BayCom customers to gain access to NICE inContact CXone for digital-first omnichannel customer experiences
BayCom Communications, one of New Zealand’s leading technology providers, has announced a partnership with NICE inContact, offering NICE inContact CXone cloud contact centre solution to organisations in New Zealand.
In recent times, organisations globally have been forced to embrace and implement digital transformation strategies to remain relevant and ensure survival. Customer experience is at the forefront of this transformation and digital movement is critical for ensuring companies retain existing customers and develop strategies to attract new customers.
Communicating with customers has evolved from the traditional telephony call centre to omnichannel digital engagements, including webchat, email and social media platforms. NICE inContact CXone provides a scalable and reliable unified cloud contact centre solution to empower organisations to engage with its customers in the channels they prefer.
Steve Bower, general manager, BayCom Communications, said, “BayCom Communications is excited to offer NICE inContact CXone to customers in New Zealand. With our extensive experience in the industry, BayCom has the ability to design, implement and support CXone nationwide, providing organisations with an industry-leading Contact Centre as a Service (CCaaS) solution to deliver on their customer experience strategies.”
Darren Rushworth, APAC president, NICE, said, “NICE inContact is delighted to partner with an organisation focused on and experienced in the contact centre industry in New Zealand. BayCom has a proven track record of customer-focused contact centre deployments, delivering and exceeding the results expected by its customers. The combined experience of BayCom and NICE inContact’s industry-leading CXone platform will help our customers to deliver on their digital transformation strategies, enable work-from-anywhere mode seamlessly, and provide the customer experience expected in today’s digital age and beyond.”
NICE inContact CXone has been named a leader in the CCaaS category by renowned analyst and research firm Forrester Research. According to The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020 report, CXone is top ranked in the “current offering” and “strategy” categories and received the highest possible score in 29 of the 33 criteria used to evaluate cloud contact centre providers. https://get.niceincontact.com/Q320-Forrester-Wave.html
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BayCom is 100% New Zealand owned and over the past 15 years has evolved into one of New Zealand’s leading technology providers delivering robust, flexible, leading edge and profitable business solutions. Our management team have an outstanding track record within the ICT industry and have developed a fresh approach, methodology and professionalism in delivering technology-based solutions. We have nationwide coverage supporting over a thousand customers with offices in Auckland, Tauranga, Nelson, and Christchurch.
About NICE inContact
NICE inContact works with organisations of all sizes to create extraordinary and trustworthy customer experiences that create deeper brand loyalty and relationships that last. With NICE inContact CXoneTM, the industry’s most complete cloud customer experience platform, we combine best-in-class Customer Analytics, Omnichannel Routing, Workforce Engagement, Automation and Artificial Intelligence, all on an Open Cloud Foundation to help any company transform every single customer interaction. See how our customer-centric expert services, innovative software, extensive ecosystem of valuable partnerships, and over a decade of global experience can help you transform every experience and customer relationship for lasting results. NICE inContact is recognised as a market leader by the leading industry analyst firms. https://au.niceincontact.com/
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Darren Rushworth, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the “Company”). In some cases, such forward-looking statements can be identified by terms such as “believe,” “expect,” “seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,” “plan,” “estimate,” or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of changes in economic and business conditions, including as a result of the COVID-19 pandemic; competition; successful execution of the Company’s growth strategy; success and growth of the Company’s cloud Software-as-a-Service business; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; the Company’s dependency on third-party cloud computing platform providers, hosting facilities and service partners; cyber security attacks or other security breaches against the Company; the effect of newly enacted or modified laws, regulation or standards on the Company and our products and various other factors and uncertainties discussed in our filings with the U.S. Securities and Exchange Commission (the “SEC”). For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the SEC, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law.