Every year, since 2001, the Public Relations Institute of Australia has run a business benchmark survey aimed at helping its PR consultancy members run growing , professional and profitable businesses.
Like many industry benchmark studies, it compares individual firm performance on a range of metrics against aggregated sector results. Continue reading “Latest benchmark results explain what’s going on in Australian PR consultancies right now”
Qualtrics, the leader in experience management (XM), announced that OFX, a global business helping clients simplify the process of international monetary transfers, has selected the Qualtrics Experience Management Platform™ to accelerate their client experience transformation.
With plans to strengthen its global presence, OFX sought to leverage their critical point of differentiation, a seamless digital experience backed by knowledgeable, local client service teams.
Sarah Bernhardi, Commercial Director, OFX, said, “OFX chose Qualtrics because the platform allows us to monitor the client experience at multiple touchpoints across multiple channels. Feedback is real-time, meaning opportunities can be identified quickly, and OFX can easily prioritise the areas that need to change. Consequently, we’re seeing incremental changes every week that positively affect the customer experience as well as the employee experience.
“Using the Qualtrics XM Platform, OFX now has a very responsive closed-loop feedback system in place. Within two hours of feedback being received, someone from the client services team will contact the client to offer assistance. Having client services teams around the world means we can do this without delay.”
As a result of implementing the Qualtrics Experience Management Platform for real-time feedback, OFX’s approach to improving the client experience is much more responsive. This is made possible by the way OFX has deployed Qualtrics across the organisation, giving teams across the business access to real-time dashboards and reports, allowing teams within the organisation to dive deep into the insights that matter for their piece of the business.
Sarah Bernhardi said, “The goal with Qualtrics was to make information available to the people that need it without delay. From day one, we were adamant that we wouldn’t waste time converting the data into presentations. Instead, we provided the Qualtrics dashboard to as many people in the organisation that needed it, offering full transparency. This is a more powerful approach that demonstrates the priority we’ve placed on keeping the customer central to everything we do. Without Qualtrics we would not have been able to implement the client experience transformation at the speed at which we have done.”
Bill McMurray, Managing Director, Asia Pacific and Japan, Qualtrics, said, “Customer experience is rapidly becoming a key driver for business success. Companies that focus on customer experience effectively, addressing customer concerns and demonstrating genuine care for the customer, are seeing exceptional results. OFX identified the importance of the customer experience early. The secret to success of such programs is not just gathering feedback but deriving insights from that feedback and acting immediately to improve the customer experience. This is where companies can create a significant competitive advantage.”
Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. To learn more, and for a free account, please visit www.qualtrics.com.
OFX is an international money transfer specialist helping individuals and businesses move money around the world in an easier way, with competitive exchange rates. With OFX’s bank to bank transfers, customers can enjoy a streamlined digital experience, expert personal service and great rates allowing them to transfer when, where and how they want.
OFX. Where the world’s moving.
For more information, visit www.ofx.com.
Sydney, Australia – Taysols, Australia’s leading consulting, hosting, and support partner for performance management, business intelligence, and data discovery solutions, today announced it has signed a partnership agreement with Snowflake, which offers the only data warehouse built for the cloud.
Taysols is an Australian company providing business analytics services around financial consolidation and reporting, budgeting and forecasting, business intelligence, advanced analytics, and data integration and warehousing.
The partnership will let Taysols customers achieve faster time-to-results by removing the complexity and burden of provisioning data warehouses. This lets businesses get to the real value of their projects sooner so they can realise business improvements and increase their competitiveness.
Fergal Cott, national analytics lead, Taysols, said, “More organisations are demanding data-driven insights and want to leverage machine learning capabilities for better business performance. However, one of the biggest obstacles to achieving this quickly and cost-effectively is the complexity and expense of data warehousing.”
Snowflake offers the only data warehouse built for the cloud. It separates out compute and storage, making it a unique architecture that completely eliminates most of the friction in data warehousing. Rather than worry about hardware and provisioning, customers can now focus on analytics exclusively.
Snowflake was developed from the ground up for the cloud, capitalising on the architecture and technology of the public cloud. Rather than deliver traditional software hosted in the cloud, Snowflake delivers data warehousing as a service. As such, its flexible pricing model lets customers pay only for what they use, when they use it, making this a cost-effective approach.
Some of the business benefits include the ability to:
- make better, quicker business decisions by providing analytics users the insights from data when they need it
- scale the analytics with a zero-maintenance, pay-by-the-second solution that instantly and infinitely scales
- create a data-driven customer journey that delivers relevant, accurate, timely, and consistent brand
- xperiences to gain customer loyalty.
Fergal Cott said, “Snowflake is miles ahead of the competition in terms of flexing to meet customer demand, reducing the friction of data warehousing, and rapidly delivering strong business value. Taysols adds the advanced analytics and machine learning capability that turns data into powerful insights that drive business performance. This is a very exciting partnership that will help Taysols’ customers achieve real value from data analytics projects fast.”
Sydney, Australia – The National Online Retail Association (NORA), Australia’s most influential retail industry network, has recognised Invigor as the winner in the Best Pricing & Promotion Analytics category at its award ceremony on October 25. Invigor was also runner-up for Best Customer Analytics and Best Retail Insights awards.
The winners were chosen by more than 2,500 retailers who voted in a process overseen by a renowned advisory board.
Gary Cohen, CEO, Invigor, said, “We are delighted to receive this recognition and validation for Invigor’s product offerings. Importantly, winning Best Pricing & Promotion Analytics emphasises the positive impact our solutions have on our clients.
“Our hard-working team has put in tireless efforts into developing our unique solutions for the market and this recognition is testament to that dedication.”
The nomination process involved client case studies that demonstrated how Invigor’s solutions helped retailers understand their customers, increase their margins, reinforce their brand positioning, effectively manage channels, and increase long-term loyalty. Customers featured included the Australian Liquor Stores Association (ALSA), Cigweld (ESAB Brand), and Afterpay.
Gary Cohen said, “Invigor will continue to focus on delivering outstanding outcomes for our clients, in conjunction with expanding our business development pipeline. We look forward to providing updates on this in due course.”
Sydney, Australia – Y Soft and Konica Minolta today announced Macquarie University has chosen YSoft SafeQ and Konica Minolta’s managed print services to manage 240 devices across Macquarie University, servicing 60,000 students. The solution is delivered entirely on an Amazon Web Services (AWS) private cloud.
Moving managed print services to the cloud helps reduce server and maintenance costs. YSoft SafeQ’s full print management features include pull-printing, automated scan workflows, and copy and fax services. The easy-to-use online dashboard makes it simple for administrators to manage the print fleet and monitor printing activity. Customers can also export reporting data directly into business intelligence applications for further analysis using Y Soft-provided templates.
Konica Minolta provides Macquarie University’s 240 printers and multifunction devices with YSoft SafeQ as the print management and document management software.
Adam O’Neill, Managing Director, Y Soft Australia, said, “Macquarie University has a reputation for innovation and for delivering an exceptional student experience. Implementing the YSoft SafeQ solution to manage printing more efficiently will help the university continue to offer innovative solutions that help students get the most out of their educational experience.”
With YSoft SafeQ, Macquarie University will be able to offer students and staff secure printing options such as pull-print with authentication, so their confidential or sensitive documents can’t be stolen from shared printers. Furthermore, detailed and comprehensive reporting capabilities will let Macquarie University manage print costs and ensure its printer fleet is right-sized to suit requirements across the university.
David Reeve, Chief Information Officer, Macquarie University said, “Macquarie University is investing in the future and it was important to choose a print management solution that could scale to meet the needs of both our current students and the needs of our future students. Having a cloud-based solution gives us greater flexibility, speed of deployment as well as significant savings in operational expense. However, more importantly, as a University we are very focused on the sustainability aspects of all our solutions and YSoft SafeQ provides us with valuable information and ways to manage the environmental impact of printing.
“The combination of YSoft SafeQ and Konica Minolta means Macquarie staff and students can experience a seamless printing experience regardless of what device or location they’re printing from, including mobile devices like smartphones and tablets. They can print and scan from the device closest to them, and protect the integrity of their work with robust security features. This will reduce many of the anxieties and much of the time wasted when printing on campus, and will let students get on with learning.”
As a cloud-hosted solution, YSoft SafeQ will scale easily to match Macquarie University’s growth predictions while meeting high availability, redundancy, and failover requirements. The solution leverages AWS monitoring and alerts to ensure the solution is operating effectively.
Eric Holtsmark, General Manager Strategy – Transformation & Technology, Konica Minolta, said, “Macquarie University is a cutting-edge university and this new managed print services agreement will enhance this. It will let Macquarie University manage print costs more effectively and provide students and staff with features that make it easier for them to print and scan quickly, securely, and from anywhere on campus. Konica Minolta is pleased to play a pivotal role in providing this solution to Macquarie University and looks forward to continuing to support the university as it grows in the future.”
Sydney, Australia – Calix, a multi-award-winning Australian technology company, has been awarded a Global Connections Fund grant for work on a new pathway for the treatment of diseases. Calix will partner with the Centre for Research and Technology Hellas (CERTH) in Greece to target the development of a non-toxic powder effective against a wide range of pathogens without generating resistance.
The Global Connections Fund forms part of the Australian Government’s Global Innovation Strategy, which seeks to create more jobs and drive Australia’s economic growth by advancing Australian ideas and assisting in the commercialisation process. This program is administered by the Australian Academy of Technology and Engineering with the support of its expert Academy Fellows network.
A collaboration with Principal Researcher Dr George Karagiannakis at CERTH was established to test whether Calix’s nano-active magnesium oxide (MgO) produced with very high surface area, was a source of reactive oxygen species (ROS).
ROS generation in animals and plants leads to a mechanism considered as the first defence to combat most diseases that originate from pathogenic anaerobic microorganisms. CERTH uses spin-trap electron paramagnetic resonance to quantify ROS.
Dr Mark Sceats, Chief Scientist of Calix and a Fellow of the Academy said, “The results confirmed that Calix’s nano-active MgO is a source of ROS and, furthermore, a higher dose of ROS was generated as the particle was dissolved in weak acids. This implies that direct application could be effective against disease, because acids exuded by the pathogens will trigger a burst of ROS when the particle meets the pathogen.”
Calix has dubbed this mechanism the “ROS bombTM” for pathogen suppression.
The grant will help Calix further investigate this, and then set up a broad Australian-European collaboration with CERTH to explore its use in combating diseases.
Phil Hodgson, CEO, Calix, said, “We live in an era where pathogens are becoming more resistant to our current means of protecting ourselves and our agriculture. There is a demand for products that treat diseases in humans, animals, and plants, bypassing the use of expensive, toxic antibiotics to which many diseases have become resistant. We believe that Calix could have a material and a process that could help solve this global challenge.”
- MOU with Winning Group becomes unconditional
- Three-month trial period waived due to more rapid rollout and near-term revenue-generating opportunities
- Major International brand group likely to deploy WeChat Pay across Singapore in coming weeks
- Significant revenue growth based on percentage of sales transactions
Leading data and analytics solutions company, Invigor Group Limited (ASX: IVO) (“Invigor” or “the Company”), confirms the Memorandum of Understanding (“MOU”) with China’s Winning Group Holdings Limited (“Winning Group”), announced on 18 September, has become unconditional with both parties waiving the initial three-month pilot period and moving to live deployment of WeChat Pay in South-East Asia with the first significant customer introduced by Invigor.
Winning Group is one of a select number of global solutions providers for Tencent Holdings Limited’s (HKG: 0700), one of China’s largest companies and one of the world’s most valued internet companies. It owns WeChat, one of the most popular payment and social platforms in China with over 1 billion users, 900 million are already actively using WeChat Pay and the number is growing.
Invigor together with Winning Group are well positioned to take advantage of the growing number of Chinese tourists each year. In Hong Kong alone nearly $60 billion a year is spent by tourists mainly from China.
The removal of the conditionality means that the Agreement with Winning Group (and therefore Tencent) is now in place for three years. This will bring certainty and will enable Invigor to accelerate its growth and investment in building on its partnership with Winning Group across South-East Asia and other international markets that are being pursued by Tencent through Winning Group.
The agreement reinforces the Company’s move to a transactional based model where it will make revenue on the sales from merchants, advertising revenue from promotions and most importantly from revenue with the integration of Invigor’s Loyalty solution.
A pipeline of potential deployments continues to build and Invigor together with Winning Group expect to announce in the coming weeks their first revenue-generating agreement with a recognised global brand group with a large retail presence across South-East Asia. Invigor will earn a percentage of sales revenue from the merchants using WeChat Pay introduced by Invigor.
Invigor CEO, Gary Cohen said: “In the short time since we announced the MOU with Winning Group, we have quickly promoted the merits of our WeChat relationship to leading brands, retailers and mall owners in Singapore and Hong Kong. It has been enthusiastically received, and as such, we have agreed to remove the need for a 90-day pilot program. This reflects the strength of our partnership with Winning and the broad appeal of the technology offering.
“Our priority now is to consolidate and deploy the significant opportunities we have in this market whilst working on growing our joint capabilities to maximise the unique position we have in this area.”
Sydney, Australia – SAP SE (NYSE: SAP) today announced a collaboration with Singapore Airlines (SIA) to boost travel visibility for businesses. SIA is the first Asia-based carrier to sign an agreement with the SAP Concur organisation, and customers utilising the Concur® TripLink web service will be able to realise the benefits of their corporate travel program when they make reservations with SIA outside of the Concur Travel solution.
Concur TripLink connects travellers, itineraries and receipts across multiple channels, allowing businesses to apply their travel policies to direct bookings. It also makes it easier for businesses to quickly locate and communicate with employees in the event of an emergency.
By seamlessly identifying corporate bookings made through SIA’s website, SIA will be able to enhance the overall corporate booking experience through personalised products and services for businesses and their employees. The ecosystem of connected travel-related apps that Concur TripLink is part of and the collaboration with SIA ease potential inconveniences caused by expense reporting and alleviate compliance issues arising from out-of-policy travel spend.
“Singapore Airlines is pleased to be the first Asia-based airline to join the Concur TripLink network. With this collaboration, our corporate clients can enjoy greater visibility over their travel and more personalised products and services, enhancing the experience Singapore Airlines is already famous for,” said Singapore Airlines Senior Vice President of Sales and Marketing Campbell Wilson.
“Having Singapore Airlines on board the Concur TripLink network provides businesses with greater transparency and control over travel spend, while delivering an integrated and intuitive travel experience for employees,” said Scott Russell, President, SAP Asia Pacific Japan. “We are honored to collaborate with SIA and look forward to helping more businesses in the region simplify travel and expense management and boost duty of care for their employees.”
To date, more than 7.5 million travelers have access to Concur TripLink. The global Concur TripLink network includes 28 partners representing airlines, hotels, rail and rental car providers.
For more information, visit Concur.com/TripLink.
Purpose-built for today’s industry-specific workflows and working environments, the Versity solution delivers reliable enterprise-level performance, durability and security with a lightweight, user-friendly design
Spectralink, a leader in enterprise mobility solutions, has announced general availability of its Versity enterprise smartphone. This highly anticipated, next-gen product delivers all the power, performance and purpose-built functionality of an enterprise-grade solution with the sleek look and feel of today’s most popular smartphones. Unlike any other solution on the market, Versity sets a new standard of excellence for enterprise mobility with its superior voice quality, broad application integration, proven reliability and durable, slim, lightweight design.
“Versity’s unique combination of enterprise capabilities and consumer-style design not only measures up to today’s toughest enterprise demands, it also appeals to a broad base of enterprise users,” notes Doug Werking, CEO of Spectralink. “That’s particularly important as organisations seek to mobilise more workers and drive strategic improvements in customer service, worker productivity, operational efficiencies and strengthening competitive advantages.”
According to VDC Research, 88 percent (1) of organisations view mobility as strategic priority with many leveraging mobile as an integral part of their digital transformation strategies. “We’re entering a new era of enterprise mobility,” says David Krebs, Executive VP, Enterprise Mobility & Connected Devices, VDC Research. “Companies are turning to mobile solutions to address a wider range of business objectives, and they want solutions that appeal to and empower staff to know more, do more and contribute in more ways to strategic goals and outcomes.”
Optimised for enterprise environments, Versity smartphones provide purpose-built features, apps and other tools that support and enhance mission-critical workflows in a variety of industries, including healthcare, retail, manufacturing and hospitality. Versity also removes many of the barriers that can limit communication in challenging work environments. Innovative voice optimisation features coupled with Versity’s dual Wi-Fi and LTE connectivity, for example, enhance staff connectivity and coverage to ensure workers stay informed and connected from virtually anywhere, inside or outside their facilities.
These targeted capabilities fuel workforce productivity by eliminating communication bottlenecks, streamlining access to information and minimising errors.
Across each industry, Versity’s unique strengths are helping organisations capitalise on new opportunities to enhance the customer experience and drive workforce productivity. In healthcare, for instance, Versity makes it possible for hospitals and other healthcare providers to consolidate multiple, siloed systems, such as nurse call and EHR systems. This helps streamline information access for clinicians and other caregivers, which in turn helps enhance patient care, improve productivity and deliver better patient outcomes.
“What really makes the Spectralink products unique is their innovation,” says Gail Hopkins, Director of Healthcare, Presidio. “They’ve really been listening to where key challenges exist in healthcare and then very clearly addressed those needs.”
Versity’s industry-savvy capabilities are also evident in retail. Many of its built-in features and functionality directly support specific workflow challenges across multiple working environments. Its industrial barcode scanner, for example, can be used in retail stockrooms and delivery docks as well as on the sales floor to track product deliveries and current inventory.
In manufacturing, Versity’s innovative voice optimisation capabilities, such as noise suppression and echo cancellation, make it possible for manufacturing staff to clearly hear and relay critical information amid the constant noise and high-volume machinery on the factory floor. These capabilities are beneficial in ensuring clear, reliable communications among workers in the hospitality industry as well, while expanded LTE coverage helps staff stay connected even in the most challenging spaces, from parking lots and delivery areas to water parks and outdoor dining spaces.
“We designed Versity based on the shared experiences of customers across many industries and we listened to their desire for a product that could meet some tough mobility challenges and goals,” said Andrew Duncan, vice president, product and technology solutions for Spectralink. “The result is a solution that not only stands up to the rigors and realities of their respective work environments, but also provides a valuable tool that staff is eager to use in their day-to-day workflows. It’s a win-win that’s helping to redefine what’s possible in enterprise mobility for both our customers and across their industries.”
Versity is now available in United States, Canada, Europe, Australia, the Middle East and Africa. Customers can choose from four varieties: Wi-Fi only, Wi-Fi and LTE, with built-in scanner, without scanner. To order, customers can contact Wavelink or their Spectralink-authorised reseller.
Spectralink leads the enterprise mobility market with industry’s most deployed mobility solution portfolio optimised for mission-critical healthcare, retail, manufacturing and hospitality applications. As enterprises transition to mobile workflows, Spectralink is at the forefront of the industry transformation through its innovative end-to-end mobility portfolio. Designed for challenging RF environments, our mobile solutions enable enterprises to streamline their workflows and deliver a positive customer experience. To protect our customers’ investments in UC platforms, we offer the best interoperability in the industry with the leading call control platforms. Since 1990, Spectralink has deployed millions of mobile devices worldwide – providing enterprises with the industry’s most reliable, high quality and secure mobility solutions. For more information, please visit http://www.spectralink.com/.
Wavelink specialises in providing leading edge enterprise solutions to the channel. Wavelink distributes a range of products from Fortinet, Spectralink, Spok, Olinqua, CenTrak and Digium. For more information please contact Wavelink on 1300 147 000.
(1) Source: VDC 2018 Enterprise Mobility Buyer Behavior Study
M-Files positioned as a Visionary based on completeness of vision and ability to execute.
M-Files Corporation, the intelligent information management company, announced that the company has been recognised as a Visionary in Gartner, Inc.’s 2018 Magic Quadrant for Content Services Platforms. This is the third consecutive year that Gartner has positioned M-Files as a Visionary based on the company’s completeness of vision and ability to execute.
The industry continues to shift from traditional, siloed document management and enterprise content management systems toward more open, unified and intelligent content services platforms. Rather than forcing all information into a single, monolithic system, the new wave of content services platforms (CSP), in addition to providing their own repository, support accessing and managing information in other systems. M-Files offers this capability with both traditional content repositories and core business systems, such as CRM and ERP.
According to Gartner’s 2018 Magic Quadrant for Content Services Platforms, “The evolving product landscape for content services platforms creates new opportunities for digital business transformation.” In addition to providing full SaaS public cloud support for those who need or desire it, the M-Files intelligent information management platform also uniquely offers both cloud and on-premises options with a single user license, providing instant cloud readiness for those organisations wishing to continue to leverage investments in on-premises systems and infrastructure. This enables organisations to move parts of their business systems and processes to the cloud in a phased manner, allowing them to start leveraging new capabilities and services that are only available in the cloud, such as the ability to rapidly scale up or down, geographic redundancy and massively parallel computing resources that power new artificial intelligence services.
Gartner continues, “The worldwide content services software revenue totaled $9.6 billion in 2017 (up from $8.4 billion in 2016). The overall market grew 15.7% in U.S. dollars in 2017 (down from 16.0% in 2016).” M-Files Online offers a new invention called the Intelligent Metadata Layer that enables organisations to develop new use cases and refine existing ones in the parts of the organisation that are driving innovation, while allowing others to continue to utilise existing systems and processes undisturbed. This enables organisations to advance and improve while also simplifying change management and avoiding expensive and time-consuming migration projects, two traditional obstacles to innovation.
“We believe that our recognition by Gartner as a Visionary for the third consecutive year is a testament to our success in changing the way the world manages information,” said Miika Mäkitalo, CEO at M-Files Corporation. “Our strong growth in revenue, our customer base and partner network illustrate that it’s not just a vision of the future, but reality today.”
M-Files grew revenue by more than 37 percent in 2017 over 2016, including strong growth in its global partner network, now numbering more than 600 partners worldwide. The company also achieved a 121 percent increase in cloud revenue in 2017 and sustained a cumulative revenue growth of more than 2,500 percent over the last eight years. In addition, M-Files recently received EUR 27 million from the European Investment Bank (EIB) to support this international growth, partner channel expansion and acceleration of R&D.
Gartner, Magic Quadrant for Content Services Platforms, Karen Hobert, Michael Woodbridge, Monica Basso, 25 October 2018.The report was previously titled the Magic Quadrant for Enterprise Content Management.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About M-Files Corporation
M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organisation without disturbing existing systems and processes or requiring data migration. Using artificial intelligence (AI) technologies in its unique Intelligent Metadata Layer, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organisations in more than 100 countries use M-Files for managing their business information and processes, including NBC Universal, OMV, Rovio, SAS Institute and thyssenkrupp. For more information, visit www.m-files.com.
M-Files is a registered trademark of M-Files Corporation. All other registered trademarks belong to their respective owners.