The Recognition PR Newsroom

Application performance monitoring solution provides real-time user experience data

Sydney, Australia, July 20, 2010 – Quest Software, Inc. (Nasdaq: QSFT) announced that Business Wire has chosen Foglight® to improve the quality of experience its members and employees receive from BusinessWire.com, the company’s main website. Business Wire, a Berkshire Hathaway company, disseminates news releases from thousands of member companies and organisations worldwide to news media, financial markets, investors, financial information systems, and consumer news services.

Foglight identifies website issues using real-time user experience data, coupled with performance measurements and deep-dive diagnostics across the entire Java application and infrastructure stack. The ability to quickly diagnose user issues with its website is critical for Business Wire, so the company required a tool that would simultaneously manage user quality of experience from both the business and IT perspectives.

“Helping Business Wire cultivate satisfied customers by delivering on its stringent Service Level Agreements (SLAs) is a great testament to Foglight,” said John Newsom, vice president and general manager, Applications business unit, Quest Software. “The correlated, 360-degree view of business-critical applications in Foglight includes the ability to both monitor the actual user experience, and capture data from across multiple supporting systems for quick insight and answers to issues customers may experience.”

Foglight will measure web application performance for each individual Business Wire customer by user name, allowing both business managers and IT staff to understand and resolve performance problems before they affect end users. To assist the company in its effort to meet or exceed SLAs for order entry and delivery in real time, Foglight will monitor all transactions, provide automatic discovery of application components and their dependencies, and reduce mean time to resolution by pinpointing the root cause of performance problems.

“The ability of Foglight to alert us to changes from the norm was a major selling point,” said Ranzo Taylor III, director of Global Data Operations, Business Wire. “Instead of feeding in hundreds of parameters, it automatically establishes baselines for our custom code and warns us when deviations occur. Immediately upon implementation we were receiving valuable, actionable information in more detail and faster than when we gathered it manually. The time-to-value is impressive.”

“The end-user monitoring appliances are, in a word, amazing,” Taylor added. “Foglight revolutionises our web-support areas by helping us quickly identify and correct the parts of our website that aren’t working optimally for our customers – for whatever reason. The speed and detail of the data we receive is so important, since we focus on a very high-quality customer experience.”

Business Wire now can integrate the independent tools used to monitor its two data centers into one tightly intertwined diagnostic system, according to Steve Messick, CIO, Business Wire. “We are now well on our way to moving monitoring from the application level to the business process level, to truly monitor how our business is functioning,” he said. “We believe Foglight can take us there in short order.” The recognition in Gartner’s Application Performance Monitoring Magic

Quadrant contributed to Business Wire’s decision to purchase Foglight.

About Quest Software, Inc.

Now more than ever, organizations need to work smart and improve efficiency. Quest Software creates and supports smart systems management products—helping our customers solve everyday IT challenges faster and easier. Our innovative solutions for application monitoring, database management, Windows management and virtualization management help customers achieve better results, faster. Visit www.quest.com for more information.

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Quest, Quest Software, Foglight and the Quest logo are trademarks or registered trademarks of Quest Software in the United States and certain other countries. All other names mentioned herein may be trademarks of their respective owners.

 About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action.Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Web Links Referenced in this Release:

Quest Software, Inc.: http://www.quest.com/

Foglight: http://www.quest.com/application-monitoring/

Application Monitoring Magic Quadrant: http://www.quest.com/Gartner%2DMagic%2DQuadrant/

Systems Management: http://www.quest.com/

Application Monitoring: http://www.quest.com/application-monitoring/

Database Management: http://www.quest.com/database-management/

Windows Management: http://www.quest.com/windows-management/

Virtualization Management: http://www.quest.com/virtualization/

www.quest.com: http://www.quest.com/