NSW Department of Customer Service appoints MessageXchange to provide e-invoicing for streamlined procure-to-pay services

MessageXchange, a leader in business-to-business integration solutions such as electronic data interchange (EDI) and e-invoicing, has been appointed by the New South Wales Department of Customer Service (NSW DCS) to implement a sustainable e-invoicing solution that streamlines the payment experience for suppliers. E-invoicing provides faster payments and automates the procure-to-pay process, which delivers significant benefits for both DCS and suppliers.

NSW DCS comprises more than 30 different agencies, entities and business units that assist the people and businesses of NSW. Excellent customer service is a key goal across the organisation. DCS provides digital leadership and innovation in government services that align with the NSW Digital Government Strategy.

MessageXchange implemented e-invoicing through its Peppol-certified Access Point for NSW DCS, which involved creating a dedicated gateway on the MessageXchange cloud service that connects to the SAP enterprise resource planning (ERP) system at NSW DCS. In this gateway, the workflows and business rules have been applied specifically to NSW DCS’s needs, ensuring that invoice data is received correctly the first time. If there are errors, MessageXchange software flags them with both NSW DCS staff and its suppliers immediately.

MessageXchange also established connections to accounting software commonly used in small and medium-sized enterprises (SMEs) so suppliers can send e-invoices.

A part of the NSW Digital Government Strategy is to offer digital services that will benefit customers and suppliers. E-invoicing is a streamlined system that enables DCS pay suppliers within the government-stipulated five-day turnaround period.

E-invoicing is also more affordable for both DCS and suppliers; processing an e-invoice costs less than $10 versus $30 to process a paper-based invoice manually.[1]

MessageXchange was chosen after it met robust assessment criteria based on functionality and price. MessageXchange offered phenomenal support and expertise and was able to meet DCS strategic expectations to provide end-to-end automation to the procure-to-pay (P2P) cycle, with the intention of scaling up throughout all areas of government.

John Delaney, managing director, MessageXchange, said, “With an e-invoicing solution from MessageXchange, DCS can pay invoices faster and help its suppliers maintain cashflow. The MessageXchange Access Point processes these e-invoices securely and accurately, reassuring DCS that its data and supplier information is secure.

“E-invoicing makes processing and sending invoices faster, more accurate and less expensive for organisations of all sizes, including government departments and private businesses.”

The initial pilot was carried out in October 2019 and phase one of the project started in January 2020 and went live in March, with stage two currently underway.

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About NSW Department of Customer Service 

DCS was established July 1, 2019, with more than 30 agencies, entities and business units working across projects that affect millions of people, including: leading the bushfire relief efforts; work health and safety initiatives; consumer and business law reforms; and rebates that ease the cost of living.

DCS provides leadership in digital and innovation initiatives in government services, while delivering excellence in customer service and safe, secure markets.

About MessageXchange 

MessageXchange is an innovative Australian-based cloud B2B integration service provider. Our solution can streamline business operations and provide visibility and business insights.

Founded in 1996, MessageXchange today processes more than 300 million messages each year for customers such as Target, Harvey Norman, Costco Australia, The Good Guys and Telstra.

MessageXchange is the first Peppol Access Point service provider to be certified by the Australian and New Zealand Peppol authorities, the Australian Taxation Office (ATO) and the Ministry of Business, Innovation and Employment (MBIE) respectively, for e-invoicing.

For more information, visit messagexchange.com.

[1] https://www.ato.gov.au/business/e-invoicing/benefits-of-e-invoicing/

MessageXchange appoints two sales executives, bringing decades of digital supply chain expertise and knowledge

 

MessageXchange, a leader in business-to-business integration solutions such as electronic data interchange (EDI) and e-invoicing, has announced the appointment of two sales executives to its team. Girish Kotwal has been appointed the role of regional sales executive, and Amod Gholkar as account manager.

Girish and Amod both bring extensive knowledge and expertise on cloud services, value added network (VAN) solutions and EDI programs, and supply chain to MessageXchange. Their roles will focus on building connections with customers and working with them to find the best EDI solution for their business.

Girish has more than 30 years’ experience in leading largescale transformation and technical programs. He brings a vast knowledge of IT and business transformation for logistics, transport and retail sectors for business-to-business (B2B) integration. In his previous role as program manager at Woolworths, Girish delivered its EDI program to thousands of suppliers, vendor prepared cross dock, and transport visibility projects. He worked at Woolworths for more than 16 years, with his other roles including program manager for eBusiness and program manager for source to settle.

Girish Kotwal, regional sales executive, MessageXchange, said, “My passion is to connect businesses through message information exchange, and I look forward to using my knowledge and creativity to help customers simplify and streamline their supply chains, procurement processes, and business management. Having previously been a customer of MessageXchange, I knew that the people and culture were closely aligned with my values, which also played a part in my decision to join the team.”

Amod Gholkar was previously the eBusiness manager at Woolworths, where he spent more than 16 years in various roles including business analyst, operations manager for GS1net on-boarding and logistics analyst. He has expertise in the logistics and retail sectors, and business process improvement. Amod has previously managed B2B gateway upgrades, and the on-boarding and management of article masterdata synchronisation with Woolworths suppliers across Australia and New Zealand.

Amod Gholkar, account manager, MessageXchange, said, “MessageXchange is a clear leader within the EDI market, and from working with the business previously, it was obvious that the quality of services, team, and solutions would be an ideal environment to thrive in. I look forward to bringing my experience and passion to bear in helping MessageXchange’s customers improve their procurement and supply processes.”

John Delaney, managing director, MessageXchange, said, “MessageXchange is excited to welcome both Girish and Amod to the team. These accomplished professionals understand and are committed to the MessageXchange values and the high standard of products and services MessageXchange delivers to clients. Girish and Amod bring an array of valuable expertise to customers in various sectors, which will help ensure customers achieve a strong return on their investment in our integration solutions.”

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About MessageXchange

MessageXchange is an innovative Australian-based cloud B2B integration service provider. Our solution can streamline business operations and provide visibility and business insights.

Founded in 1996, MessageXchange today processes more than 300 million messages each year for customers such as Target, Harvey Norman, Costco Australia, The Good Guys and Telstra.

MessageXchange is the first Peppol Access Point service provider to be certified by the Australian and New Zealand Peppol authorities, the Australian Taxation Office (ATO) and the Ministry of Business, Innovation and Employment (MBIE) respectively, for e-invoicing.

For more information, visit messagexchange.com.

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