renewal – is available from CompTIA, the nonprofit association for the technology industry.

The Managed Services Client Lifecycle was created by the CompTIA Managed Services Community to help MSPs with customer acquisition, retention and growth.

The tool allows any MSP to visualise the optimal client engagement for a managed services practice. When combined with other content and programs created by the CompTIA Managed Services Community, MSPs have access to a robust selection of resources to help them build and grow an effective services business. The resources are linked to the Managed Services Client Lifecycle graphic, which makes it easy to find the most relevant and helpful information available.

An upcoming CompTIA study on the managed services market reveals that the top two immediate priorities for MSPs are increasing their volume of net new customers (cited by 62 per cent of MSPs surveyed) and expanding business with existing customers (58 per cent).
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Security experts and CompTIA produce Security Tech Tools video series

CompTIA Logo Educational videos on critical cybersecurity topics relevant to any organisation have been produced by a group of security experts and leading members of CompTIA, the nonprofit association for the technology industry announced today.

The Security Tech Tools Videos were developed by the CompTIA IT Security Community, a group of experts and leaders in the IT security field collectively committed to developing security-specific best practices, education programs and industry standards.

“So many resources are devoted to security by technology solution providers and so much money is spent on security readiness by organisations, yet there is a gap in understanding what it all means,” said Chris Johnson, co-founder and CEO, Untangled Solutions, and chairman of the CompTIA IT Security Community. “These candid conversations with experts in the field will help anyone getting into security, or anyone struggling to understand these security concepts.”

Tutorials are available on eight security tools: password and identity management, backup data and recovery, encryption, advanced firewall and unified threat management, intrusion prevention systems and intrusion detection systems, Internet content filtering, policies and compliance and anti-malware, anti-virus and anti-spyware solutions.
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New CompTIA Channel Standards promote business and professional excellence within the technology industry

CompTIA Channel Standards provide organisations and IT professionals greater access to important industry best practices #AMM16

CompTIA LogoA comprehensive collection of best practices to help technology industry companies achieve business and professional success was unveiled by CompTIA, the technology industry trade association.

The new CompTIA Channel Standards program, available to all at no cost, was announced at the CompTIA Annual Member Meeting, the annual gathering of top executives from all corners of the IT industry.

“These standards will provide channel partners and channel companies with blueprints for best practices within the IT channel and undoubtedly lead to a stronger, healthier industry as a whole,” said Nancy Hammervik, Senior Vice President, Industry Relations, CompTIA.

“The introduction of CompTIA Channel Standards is a testimony to the larger role CompTIA and its members play in advancing the IT industry and inspiring minds around the world to do more, learn more and be more,” Hammervik added.
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IT industry association CompTIA launches new ANZ Channel Community

CompTIA LogoSYDNEY, Australia – CompTIA, the information technology (IT) industry association, announced the launch of its ANZ Channel Community, a new group dedicated to technology resellers, solution providers, distributors, vendors and channel associates based in Australia and New Zealand.

Nearly 90 business owners and executives from companies engaged in the delivery of information and communications technology products, services and solutions – a nearly A$100 billion industry, according to the Australian Trade Commission – have joined the CompTIA ANZ Channel Community. A complete list of the individuals and organisations championing this effort can be found at

Jim Hamilton, vice president, member communities, CompTIA, said, “These early adopters are benefiting from having a dedicated forum for ANZ-specific discussions on issues and opportunities impacting channel companies in the region. They’re also providing great direction and feedback on how CompTIA can best serve the ANZ channel and its members.”
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