Empired has rounded out its customer experience team with the appointment of Daragh Henchy as customer experience (CX) strategist for NSW.
In this role, Daragh will help customers transform and lead in customer experience, innovation and design thinking, positioning organisations to deliver the best possible experiences for their customers in the digital space.
Daragh has more than 19 years’ experience in CX, sales and consulting with organisations including Ernst & Young, Capgemini, The Customer Experience Company, Microsoft Consulting and IMS Health. Daragh has local and international experience having lived and worked in Singapore, France, Switzerland, Taiwan, USA, Germany, the United Kingdom, China and Australia. He has been led more than 40 projects relating to the design of CX and development and rollout of business and culture transformations and digital solutions.
Kevin Miller, head of digital and experience design, Empired, said, “Daragh will make a huge impact in NSW, and nationally, working with the CX team to drive opportunities and outcomes for Empired’s customers. Daragh’s appointment rounds out Empired’s CX team, with the recent additions of Darren Stahlhut as national technical director and Rob Weaver as a customer experience and digital strategist and strengthens its position in CX to accommodate strong growth.”
Daragh Henchy, Strategist – NSW, Empired, said, “I am delighted to be part of the CX team at Empired. I am passionate in innovation, design thinking and customer experience, and importantly the people aspects of that journey. I look forward to helping Empired’s clients innovate and evolve their customer experience efforts.”
Empired Limited is a digital transformation consultancy who offer a broad range of capabilities that enable our customers to succeed on their customer experience and digital transformation journey. We deliver enterprise digital and IT solutions that improve customer engagement, efficiency, productivity and competitive advantage for our clients.
Our clients are medium to large corporate and government organisations within key industries including speciality retail, manufacturing, energy and natural resources, state and federal government, finance and insurance, utilities, and transport.
We offer a broad range of services from customer experience, digital advisory, managed services to digital transformation. Together they provide a breadth of service and expertise not seen in other consultancies of similar pedigree allowing Empired to deliver ‘end to-end’ digital and business solutions that assist our customers in driving their key business outcomes.
With a team of over 1,000 people located throughout Australia, New Zealand and North America, Empired has built a reputation for service excellence. This, combined with our strategy that is underpinned by initiative, innovation and growth, ensures that, in a dynamic and rapidly growing technology marketplace, Empired is strongly positioned to capture market share and continue to build on its success.