KeySite is a self-service platform, based on ServiceNow, that lets employees solve their own IT queries rather than having to contact the service desk. It offers a modern web experience that reflects consumer-focused apps. With simple language, vibrant use of colour, and a clean layout, users can quickly see and access the information that is relevant to them making service management efficient, fast, and structured, and freeing up the IT team to add strategic value.
Neil McKinnon, CEO, UXC Keystone, said, “Too many businesses implement self-service applications that don’t deliver value because staff won’t use them. Employees expect the same experience from enterprise apps as they get from consumer apps at home. They want an intuitive, attractive layout that makes it simple for them to get the information they need, fast.
“A ServiceNow implementation, for example, should let a company’s IT team spend more time delivering innovative business solutions and less time looking after infrastructure. It automates the service management process, increasing efficiency and lowering costs, by giving organisations full visibility into processes and infrastructure through a single system of record for IT.
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April 20, 2015 – UXC Keystone, an enterprise service management solutions provider, has become the first ServiceNow partner in the Asia Pacific region to achieve Master Solutions Partner status. This is the highest level in the ServiceNow Solutions Partner Program.
UXC Keystone earned the Master Solutions Partner level because of its continued investment in staff training and certification. Additionally, UXC Keystone consistently delivers quality implementations, as evidenced by the ServiceNow independent measurement of UXC Keystone’s high customer satisfaction levels.
“Having a Master partner in APJ is a significant milestone in region. This achievement acknowledges the reciprocal investment and ongoing commitment between ServiceNow and it’s partners. The future success of all partners is based on their ability to widen the ServiceNow footprint across all areas of the business,” said Charles Woodall, head of Service Providers and Integrators in Asia Pacific and Japan, ServiceNow.
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