MessageXchange focuses on growth opportunities in the next 12 months following double-digit growth in 2020

MessageXchange, a leader in business-to-business cloud integration solutions such as electronic data interchange (EDI) and e-invoicing, has announced it sees significant growth opportunities for the business in 2021 following a challenging year in which the company still experienced double-digit growth. 

Among the new customers were the NSW Department of Customer Service, Inland Revenue NZ, and M&C Saatchi. 

John Delaney, managing director, MessageXchange, said, “2021 looks very promising for MessageXchange with the digitisation of Australia accelerating rapidly. This was already in train; however, COVID-19 has sped this up and acted as an instigator for those organisations that might have been lagging.  

“The first part of 2021 is already looking solid with key initiatives delayed due to COVID-19, such as changes to SuperStream and Single Touch Payroll now rolling out. Add to this the mandated e-invoicing initiative announced by the federal government and there is a strong pipeline of work for MessageXchange. 

“MessageXchange looks forward to helping government agencies and organisations with these roll-outs and demonstrating to prospective customers the best way forward in their digitisation. MessageXchange expects to see growth in retail, construction, health, supply chain, and government in particular.” 

To support this anticipated growth, MessageXchange also expanded with new hires throughout 2020. This included adding more people to its sales team to manage the additional customers and to take on more work. 

For some industries, such as retail, there has been a surge in opportunities and ways to improve their operations throughout the pandemic. These include realising the benefits and profit in running a digital business and leveraging trending retail fulfillment methods such as drop-shipping. This involves the retailer effectively acting as a wholesaler without ever having the inventory on hand, providing major cost efficiencies, scalability, and the ability to expand their business into new products with less risk. 

John Delaney said, “This has been demonstrated by retailers increasing their supplier numbers with MessageXchange for services such as EDI. Retailers have historically thin margins, so leveraging drop-shipping with the right EDI solution can improve their overall profitability and viability into the future.” 

R&D continues to be key for MessageXchange with a strong continued commitment to adding new features and functionality to its services through its cloud-based platform. 

In addition, MessageXchange also recently partnered with MYOB to provide its e-invoicing solution for small and medium-sized businesses (SMBs). 

John Delaney said, “This partnership will provide SMBs an even easier way to get paid on time. Never has there been a more relevant moment for reducing payment times to be high on the agenda and e-invoicing is one of the most practical steps a business can take to reduce late payments. Through this partnership, MessageXchange can offer SMBs the same level of service and security for e-invoicing that it brings to government and enterprises already. 

“There is no doubt that digitisation will be the rule, not the exception moving forward. It will be key for organisations to look at ways to digitise to survive and thrive. And, to realise efficiencies, many are looking at their current processes and providers. MessageXchange is in a unique position to help with this journey.” 


About MessageXchange   

MessageXchange is an innovative Australian-based cloud B2B integration service provider. Our solution can streamline business operations and provide visibility and business insights.   

Founded in 1996, MessageXchange today processes more than 300 million messages each year for customers such as Target, Harvey Norman, Costco Australia, The Good Guys and Telstra.   

MessageXchange is the first Peppol Access Point service provider to be certified by the Australian and New Zealand Peppol authorities, the Australian Taxation Office (ATO) and the Ministry of Business, Innovation and Employment (MBIE) respectively, for e-invoicing.   

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