June 25, 2012 – Fluke Networks has announced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in about a minute1, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.
Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analysers, PC utilities and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customisable, handheld tool with a one-button auto test feature. This offers users the fastest2 way to troubleshoot end-user issues that generally take up 25 per cent of a network technician’s workday to resolve.3
Wayne Allen, program manager, said, “Connectivity and performance problems can hide in a variety of places throughout the network, and today’s frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organisations deploy a technician to fix the problem, but many do not have standardised testing processes and today’s tools can be complex and time consuming.
“The automated OneTouch AT was specifically designed to address these challenges, saving an organisation, on average, approximately one man-week of troubleshooting each month.4”
The key features of the OneTouch AT include:
* one button auto test for faster problem identification
* ability to test 802.11 a/b/g/n Wi-Fi, gigabit Ethernet copper and fibre
* in-line copper and fiber packet capture
* cable wire mapping, Power-Over-Ethernet (PoE) and link testing
* remote access for enhanced collaboration with colleagues to speed problem resolution
* network and service performance analysis
* standardised, automated test scripts to ensure even the most novice user can troubleshoot problems
* new form factor with smartphone touchscreen and enhanced ruggedness for durability in the field
The OneTouch AT Network Assistant will be available June 27. For more information, please visit Fluke Networks.
1. According to internal Fluke Networks customer research comparing standard testing tools and best practice protocols.
2. Fastest root cause analysis of network and application problems claim based on current industry practices and tools, which do not allow troubleshooting both at the desk and in the field for both wired and wireless networks.
3. According to internal Fluke Networks research of network professionals.
4. According to internal Fluke Networks research of network professionals.
About Fluke Networks
Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks’ products and expertise to help solve today’s toughest issues and emerging challenges in WLAN security, mobility, unified communications and data centres. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.flukenetworks.com.