OFX chooses Qualtrics to support client experience transformation

Qualtrics LogoQualtrics, the leader in experience management (XM), announced that OFX, a global business helping clients simplify the process of international monetary transfers, has selected the Qualtrics Experience Management Platform™ to accelerate their client experience transformation.

With plans to strengthen its global presence, OFX sought to leverage their critical point of differentiation, a seamless digital experience backed by knowledgeable, local client service teams.

Sarah Bernhardi, Commercial Director, OFX, said, “OFX chose Qualtrics because the platform allows us to monitor the client experience at multiple touchpoints across multiple channels. Feedback is real-time, meaning opportunities can be identified quickly, and OFX can easily prioritise the areas that need to change. Consequently, we’re seeing incremental changes every week that positively affect the customer experience as well as the employee experience.

“Using the Qualtrics XM Platform, OFX now has a very responsive closed-loop feedback system in place. Within two hours of feedback being received, someone from the client services team will contact the client to offer assistance. Having client services teams around the world means we can do this without delay.”

As a result of implementing the Qualtrics Experience Management Platform for real-time feedback, OFX’s approach to improving the client experience is much more responsive. This is made possible by the way OFX has deployed Qualtrics across the organisation, giving teams across the business access to real-time dashboards and reports, allowing teams within the organisation to dive deep into the insights that matter for their piece of the business.

Sarah Bernhardi said, “The goal with Qualtrics was to make information available to the people that need it without delay. From day one, we were adamant that we wouldn’t waste time converting the data into presentations. Instead, we provided the Qualtrics dashboard to as many people in the organisation that needed it, offering full transparency. This is a more powerful approach that demonstrates the priority we’ve placed on keeping the customer central to everything we do. Without Qualtrics we would not have been able to implement the client experience transformation at the speed at which we have done.”

Bill McMurray, Managing Director, Asia Pacific and Japan, Qualtrics, said, “Customer experience is rapidly becoming a key driver for business success. Companies that focus on customer experience effectively, addressing customer concerns and demonstrating genuine care for the customer, are seeing exceptional results. OFX identified the importance of the customer experience early. The secret to success of such programs is not just gathering feedback but deriving insights from that feedback and acting immediately to improve the customer experience. This is where companies can create a significant competitive advantage.”

-ENDS-

About Qualtrics

Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. To learn more, and for a free account, please visit www.qualtrics.com.

About OFX

OFX is an international money transfer specialist helping individuals and businesses move money around the world in an easier way, with competitive exchange rates. With OFX’s bank to bank transfers, customers can enjoy a streamlined digital experience, expert personal service and great rates allowing them to transfer when, where and how they want.
OFX. Where the world’s moving.

For more information, visit www.ofx.com.

Spectralink announces general availability of its next-generation enterprise mobility platform

Wavelink LogoPurpose-built for today’s industry-specific workflows and working environments, the Versity solution delivers reliable enterprise-level performance, durability and security with a lightweight, user-friendly design

Spectralink, a leader in enterprise mobility solutions, has announced general availability of its Versity enterprise smartphone. This highly anticipated, next-gen product delivers all the power, performance and purpose-built functionality of an enterprise-grade solution with the sleek look and feel of today’s most popular smartphones. Unlike any other solution on the market, Versity sets a new standard of excellence for enterprise mobility with its superior voice quality, broad application integration, proven reliability and durable, slim, lightweight design.

“Versity’s unique combination of enterprise capabilities and consumer-style design not only measures up to today’s toughest enterprise demands, it also appeals to a broad base of enterprise users,” notes Doug Werking, CEO of Spectralink. “That’s particularly important as organisations seek to mobilise more workers and drive strategic improvements in customer service, worker productivity, operational efficiencies and strengthening competitive advantages.”

According to VDC Research, 88 percent (1) of organisations view mobility as strategic priority with many leveraging mobile as an integral part of their digital transformation strategies. “We’re entering a new era of enterprise mobility,” says David Krebs, Executive VP, Enterprise Mobility & Connected Devices, VDC Research. “Companies are turning to mobile solutions to address a wider range of business objectives, and they want solutions that appeal to and empower staff to know more, do more and contribute in more ways to strategic goals and outcomes.”

Optimised for enterprise environments, Versity smartphones provide purpose-built features, apps and other tools that support and enhance mission-critical workflows in a variety of industries, including healthcare, retail, manufacturing and hospitality. Versity also removes many of the barriers that can limit communication in challenging work environments. Innovative voice optimisation features coupled with Versity’s dual Wi-Fi and LTE connectivity, for example, enhance staff connectivity and coverage to ensure workers stay informed and connected from virtually anywhere, inside or outside their facilities.

These targeted capabilities fuel workforce productivity by eliminating communication bottlenecks, streamlining access to information and minimising errors.

Across each industry, Versity’s unique strengths are helping organisations capitalise on new opportunities to enhance the customer experience and drive workforce productivity. In healthcare, for instance, Versity makes it possible for hospitals and other healthcare providers to consolidate multiple, siloed systems, such as nurse call and EHR systems. This helps streamline information access for clinicians and other caregivers, which in turn helps enhance patient care, improve productivity and deliver better patient outcomes.

“What really makes the Spectralink products unique is their innovation,” says Gail Hopkins, Director of Healthcare, Presidio. “They’ve really been listening to where key challenges exist in healthcare and then very clearly addressed those needs.”

Versity’s industry-savvy capabilities are also evident in retail. Many of its built-in features and functionality directly support specific workflow challenges across multiple working environments. Its industrial barcode scanner, for example, can be used in retail stockrooms and delivery docks as well as on the sales floor to track product deliveries and current inventory.

In manufacturing, Versity’s innovative voice optimisation capabilities, such as noise suppression and echo cancellation, make it possible for manufacturing staff to clearly hear and relay critical information amid the constant noise and high-volume machinery on the factory floor. These capabilities are beneficial in ensuring clear, reliable communications among workers in the hospitality industry as well, while expanded LTE coverage helps staff stay connected even in the most challenging spaces, from parking lots and delivery areas to water parks and outdoor dining spaces.

“We designed Versity based on the shared experiences of customers across many industries and we listened to their desire for a product that could meet some tough mobility challenges and goals,” said Andrew Duncan, vice president, product and technology solutions for Spectralink. “The result is a solution that not only stands up to the rigors and realities of their respective work environments, but also provides a valuable tool that staff is eager to use in their day-to-day workflows. It’s a win-win that’s helping to redefine what’s possible in enterprise mobility for both our customers and across their industries.”

Versity is now available in United States, Canada, Europe, Australia, the Middle East and Africa. Customers can choose from four varieties: Wi-Fi only, Wi-Fi and LTE, with built-in scanner, without scanner. To order, customers can contact Wavelink or their Spectralink-authorised reseller.

About Spectralink

Spectralink leads the enterprise mobility market with industry’s most deployed mobility solution portfolio optimised for mission-critical healthcare, retail, manufacturing and hospitality applications. As enterprises transition to mobile workflows, Spectralink is at the forefront of the industry transformation through its innovative end-to-end mobility portfolio. Designed for challenging RF environments, our mobile solutions enable enterprises to streamline their workflows and deliver a positive customer experience. To protect our customers’ investments in UC platforms, we offer the best interoperability in the industry with the leading call control platforms. Since 1990, Spectralink has deployed millions of mobile devices worldwide – providing enterprises with the industry’s most reliable, high quality and secure mobility solutions. For more information, please visit http://www.spectralink.com/.

About Wavelink

Wavelink specialises in providing leading edge enterprise solutions to the channel. Wavelink distributes a range of products from Fortinet, Spectralink, Spok, Olinqua, CenTrak and Digium. For more information please contact Wavelink on 1300 147 000.

Reference:

(1) Source: VDC 2018 Enterprise Mobility Buyer Behavior Study

M-Files recognised as a Visionary in Magic Quadrant for Content Services Platforms for third consecutive year

M-Files positioned as a Visionary based on completeness of vision and ability to execute.

M-Files Corporation, the intelligent information management company, announced that the company has been recognised as a Visionary in Gartner, Inc.’s 2018 Magic Quadrant for Content Services Platforms. This is the third consecutive year that Gartner has positioned M-Files as a Visionary based on the company’s completeness of vision and ability to execute.

The industry continues to shift from traditional, siloed document management and enterprise content management systems toward more open, unified and intelligent content services platforms. Rather than forcing all information into a single, monolithic system, the new wave of content services platforms (CSP), in addition to providing their own repository, support accessing and managing information in other systems. M-Files offers this capability with both traditional content repositories and core business systems, such as CRM and ERP.

According to Gartner’s 2018 Magic Quadrant for Content Services Platforms, “The evolving product landscape for content services platforms creates new opportunities for digital business transformation.” In addition to providing full SaaS public cloud support for those who need or desire it, the M-Files intelligent information management platform also uniquely offers both cloud and on-premises options with a single user license, providing instant cloud readiness for those organisations wishing to continue to leverage investments in on-premises systems and infrastructure. This enables organisations to move parts of their business systems and processes to the cloud in a phased manner, allowing them to start leveraging new capabilities and services that are only available in the cloud, such as the ability to rapidly scale up or down, geographic redundancy and massively parallel computing resources that power new artificial intelligence services.

Gartner continues, “The worldwide content services software revenue totaled $9.6 billion in 2017 (up from $8.4 billion in 2016). The overall market grew 15.7% in U.S. dollars in 2017 (down from 16.0% in 2016).” M-Files Online offers a new invention called the Intelligent Metadata Layer that enables organisations to develop new use cases and refine existing ones in the parts of the organisation that are driving innovation, while allowing others to continue to utilise existing systems and processes undisturbed. This enables organisations to advance and improve while also simplifying change management and avoiding expensive and time-consuming migration projects, two traditional obstacles to innovation.

“We believe that our recognition by Gartner as a Visionary for the third consecutive year is a testament to our success in changing the way the world manages information,” said Miika Mäkitalo, CEO at M-Files Corporation. “Our strong growth in revenue, our customer base and partner network illustrate that it’s not just a vision of the future, but reality today.”

M-Files grew revenue by more than 37 percent in 2017 over 2016, including strong growth in its global partner network, now numbering more than 600 partners worldwide. The company also achieved a 121 percent increase in cloud revenue in 2017 and sustained a cumulative revenue growth of more than 2,500 percent over the last eight years. In addition, M-Files recently received EUR 27 million from the European Investment Bank (EIB) to support this international growth, partner channel expansion and acceleration of R&D.

Gartner, Magic Quadrant for Content Services Platforms, Karen Hobert, Michael Woodbridge, Monica Basso, 25 October 2018.The report was previously titled the Magic Quadrant for Enterprise Content Management.

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About M-Files Corporation

M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organisation without disturbing existing systems and processes or requiring data migration. Using artificial intelligence (AI) technologies in its unique Intelligent Metadata Layer, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organisations in more than 100 countries use M-Files for managing their business information and processes, including NBC Universal, OMV, Rovio, SAS Institute and thyssenkrupp. For more information, visit www.m-files.com.

M-Files is a registered trademark of M-Files Corporation. All other registered trademarks belong to their respective owners.

Fiji Airways chooses Epicor ERP to support business growth

End-to-end solution offers visibility and control to enable digital transformation

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced that Fiji Airways, Fiji’s National Airline, is implementing Epicor ERP, the global enterprise resource planning (ERP) solution.

Based in Nadi, Fiji Airways is the flagship carrier of Fiji. It serves 21 destinations across 13 countries and territories, with more than 400 flights a week. Its domestic and regional subsidiary, Fiji Link, flies to an additional nine destinations across the Fijian and neighbouring Pacific Islands nations. The Fiji Airways Group transports 64 percent of all visitors who fly to Fiji and employs more than 1300 staff.

Fiji Airways had been using an older ERP system from Epicor and was looking to upgrade to support its digital transformation and growth strategy.

Mr. Andre Viljoen, Managing Director and CEO, Fiji Airways, said, “Fiji Airways is a rapidly growing airline so we need an ERP solution that supports our objectives and can grow with us. We wanted a single technology solution that could increase productivity as well as easily manage all data across the business and that would enable our digital transformation strategy.”

Fiji Airways has experienced significant growth over the last few years. In 2017, it grew the size of its fleet, launched new routes and increased the frequencies of its long-haul flights. In 2018, its focus is on growth as well as improving the overall customer experience. As part of that, Fiji Airways recently launched a travel app so guests can easily manage their flight journeys on the go. The airline also recently joined the oneworld alliance (which includes airlines such as Qantas, American Airlines, British Airways, and Cathay Pacific) as its first ever oneworld connect member, to bring additional benefits to its customers.

Managing new offerings and alliances is complex and requires a robust, modern ERP backbone. Following an extensive review and selection process Fiji Airways identified Epicor ERP as the ideal system to meet present and future needs.

Mr. Viljoen stated, “Implementing the new Epicor ERP system is integral to realising our digital transformation strategy. Our aim is to go paperless, so that means we need a platform that will automate business processes and workflows, streamline transactions and reporting, and manage spend to maintain compliance. The Epicor ERP system will provide a single source of truth which will help to increase efficiency and improve productivity, while reducing manual workflows and eliminating errors.

Greg O’Loan, regional vice president, Epicor Software, said, “We are delighted to extend our relationship with Fiji Airways. Embracing the latest in technology, Epicor ERP provides a real-time, accurate view of the business operations and also provides the flexibility needed as Fiji Airways evolves and grows.”

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

# # #

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Wavelink and Everlea team up to present the Spectralink Versity at HiNZ

Wavelink LogoWavelink, a leader in providing enterprise solutions to the channel, is teaming up with its New Zealand partner, Everlea, to showcase the Spectralink Versity clinical smartphone in Wellington at HiNZ, New Zealand’s largest digital health event.

The Spectralink Versity clinical smartphone will be available for sale in Australia and New Zealand in November, coinciding perfectly with HiNZ. Wavelink and Everlea will showcase it for the first time in New Zealand at the event.

The Spectralink Versity is the industry’s first purpose-built smartphone for clinical use. It features best-in-class voice and data quality, application integration, and durability. The slim, lightweight device is ideal for healthcare workers and the truly hot-swappable battery means there’s zero downtime.

Recent research by Frost & Sullivan confirms that healthcare organisations should avoid relying on consumer-grade devices and instead, invest in purpose-built devices that offer better Wi-Fi connectivity, longer and more versatile battery life, tested integration with industry-specific applications such as nurse-call apps, and other features that support the specific needs of healthcare workers. (1)

Alan Stocker, health practice lead, Wavelink, said, “The healthcare industry has been looking for a mobile communication device with all the ease-of-use and familiarity of a consumer smartphone plus the unique clinical features of healthcare-grade device.

“Putting all this functionality into one smartphone-like device that’s easy to use will help practitioners save time, especially if they’re in a time-sensitive or emergency situation. They need a device that feels familiar and offers the functionality they need, from communications, emergency or duress notifications to the ability to manage medications and patient transfers.”

Visit the Spectralink stand at Booth 87 at HiNZ from November 21-23 to see the Spectralink Versity in action.

-ENDS-

About Wavelink

Wavelink specialises in providing leading edge enterprise solutions to the channel. Wavelink distributes a range of products from Fortinet, Spectralink, Spok, Olinqua, CenTrak and Digium. For more information please contact Wavelink on 1300 147 000.

Reference:

(1) Frost & Sullivan: Why Consumer Phones Aren’t a Fit for Your Enterprise: A Frost & Sullivan White Paper ©2018

Qualtrics expands XM solutions capabilities to help organisations close experience gaps faster

Qualtrics LogoQualtrics now offers over 45 expert-built solutions, purpose-built for industry and use-case, allowing organisations to more quickly and confidently launch customer experience, employee experience, and market research programs

Qualtrics, the leader in experience management, has announced the expansion of XM Solutions to help customers close experience gaps and harness the power of the world’s leading Experience Management (XM) Platform™. There are now over 45 expert-built solutions spanning automated projects, guided programs and full-service research, designed by industry and research experts to accelerate customer experience, employee experience, and market research.

For years, organisations have struggled to quickly set up experience management and market research programs, while ensuring programs were best-in-class. With XM Solutions, Qualtrics’ team of PhDs and industry experts have created solutions to help customers quickly and confidently launch their programs and drive business outcomes. Solutions include both guided programs – designed to accelerate customer experience and employee experience programs with pre-configured surveys, expert-validated methods, and dashboards tailored to your business – as well as automated projects for quick-turn research projects that yield near-immediate results.

“XM Solutions will improve the speed and accuracy with which organisations can launch their experience management programs,” said Ryan Smith, co-founder and CEO of Qualtrics. “Our team of experts have designed packaged solutions that leverage the learnings from thousands of customer experience, employee engagement and research programs running on the Qualtrics platform. This will help any organisation–large or small–jumpstart its experience management and research programs, and make it easy to scale those programs to fit the organisation’s needs.”

Leveraging XM Solutions, customers can more quickly and confidently conduct comprehensive customer, employee, product and brand research in a fraction of the time. From pricing, to customer NPS, to brand awareness studies, XM solutions delivers fast results with automated setup, streamlined distribution, and smart analysis for research of all sizes.

“XM Solutions have made it possible to simultaneously enhance our suite of research capabilities and reduce costs,” said Andrew Mun, Consumer Intelligence Manager at Kia Motors America. “These out-of-the-box solutions have changed the way Kia conducts research and improved our speed to insights. In a highly competitive industry, that means the difference between success and failure.”

To learn more about XM Solutions, please visit: qualtrics.com/xm-solutions/

About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organisations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

Fujitsu appoints new Country Manager for New Zealand

Fujitsu announces the appointment of Mika Joronen as Country Manager, New Zealand. Mika will commence his work at Fujitsu on October 23, 2018 and will be based in Wellington. He is the successor of Mike Bull, who will be returning to Australia to take up another career opportunity outside Fujitsu.

Mika joins Fujitsu with a proven track record of success spanning over 20 years in the ICT industry in New Zealand in key management roles at Infinity Solutions, Datacom, HP and most recently as Director, New Zealand at DXC Technology. Mika has a Bachelor of Information Technology from Central Institute of Technology.

Mike Foster, Chief Executive Officer Fujitsu Australia and New Zealand, said: “We are pleased to have Mika join the Fujitsu team and to lead our New Zealand business. Based on his extensive experience in the ICT industry in New Zealand he is very well positioned to further strengthen our excellent customer relationships and continue the growth of our business in New Zealand.”

Online resources

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see http://www.fujitsu.com.

About Fujitsu Australia and New Zealand

Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. We partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading corporate and government organisations. Fujitsu Australia Limited and Fujitsu New Zealand Limited are wholly owned subsidiaries of Fujitsu Limited (TSE: 6702). See www.fujitsu.com/au.

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Fujitsu introduces ScanSnap iX1500 with intuitive one-button scanning

News facts:

  • Fujitsu has launched a new personal document scanner, the ScanScap iX1500.
  • Designed to offer businesses, home users and small teams a smarter way to work, this new model is now available in Australia and New Zealand.
  • New model offers faster and easier scanning and include one touch technology and an all-new application combining ScanSnap software into one.

Sydney, Australia – Fujitsu has announced the release of the ScanSnap iX1500 in Australia and New Zealand. The iX1500 is the next-generation model from the best-selling ScanSnap line of personal document scanners. Designed for ultimate ease of use, the iX1500 improves productivity by transforming paper into valuable digital information.

The latest model comes with one-touch technology that enables users to carry out pre-programmed scans with the touch of a button. Its features and design achieve more intuitive usage and simple, stress-free operation for all users in both business or personal environments.

The iX1500 joins the Fujitsu ScanSnap product family, which simplifies document imaging with one-button ease of use and brings duplex multi-sheet scanning to everyone, combining performance and affordability in a compact size.

Peter Uher, General Manager Fujitsu Products for Fujitsu Australia and New Zealand said “The new ScanSnap iX1500 has evolved from a traditional scanner to a complete document management solution.The ScanSnap range has been well established in the Australia and New Zealand market and the iX500 brings with it improvements in design, function, and software. This next-generation scanner is much easier to use, while keeping the basic concepts of ScanSnap: Simple, Speedy, and Compact. The iX1500 enables digital archiving and document management to be intuitively performed at your fingertips.”

Key features of the new product

  • An optimised user experience that keeps evolving: The iX1500 builds upon ScanSnap’s “One Button Simplicity” and takes efficiency to a new level as it constantly evolves to satisfy user preferences with various automation functions. Performing basic tasks such as setup and Wi-Fi configuration to connecting scanned data with other applications are made easy with the 4.3 inch touch screen. Users can save information to specific destinations based on individual user preference when sharing the scanner among multiple (1) users, such as family members.
  • Just one stop for all ScanSnap productivity: Users can now easily manage, edit, and utilise various types of scanned paper with the all-new ScanSnap Home (2) (3). By combining a range of ScanSnap software (4) functions into a single application, it enables users to organise documents, business cards, receipts, photos, and much more. ScanSnap Home offers execellent functionality to organise and search through data via the use of folders, tags and keywords. The iX1500 will even automatically names and suggest titles for scanned documents based on its content. Suggestion accuracy is improved the more titles are repeatedly edited, avoiding the need to spend time on repetitive corrections. Corrections made to company names attributed to scanned business cards, for instance, are reflected on successive scans with the same attributed company.
  • Usability more refined for every user: The iX1500’s adaptable and aethetic design allows it to blend into any space. The design enables smooth and fast scanning crucial for comfortable operation.
    • Scans 30 sheets/minute in color-duplex mode
    • Boots within seconds of opening the cover with Fast Startup
    • Easily scans business cards and long receipts that tend to curl, with the Receipt Guide
    • Scans unconventional documents (5) with Manual Scan
    • Cleans streaked images without the need for rescanning with Streak Reduction
    • Notifies users of dust that may interfere with scanning with Dust Detection
    • Offers built-in Wi-Fi with Direct Connect Mode
    • Supports 5 GHz Wi-Fi (6)

Glossary and notes

(1) ScanSnap iX1500 comes with 4 ScanSnap Home user licenses and 1 Nuance user license. Additional ScanSnap Home licenses are available for purchase.

(2) ScanSnap Home will be available on 12th October. Please refer to ScanSnap Software Download page (http://scansnap.fujitsu.com/global/dl/).

(3) Users can import data from existing ScanSnap software to ScanSnap Home with the iX500, iX100, S1300i, S1100i and SV600.

(4) ScanSnap Manager, ScanSnap Organizer, ScanSnap CardMinder, ScanSnap Receipt, ScanSnap Connect Application.

(5) Envelopes, plastic cards, folded A3 documents, and documents with sticky notes.

(6) Availability may vary depending on region. 5 GHz Wi-Fi is not available with Direct Connect Mode.

Online resources

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company, offering a full range of technology products, solutions, and services. Approximately 140,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.1 trillion yen (US $39 billion) for the fiscal year ended March 31, 2018. For more information, please see http://www.fujitsu.com.

About Fujitsu Australia and New Zealand Limited

Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. We partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading corporate and government organisations. Fujitsu Australia Limited and Fujitsu New Zealand Limited are wholly owned subsidiaries of Fujitsu Limited (TSE: 6702). See www.fujitsu.com/au.

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

All Nippon Airways (ANA) chooses Qualtrics to drive customer experience improvements

Qualtrics LogoQualtrics will enable ANA to gather a wide range of feedback from customers and share it throughout the organisation in a timely manner

Qualtrics, the leader in experience management, announced that it has been appointed by All Nippon Airways (ANA) to provide its cloud-based Experience Management Platform™ to help improve the airline’s customer experience. With Qualtrics, ANA will be able to gain more precise and timely analysis, provide feedback to divisions and field staff members, and take actions based on real-time feedback.

ANA is the largest airline in Japan, servicing approximately 53.8 million customers annually for domestic and international travel. ANA is the only Japanese airline to receive the highest five-star rating for six consecutive years from SKYTRAX Inc. It has also been awarded 2018 Competitive Information Technology (IT) Company by Japan’s Ministry of Economy, Trade and Industry and the Tokyo Stock Exchange.

Before implementing Qualtrics, ANA traditionally collected customer feedback via questionnaires. However, the information wasn’t timely or accurate enough, and ANA needed a way to share feedback more effectively throughout the company.

ANA chose the Qualtrics Experience Management Platform™ due to its ability to gather data on a wide range of topics from customers and deliver insights to managers so they can take the necessary actions to improve the customer experience.

Hironobu Kondo, Director, CS Promotion CS & Products Services, ANA, said, “We have determined that the Qualtrics Customer Experience Solution will be a powerful solution for achieving the ideal closed loop cycle for ANA’s customer satisfaction improvement so we decided to adopt it. By utilising the customer experience (CX) program in the future and by using and accumulating knowledge, ANA will be able to develop better measurements to accurately understand customer demands and satisfaction.”

Bill McMurray, Managing Director, Asia Pacific and Japan, Qualtrics, said, “Qualtrics is driving a paradigm shift in the way that organisations can capture and react in real-time to customer feedback.”

“We provide the balance of full-function capability, with a scalable and easy-to-use customer experience management platform. This enables an organisation to have a flexible and agile program where the company can start small, implement that, learn and iterate and then grow the program out in terms of capabilities/customer touchpoints and scale.”

“Organisations can then take action and respond to customers in real-time to turn what was a negative or OK experience into an exceptional experience, and ultimately convert them into life-long customers.”

“It’s great to see that ANA, like many of our other customers, are able to improve their customer experience programs with Qualtrics.”

About All Nippon Airways

ANA was founded in 1952 with two helicopters and has become the largest airline in Japan, as well as one of the most significant airlines in Asia, operating 85 international routes and 119 domestic routes. ANA offers a unique dual hub model which enables passengers to travel to Tokyo and connect through the two airports in the metropolitan Tokyo, Narita and Haneda, to various destinations throughout Japan, and also offers same day connections between various North American, Asian, and Chinese cities.

ANA has been a member of Star Alliance since 1999 and has joint venture partnerships with United Airlines, Lufthansa German Airlines, Swiss International Airlines and Austrian Airlines.

Besides the full service and award winner carrier ANA, the ANA Group has two LCCs as consolidated subsidiaries, Vanilla Air Inc. and Peach Aviation Limited. The ANA Group carried 53.8 million passengers in FY2017, has approximately 39,000 employees and a fleet of 260 aircraft. ANA is a proud launch customer and the biggest operator of the Boeing 787 Dreamliner.

About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organisations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com, or connect on Twitter, Facebook or LinkedIn.

Epicor announces latest version of Epicor ERP to expand omnichannel commerce strategy for manufacturers and dealers

Key enhancements includes launch of Epicor Dealer Network Portal and the availability of the Epicor Kinetic Design Framework

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced Epicor Dealer Network Portal as part of its upcoming release of Epicor ERP 10.2.300.

In an increasingly digital world, dealers face the same rising customer expectations as retailers, driven by technology innovations and modern eCommerce. Sales and service dealers are under new pressure to meet higher customer expectations for easy self-service, personalised offers, rapid and convenient delivery, high quality, and transparency throughout the buying process.

The manufacturer-dealer business model offers significant opportunity for manufacturers to deliver products, services, and support that meets customers’ exact needs and specifications while expanding their market reach. Epicor Dealer Network Portal is specifically designed for manufacturers who sell or service their products through dealers, to more easily quote orders, manage sales, track inventories, manage warranties and recalls, and provides dealer self-service to their account history all from their ERP system. The solution enables customers to create a single, online website to automate and streamline their dealer activity.

“According to Forrester, direct-to-consumer (D2C) commerce is not a new approach to retail, but there is renewed interest for it among branded manufacturers (1),” explained Scott Hays, senior vice president, product marketing, Epicor. “Epicor can help manufacturers transform the dealer experience through a modern eCommerce interface that dramatically elevates their brands to accelerate business growth. Dealer Network Portal works seamlessly with Epicor ERP and eliminates the cost of manual interactions and duplicate data entry, reducing errors, and overall operational costs.”

Announcing the latest version of Epicor ERP

The latest version of Epicor ERP (10.2.300) is designed to help manufacturers differentiate their brand to stand out by being the first one that utilises the Epicor Kinetic Design Framework, announced at Epicor Insights earlier this year. The Epicor Kinetic Design Framework is a design-focused, strategic initiative to improve the customer’s experience with our software applications. With the introduction of the enhanced Home Page developed in the Kinetic framework customers can create a personal layout and then switch it with another published layout or move from tab to tab for additional views, which support faster, more informed decisions through much greater visibility into their business at just a glance.

Additionally, to help customers take advantage of the new features, Epicor University is now offering a cloud hosting option for ERP application help, as well as education courses with help search being powered by Microsoft Azure. These are designed to help remove the burden from customers’ IT staff to maintain their own help or education environments. Contextual video help will also be available for several new functions of Epicor ERP, such as AP invoice entry, job entry, job tracker, purchase order entry, and customer maintenance.

Epicor ERP 10.2.300 is scheduled to be released and generally available on October 18. For more information, please visit the Epicor ERP homepage.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Forward-Looking Statements

Management of Epicor Software Corporation believes certain statements in this news release may constitute forward-looking statements including statements regarding the latest product release, release dates, expected future functionality and benefits therefrom, and other statements that are not historical fact. These forward-looking statements are based on currently available competitive, product and economic data together with management’s views and assumptions regarding future events and business performance as of the time the statements are made and are subject to risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements. As a result of these factors the business or prospects expected by Epicor as part of this announcement may not occur. Epicor undertakes no obligation to revise or update publicly any forward-looking statements except as required by applicable law.

Reference:

(1) Forrester Research, Inc., “Q&A: What Branded Manufacturers Need To Know About Digital Commerce Strategies,” by Michelle Beeson (March 26, 2018)