From humble beginnings in a loft in Balmain to number one managed services provider in Australia
Sydney, Australia – Leading managed services provider, Brennan IT, is celebrating 20 years of excellence in providing IT services and solutions to the mid-market. From humble beginnings in a loft in Balmain, the company has grown to be the number one managed services provider in Australia, ranked 8 years in a row.
Brennan IT was founded in 1997 and, as it celebrates 20 years in the industry, the company has grown to a team of 400+ employees, servicing more than 1,000 customers across various industries. Brennan IT has always been at the forefront of change in the IT channel, transforming into a managed services provider that delivers a range of capabilities in cloud computing, networking, unified communications, security, and digital disruption.
Dave Stevens, founder and non-executive chair, Brennan IT, said, “Brennan IT was built to service the Australian mid-market. At the time we started the company, medium-sized businesses were really underserviced in IT, it was difficult for them to access high quality technology, knowledge and services. We identified a gap in the market, to provide enterprise grade solutions at affordable rates.
“Over the last 20 years I think we’ve done an exceptional job of making our clients lives easier and assisting them to improve their business…. However, there is always more to do and today we are more focused on providing value to our clients than ever before. New technologies come along every day and our role is to assess the suitability of these for our clients and reject the hype or alternatively double down on the technologies that will make a difference to our clients”.
“As Brennan IT is a mid-market company, we know our clients’ pain points because we have the same ones. We know what businesses need to be able to grow from a small company to a medium-sized one as we have done it ourselves.”
Brennan IT was an early pioneer of the cloud, being one of the first companies to bring cloud technology to the Australian mid-market over a decade ago. The company delivers exceptional customer service to the largest of brands and businesses including Local Government Super, Guide Dogs, Forever New, and Strandbags.
Brennan IT is gearing up for strong growth, with aggressive targets to increase the size of the business over the next few years. To reach these growth targets, the company is focusing on optimising and future proofing its own IT infrastructure, as well as developing the services and solutions portfolio in line with the customer needs.
Stephen Sims, CEO, Brennan IT said, “The experience our clients have when dealing with Brennan IT is our number one focus. This is what we are passionate about, as a Managed Services Provider, we distinguish ourselves by our high level of service. We measure every single client interaction so that we can always improve every step.
This year we also began measuring our Net Promoter Score. We are currently sitting at 55 which is above industry standard. This is a reflection of the effort and focus we have on making our clients’ lives easier.
Our priority for the year is driving a seamless experience for our clients, no matter what area of the business they deal with. Our service teams are designed from top to bottom to promote the fastest and most effective responses to our clients’ needs. Getting to know clients, understanding their needs and getting familiar with their business are the fundamentals. Offering strategic advice to help our clients drive their own business outcomes is where our teams really add value.
Our clients trust us because we have a proven track record. We are well-established, with maturity and longevity in our sector. Rest assured, we’ll be here long into the future as a strategic partner for the mid-market.”
About Brennan IT
Brennan IT is a leading IT and managed services provider to the Australian mid-market. For 20 years Brennan IT has been committed to making clients’ lives easier. We do this by offering the mid-market exactly what they need: professionalism, know-how, simplicity and passion for their business.
Brennan IT is continually evolving to deliver on the needs of the mid-market, while owning customer issues, and acting with genuine care. We aspire to be the best mid-market technology and business partner today, tomorrow and in the future.
 MSPmentor 501 2016