UXC Connect named Alcatel-Lucent Enterprise APAC Partner of the Year

UXC Connect LogoFebruary 16, 2016: UXC Connect has been recognised as Alcatel-Lucent Enterprise’s ‘APAC Partner of the Year’ for 2015. UXC Connect received the top award in the category for the work it has done in the region as a Premium Partner for Alcatel-Lucent Enterprise.

Ian Poole, CEO, UXC Connect, said, “This recognition is testament to UXC Connect’s capability as an Alcatel-Lucent Enterprise implementation partner.

“Great customer wins and delivery excellence for high-profile customers showcase UXC Connect’s prowess in delivering Alcatel-Lucent Enterprise solutions.”

The annual Alcatel-Lucent Enterprise Business Partner Awards recognise partner achievements throughout the previous year. Award categories focus on co-creation of value, personalised connected experiences, and the delivery of tangible outcomes for customers and their end-users.

UXC Connect is an Alcatel-Lucent Enterprise Premium Partner, the highest partner certification level for Alcatel-Lucent products in Australia.


About UXC Connect
UXC Connect is a business unit of UXC Limited, and is Australia’s largest locally-owned IT services company. Providing IT solutions for medium and large-sized businesses, UXC Connect designs, delivers, and supports technology solutions that help solve business issues.


UXC Connect wins iTaaS contract with Accor Asia Pacific

UXC Connect LogoAugust 27 2014UXC Connect has entered an agreement with Accor Asia Pacific to implement its cloud based communications service, iTaaS, with the first solution being implemented for the Ibis Adelaide, which opened in July 2014.

In an Australian first, UXC Connect, working with Alcatel-Lucent Enterprise, has offered Accor Asia Pacific a commercial model that charges the communications service on a per occupied room per night basis. UXC Connect created an industry-specific consumption-based model for the hotel group to address growing demand in the market for a pay-per-use model when it comes to telephony and related services. For Accor this was about creating a flexible cost model in line with business demand whereby the hotel only pays for the rooms that are in use.

iTaaS is a cloud communications solution partially or fully managed by UXC Connect for a monthly fee per user per feature. iTaaS offers fixed line telephony, unified messaging, presence and instant messaging, conferencing and mobility features that can be purchased separately or as a complete package.

Ian Poole, CEO of UXC Connect, said, “UXC Connect’s win with leading hotel chain Accor Asia Pacific highlights the importance of providing solutions that address customers’ unique business challenges.

“To succeed in the highly competitive hospitality market, hotels are challenged to meet escalating customer expectations while keeping strict control of both capital and operational costs. Hotels are looking to maximise revenue per room by delivering services at a predictable cost that is directly aligned to hotel occupancy.

“This strategic win positions UXC Connect as a leader in the growing Unified Communications as a Service (UCaaS) market. In addition to offering cloud-based communications technology, UXC Connect has demonstrated a progressive commercial model, based on consumption, that can be adapted to a particular business or aligned to the financial demands of any industry including larger enterprises, universities, government organisations and health care providers.

“UXC Connect is well-placed to implement the model across the extensive Accor hotel network both by equipping new hotels and transitioning existing properties.”

Paul Smith, CIO, Accor Asia Pacific, said, “Accor Asia Pacific needed a different solution for delivering telephone services to guests and staff at the hotels. In fact, this had been a need for many years with call revenue declining. The UXC Connect solution was the only product we had seen in the market that came close to achieving the company’s goals. Fortunately, the new IBIS Adelaide owners were willing to try something different.

“Along with the technical capability, Accor Asia Pacific needed suppliers that were able to understand and meet our business needs. Alcatel-Lucent Enterprise structured a licensing model that reflected our business by working together to understand how hospitality performance is measured and applying this to the licensing of the product. This meant that costs could flex with the occupancy of the hotel and not the ports connected.

“Together UXC Connect and Alcatel-Lucent Enterprise provided a capability that was technically sound and adaptable to the unique needs of a hospitality business.”

“This contract helps shape the future of enterprise communications by expanding the boundaries of traditional telephony. It combines a state-of-the-art communications technology with a consumption-based business model to give Accor hotels a competitive advantage. It also fosters innovation-inducing outcome-based relationships where reward is linked to performance,” said Michel Emelianoff, President, Alcatel-Lucent Enterprise.

UXC Connect has partnered with Accor Australia for more than 10 years, primarily meeting its voice requirements and currently supporting 30,000 voice ports across the Accor portfolio.


About Accor Asia Pacific
Accor, the world’s leading hotel operator, offers its guests and partners the dual expertise of a hotel operator and brand franchisor (HotelServices) and a hotel owner and investor (HotelInvest) with the objective of ensuring lasting growth and harmonious development for the benefit of the greater number.

With more than 3,600 hotels and 470,000 rooms, Accor welcomes business and leisure travelers in 92 countries across all hotel segments: luxury-upscale with Sofitel, Pullman, MGallery, and Grand Mercure, midscale with Novotel, Suite Novotel, Mercure and Adagio and economy with ibis, ibis Styles, ibis budget and hotelF1. The Group boasts a powerful digital ecosystem, notably its booking portal accorhotels.com, its brand websites and its loyalty program Le Club Accorhotels.

As the world’s top hospitality school, Accor is committed to developing the talents of its 170,000 employees in Accor brand hotels. They are the daily ambassadors of the culture of service and innovation that has driven the Group for over 45 years.

About UXC Connect
UXC Connect is a business unit of UXC Limited, Australia’s largest locally owned IT services and solutions company. UXC Connect designs, delivers and supports technology solutions that help solve business issues.

UXC Connect awarded ‘Global Transformational Partner of the Year’ and ‘APAC Most Innovative Cloud Partner of the Year’ by Alcatel-Lucent Enterprise

UXC Connect LogoMarch 17, 2014UXC Connect has been awarded ‘Global Transformational Partner of the Year’ and ‘APAC Most Innovative Cloud Partner of the Year’ at the 2014 Alcatel-Lucent Enterprise Global Executive Partner Days conference.

Ian Poole, CEO, UXC Connect, said, “These awards demonstrate UXC Connect’s commitment and vision in building and launching its cloud-based Unified Communications as a Service (UCaaS) solution called iTaaS for enterprises”.

In August 2013, in collaboration with Alcatel-Lucent Enterprise, UXC Connect launched iTaaS to deliver unified communications as a service to Australian organisations. The solution helps enterprises take advantage of the commercial and technical flexibility and cost-effectiveness of a cloud-based model to address the challenge of delivering communications services for a highly mobile, application-driven workforce.

iTaas is based on the Alcatel-Lucent OpenTouch Enterprise Cloud (OTEC) platform. UXC Connect was the first partner globally to take OTEC to the market. As well as offering the service directly to existing customers, UXC Connect is expanding its go-to-market model to offer the service to more customers through other system integrators and service providers.

Poole said, “Today’s enterprises need to connect employees in a workspace that is defined by multiple work styles, devices and applications. Digital communication and collaboration have dissolved the rigid bonds between occupation and location and between our private and professional lives. Work is now something you do, not somewhere you go.

“This shift is fuelled by consumerisation, explosive growth in mobility, cloud computing and unified communications. In addition, tough economic conditions and increased competition means that organisations need to reconsider everything from real estate and technology to new cultural models.”

In response, UXC Connect is offering customers a range of true consumption-based workspace bundles that includes unified communications, desktop hardware and office applications like Google Apps.

UXC Connect is also enabling the transformation of its customer’s network infrastructure by implementing Alcatel-Lucent’s Unified Access solution. This solution gives users a consistent network service and application experience on both wired and wireless devices.


About UXC Connect
UXC Connect is a business unit of UXC Limited, Australia’s largest locally owned IT services and solutions company. UXC Connect designs, delivers and supports technology solutions that help solve business issues.

UXC Connect appoints Recognition PR as public relations agency

UXC Connect LogoFebruary 20, 2014UXC Connect, the largest Australian-owned ICT infrastructure solutions and services company, has appointed Recognition PR as its public relations consultancy.

UXC Connect leverages 40 years’ experience in the Australian market to provide solution design, delivery and support to over 800 large and medium size customers. Its range of flexible ICT solutions is designed to support customers’ converged infrastructure and exploit innovation across cloud, enterprise mobility & wireless, outsourcing, and unified communications.

Ian Poole, CEO UXC Connect, said, “This new partnership is very well-timed as we have a growing pool of experts who are thought leaders across their solution area and many of the issues that are transforming business today. We look forward to working with Recognition PR to communicate our experience and ideas as well as trends such as mobility and big data that are shaping the Australian market. I know that UXC Connect will benefit from the many years of experience in the Australian ICT market that Recognition PR brings to this partnership including their work with other members of the UXC group including UXC Limited and UXC Eclipse.”

Recognition PR is an Australian-owned IT and corporate specialist public relations firm with more than 27 years’ experience. Its clients include UXC Limited, UXC Eclipse, PageUp People, Pitney Bowes Software, Red Hat and RSM Bird Cameron.