KeySite is a self-service platform, based on ServiceNow, that lets employees solve their own IT queries rather than having to contact the service desk. It offers a modern web experience that reflects consumer-focused apps. With simple language, vibrant use of colour, and a clean layout, users can quickly see and access the information that is relevant to them making service management efficient, fast, and structured, and freeing up the IT team to add strategic value.
Neil McKinnon, CEO, UXC Keystone, said, “Too many businesses implement self-service applications that don’t deliver value because staff won’t use them. Employees expect the same experience from enterprise apps as they get from consumer apps at home. They want an intuitive, attractive layout that makes it simple for them to get the information they need, fast.
“A ServiceNow implementation, for example, should let a company’s IT team spend more time delivering innovative business solutions and less time looking after infrastructure. It automates the service management process, increasing efficiency and lowering costs, by giving organisations full visibility into processes and infrastructure through a single system of record for IT.
“Businesses can’t realise these benefits without creating an interface that makes employees want to use the system. Therefore, organisations need to modify their enterprise apps to deliver the experience that end users are demanding. KeySite delivers this user experience, letting companies achieve the full potential of their ServiceNow implementations.”
KeySite makes core ServiceNow features easily accessible, such as service catalogue, knowledge base, incident reporting, and status checking. Its responsive design means it adjusts to whether the user is using a smartphone, tablet, or desktop computer, making it perfect for a mobile workforce.
Neil McKinnon said, “KeySite reflects best practices and is delivered as a ready-to-go, fully-functional portal that is tailored to the customer’s business, including branding. Usually, one-off customisations come at a significant cost. With KeySite, UXC Keystone delivers a tested, robust platform that is pre-configured to reduce upfront costs.
“Organisations looking to rapidly drive end user adoption should consider KeySite. For example, one of UXC Keystone’s early adopters of the solution increased end user adoption from 12 per cent of their customer base to 59 per cent within 60 days of implementation.”
About UXC Keystone
Our purpose is to provide cost-effective solutions to organisations seeking extraordinary outcomes in service management. We bring a team of highly experienced consultants and a set of processes and templates that represent best practice and enable rapid deployment.
April 20, 2015 – UXC Keystone, an enterprise service management solutions provider, has become the first ServiceNow partner in the Asia Pacific region to achieve Master Solutions Partner status. This is the highest level in the ServiceNow Solutions Partner Program.
UXC Keystone earned the Master Solutions Partner level because of its continued investment in staff training and certification. Additionally, UXC Keystone consistently delivers quality implementations, as evidenced by the ServiceNow independent measurement of UXC Keystone’s high customer satisfaction levels.
“Having a Master partner in APJ is a significant milestone in region. This achievement acknowledges the reciprocal investment and ongoing commitment between ServiceNow and it’s partners. The future success of all partners is based on their ability to widen the ServiceNow footprint across all areas of the business,” said Charles Woodall, head of Service Providers and Integrators in Asia Pacific and Japan, ServiceNow.
Dion Williams, CEO, UXC Keystone, said, “This new partner level is the result of UXC Keystone having been a focused partner of ServiceNow since 2007. The business is built around the ServiceNow technology, so this important milestone acknowledges UXC Keystone’s depth of capability and commitment to ServiceNow in the local market. UXC Keystone is one of very few organisations globally to have achieved Master Solutions Partner status with ServiceNow.”
As the breadth of the ServiceNow solution portfolio and partner ecosystem grows, it is critical that we maintain the highest level of technical and sales accreditation. This lets UXC Keystone provide customers with the confidence that they are working with a partner that has the most trusted relationship with ServiceNow.
As UXC Keystone continues to work with ServiceNow, the organisation will focus on developing custom applications on the ServiceNow platform and on helping customers to leverage the new functionality of the latest release of ServiceNow.
About UXC Keystone
UXC Keystone has been entrusted by more than 140 organisations to support and guide them on their Service Management journey. Offering a variety of services in business analysis, functional design, process improvement, technical configuration, system architecture, training and support, UXC Keystone’s customers include Australia Post, News Ltd, Commonwealth Bank of Australia and the University of Western Sydney.