Small and medium-sized businesses prefer cloud-first print management with edge computing

Sydney, AUSTRALIA – Y Soft Corporation has released the findings of a global, independent survey that explored the cloud and cloud-based print management preferences of small and medium-sized businesses (SMBs).

The report, Cloud Print Management, is based on a survey of technology decision makers regarding their use of cloud technology today, their concerns and preferences for using cloud technology in general, and specifically for print management services. Additionally, their knowledge, use and preference for edge computing was of interest.

As a leader in enterprise workflow solutions for print management and document capture, Y Soft wanted to study SMB’s preference and concern for adopting cloud and edge technology. Y Soft has been a provider of edge technology for use in large enterprises since 2008 and its use in SMB could be equally beneficial, Y Soft hypothesised.

The survey results provided many interesting insights on SMB technology use and preferences. Highlights include:

  • Public cloud application use is ubiquitous – 93 per cent (85 per cent in Australia) of SMBs use public cloud applications, typically Microsoft Office 365 or similar
  • 50 per cent (45 per cent in Australia) of SMBs have a cloud-first preference and 10 per cent (6 per cent in Australia) will only use cloud applications
  • Security is a concern for SMBs across all applications; 52 per cent (48 per cent in Australia) cited security as a top concern whereas 61 per cent (57 per cent in Australia) cited it as a top concern for cloud-based print management

However, mid-sized companies, U.S.-based companies and companies with more than 50 printers, are the most bullish on cloud-based print management. Over all respondents, 29 per cent (28 per cent in Australia) are planning to purchase cloud-based print management services within the next 12 months.

  • 35 per cent (26 per cent in Australia) of SMBs already use edge computing and 56 per cent (55 per cent in Australia) prefer cloud print management services used with an edge device in place.

The edge device as described in the survey would enable print jobs to be processed locally on the company’s network. Considering SMB’s concern for cloud-based print management security, (61 per cent global, 57 per cent in Australia), this indicates that the additional security peace of mind that comes with edge computing and its other benefits are desired.

“As we speak to customers and partners and study market trends, SMB’s existing use and preference for edge computing as part of cloud-based print services, confirms our belief that edge devices have an extremely important role,” said Ondřej Krajíček, Y Soft Chief Technology Strategist. “Unlike their enterprise counterparts, SMB’s appetite for a cloud-first approach is much larger. We believe, however, that this will change, and organisations of all sizes will demand cloud-first for all services, including print management,” he added.

Migration to cloud applications has been very successful, in fact, too successful. Due to latency, bandwidth and locations where Internet connection is slow or unreliable, processing data closer to where the data lives using edge computing is now a matter of need. In the case of print, by processing the job locally on the company’s network, the company has extra peace of mind for their security and privacy concerns. The results of the survey indicate this need is well understood within SMB.

The full report, which includes additional insights on how SMBs view print management as part of digital transformation, and participant demographics, can be downloaded from Y Soft’s website.


About Y Soft
Y Soft develops intelligent Digital Transformation office solutions for enterprise, SMB and Education that empower employees to be more productive and creative. Our YSoft SafeQ workflow solutions platform enables businesses to manage, optimise and secure their print and digital processes and workflows. Our 3D print solutions are focused in the Education sector where they provide unique ease of use and safety benefits, while utilising YSoft SafeQ software for seamless 3D print management.

Founded in 2000, the company is headquartered in Brno, Czech Republic, with offices in North and Latin America, Europe and Middle East/Africa (EMEA) and the Asia Pacific region (APAC). For more information, please visit