Qualtrics expands XM solutions capabilities to help organisations close experience gaps faster

Qualtrics LogoQualtrics now offers over 45 expert-built solutions, purpose-built for industry and use-case, allowing organisations to more quickly and confidently launch customer experience, employee experience, and market research programs

Qualtrics, the leader in experience management, has announced the expansion of XM Solutions to help customers close experience gaps and harness the power of the world’s leading Experience Management (XM) Platform™. There are now over 45 expert-built solutions spanning automated projects, guided programs and full-service research, designed by industry and research experts to accelerate customer experience, employee experience, and market research.

For years, organisations have struggled to quickly set up experience management and market research programs, while ensuring programs were best-in-class. With XM Solutions, Qualtrics’ team of PhDs and industry experts have created solutions to help customers quickly and confidently launch their programs and drive business outcomes. Solutions include both guided programs – designed to accelerate customer experience and employee experience programs with pre-configured surveys, expert-validated methods, and dashboards tailored to your business – as well as automated projects for quick-turn research projects that yield near-immediate results.

“XM Solutions will improve the speed and accuracy with which organisations can launch their experience management programs,” said Ryan Smith, co-founder and CEO of Qualtrics. “Our team of experts have designed packaged solutions that leverage the learnings from thousands of customer experience, employee engagement and research programs running on the Qualtrics platform. This will help any organisation–large or small–jumpstart its experience management and research programs, and make it easy to scale those programs to fit the organisation’s needs.”

Leveraging XM Solutions, customers can more quickly and confidently conduct comprehensive customer, employee, product and brand research in a fraction of the time. From pricing, to customer NPS, to brand awareness studies, XM solutions delivers fast results with automated setup, streamlined distribution, and smart analysis for research of all sizes.

“XM Solutions have made it possible to simultaneously enhance our suite of research capabilities and reduce costs,” said Andrew Mun, Consumer Intelligence Manager at Kia Motors America. “These out-of-the-box solutions have changed the way Kia conducts research and improved our speed to insights. In a highly competitive industry, that means the difference between success and failure.”

To learn more about XM Solutions, please visit: qualtrics.com/xm-solutions/

About Qualtrics

Qualtrics is a single system of record for all experience data, also called X-data™, allowing organisations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 9,000 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics. To learn more, and for a free account, please visit www.qualtrics.com.

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