Leading employee engagement product adopted by over 550 new customers in more than 20 industries in 2018
Sydney, Australia – Qualtrics, the leader in experience management, has announced that the Qualtrics Employee Experience™ Product added over 550 new customers in more than 20 industries in 2018, from global financial services institutions to leading retail companies. Today, there are customers in over 45 countries who use the Qualtrics Employee Experience Product.
Many of the world’s leading brands turn to Qualtrics to improve employee experience and enable high performance organisations with world-class cultures and talent, including Adidas, Deloitte, Disney, Goldman Sachs, Microsoft, Target, Scoot, Zillow, and more.
“Customers from around the world have turned to Qualtrics to deliver breakthrough experiences for their employees,” said Julie Larson-Green, chief experience officer, Qualtrics. “Our platform, developed in partnership with customers, empowers teams to take action on their insights through the entire employee lifecycle. As a result, a record number of leading companies across industries are now using the Qualtrics Employee Experience Product to improve employee engagement. This is just the beginning, and we will continue to drive more innovation this year with our customers.”
The Qualtrics Employee Experience Product, built on the Qualtrics XM Platform™, delivers real-time employee engagement insights to attract, engage, and retain a world-class workforce for enterprises around the world. The technology allows managers and employees to identify gaps in the employee experience, from recruiting and onboarding to performance management, to improve engagement, raise productivity, and reduce attrition at every touchpoint.
In Australia and New Zealand (ANZ), levels of employee engagement levels are higher than the global average but there is room for improvement. For example, while 63 per cent of ANZ employees are extremely or somewhat satisfied in their roles, 18 per cent of employees are an attrition risk. (1) Companies are finding ways to take action on insights gathered through employee feedback and data to provide This reinforces the need for effective and, impactful employee experiences management initiatives that are driven by feedback and data.
Other highlights for Qualtrics Employee Experience in 2018:
- The Qualtrics XM Platform obtained top certifications to better serve customers across a variety of industries, including HITRUST, ISO 27001, FedRAMP, and others.
- Qualtrics announced a strategic partnership with IBM to transform the employee experience, through which IBM World Norms benchmarks are now running on the Qualtrics XM Platform and nearly 100 IBM clients have migrated to Qualtrics.
- Qualtrics expanded not only its global team of Employee Experience Solution Strategists and XM Scientists, but also its partner network of expert practitioners. Seventy Employee Experience professionals, scientists and consultants joined the Qualtrics Partner Network, who delivered over 350 customer engagements throughout 2018.
- More than 100,000 employees at one of the world’s largest employers onboarded to the Qualtrics Employee Experience Product.
- Employee Experience revenue more than doubled year-over-year.
- Qualtrics was named a leader for Best Employee Engagement Software in the G2 Crowd Grid® for Employee Engagement.
Qualtrics also introduced numerous product innovations, some of which included:
- Development of world-class programs backed by industry best practices, called XM Solutions, focused on the employee engagement and lifecycle.
- Complete user interface refresh to improve the manager’s experience to analyse and act on employee data.
- Addition of Lifecycle projects, such as Lifecycle Automation and Triggers, to make it easier for employers to listen to their teams at key moments.
- Advanced action plan reporting, which provides leaders with aggregate views to track and manage actions taken within their engagement programs.
- Adopting core Qualtrics XM Platform technology into the Qualtrics Employee Experience Product, such as Text iQ™, which analyses open text responses from customers and employees to uncover patterns, trends, and insights.
The Qualtrics Employee Experience Product delivers a comprehensive and scalable solution to listen, understand, and take action on improving employee experiences. In addition, the Qualtrics Partner Network provides access to an expansive network of industry specialists with unique expertise to help each company scale and customise their employee engagement programs.
To learn more about Qualtrics and Employee Experience, join the company at its annual X4: Experience Management Summit in Salt Lake City on March 5-8, or visit qualtrics.com/employee-experience/.
Qualtrics is the technology platform that organisations use to collect, manage, and act on experience data, also called X-data™. The Qualtrics XM Platform™ is a system of action, used by teams, departments, and entire organisations to manage the four core experiences of business—customer, product, employee and brand—on one platform. Over 9,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics to consistently build products that people love, create more loyal customers, develop a phenomenal employee culture, and build iconic brands. To learn more, and for a free account, please visit www.qualtrics.com.
(1) Qualtrics: State of Play: Employee Experience in Australia and New Zealand. 2018
M-Files exceeds 30 percent growth in annual recurring revenue in 2018
Company’s ten-year compound revenue growth surpasses 3,000 percent
Sydney, Australia – M-Files Corporation, the intelligent information management company, announced its tenth consecutive year of strong growth, driven by its innovative digital business solutions that help organisations easily find, manage and process documents and information in context from any device.
Continuing the successful expansion of its Software-as-a-Service (SaaS) business model, M-Files grew its annual recurring revenue (ARR) in 2018 by more than 30 percent over 2017. ARR from customers using the company’s cloud-based service grew even faster at over 70 percent year over year. Strong performance in 2018 is the latest milestone in the company’s sustained track record, resulting in a compound revenue growth rate of more than 3,000 percent over the last ten years.
“2018 was another exciting year for M-Files during which our growth dramatically outpaced the overall market, a clear indication that businesses are readily embracing our unique intelligent information management approach,” said Miika Mäkitalo, CEO at M-Files Corporation. “Along with the release of M-Files Online, a compelling new SaaS solution, our rapidly growing partner network and widening global footprint were crucial to our success.”
Exponential customer and partner growth
M-Files added over 1,000 new customers in 2018, bringing the total number of customers using the platform to more than 9,000 worldwide, including global enterprises in manufacturing, professional services, construction, financial services, life sciences, energy, real estate, healthcare and more. In addition, the number of customers using the company’s cloud service increased by more than 75 percent in 2018.
M-Files also extended its global partner network with the addition of major brands, such as Konica Minolta, Ricoh, Iron Mountain and Kyocera, among others, adding to the growing list of hundreds of partners around the world with specialised expertise in key use cases, vertical industries and systems integration.
M-Files Online extends leadership in intelligent information management
The company also launched M-Files Online, the only truly hybrid intelligent information management platform that allows customers to implement both cloud and on-premises solutions without having to separately purchase licenses for each. New artificial intelligence capabilities were also introduced to automate document handling and related processes, such as automatic tagging and classification.
Building upon the Intelligent Metadata Layer introduced in 2017, M-Files also launched ten new connectors, including SharePoint, OneDrive for Business, OpenText Content Server, IBM FileNet P8, Documentum, Amazon S3 and Microsoft SQL Server.
Global investment and recognition
In 2018, M-Files raised 27 million euros from the European Investment Bank (EIB), one of the EIB’s largest IT sector investments to date, to further fuel technology development and international expansion.
The company was also recognised for its visionary approach to information management, including being named a Visionary in the Gartner 2018 Magic Quadrant for Content Services Platforms (CSP), the Leader in the Nucleus Research ECM Technology Value Matrix, and the Best Document Management Software/System for Law Firms by Inc. Magazine. Moreover, M-Files was honoured with the prestigious Internationalisation Award by the President of the Republic of Finland for its global success, innovative intelligent information management solutions and positive impact on the Finnish economy.
For more information, visit www.m-files.com.
About M-Files Corporation
M-Files provides a next-generation intelligent information management platform that improves business performance by helping people find and use information more effectively. Unlike traditional enterprise content management (ECM) systems or content services platforms, M-Files unifies systems, data and content across the organisation without disturbing existing systems and processes or requiring data migration. Using artificial intelligence (AI) technologies in its unique Intelligent Metadata Layer, M-Files breaks down silos by delivering an in-context experience for accessing and leveraging information that resides in any system and repository, including network folders, SharePoint, file sharing services, ECM systems, CRM, ERP and other business systems and repositories. Thousands of organisations in more than 100 countries use M-Files for managing their business information and processes, including NBC Universal, OMV, Rovio, SAS Institute and thyssenkrupp. For more information, visit www.m-files.com.