Sydney, Australia – Episerver has recognised Empired’s work in two customer experience (CX) projects during a gala event held during the Episerver Ascend APAC 2020 conference in Sydney. In addition, Empired won the overall Partner of the Year – APAC award.
The conference brought together digital marketing practitioners, e-commerce leaders and Episerver partners, who shared experiences and learnings from their projects and celebrated their achievements.
Empired won the Most Innovative Digital Solution award for its work with Toyota New Zealand, executed through its New Zealand-based subsidiary, Intergen Limited. This project saw a complete reinvention of the car buying experience, bringing together the physical and digital worlds. Car buyers in New Zealand can now visit the new Toyota Episerver-based website and use the “build your own” tool to create a car that fits their needs. They can then submit an order and visit any Toyota store to talk to a sales consultant that now takes the role of advisor.
The Best Buying Experience award was the recognition of the work done by Empired with Laser Clinics Australia (LCA), resulting in a new website that creates a seamless, transparent and efficient shopping and booking platform. The new website provides a personalised user-experience to LCA’s customers with a mobile-first approach.
Dominic Citino, VP worldwide partnerships, Episerver, said, “This partner stands out as a leader across ANZ with its focus on customer success, investment in its Episerver capabilities, and its differentiation in the marketplace. Over the last year, this partner has stood out as a leader in the Australian and New Zealand market. Partner of the year goes to Empired and Intergen.”
Simon Bright, chief operating officer, Empired and CEO, Intergen, said, “These awards show the value Empired brings when working with clients that want to reimagine their customer experience, focusing on their customers’ needs. Empired and Intergen are delighted to be recognised alongside our customers, Laser Clinics Australia and Toyota New Zealand, in winning these three prestigious awards.
“These awards are particularly significant for us in the respect that they celebrate our ability to be much more than a technology provider for our customers across Australia and New Zealand. For us, these awards are a celebration of our ability to bring together our team’s strategy, creative and digital capabilities with our customers’ knowledge to help them really change their businesses through the clever use of customer-centric digital technologies.”
Kevin Miller, head of digital and experience design, Empired, said, “These awards recognise Empired’s ability to empower clients to transform how they engage and connect with their customers. They also demonstrate that our CX-led approach to digital transformation lets our customers deliver innovative and seamless experiences that delight their customers and deliver amazing results for their business.
“As an end-to-end digital transformation consultancy, it’s critical to have the expertise to deliver experiences across an entire customer journey and so we’re honoured to be recognised as Episerver’s Partner of the Year for APAC.”
Empired’s Digital, Data and AI practice works with clients that put their customers’ needs and desires at the heart of everything they do. The outcome is the reimagination of customer experiences that delights and creates brand fans.
Empired Limited is a digital transformation consultancy who offer a broad range of capabilities that enable our customers to succeed on their customer experience and digital transformation journey. We deliver enterprise digital and IT solutions that improve customer engagement, efficiency, productivity and competitive advantage for our clients.
Our clients are medium to large corporate and government organisations within key industries including Energy and Natural Resources, State and Federal Government, Finance and insurance, Utilities and Transport.
We offer a broad range of services from customer experience, digital advisory, managed services to digital transformation. Together they provide a breadth of service and expertise not seen in other consultancies of similar pedigree allowing Empired to deliver ‘end to-end’ digital and business solutions that assist our customers in driving their key business outcomes.
With a team of over 1,000 people located throughout Australia, New Zealand and North America, Empired has built a reputation for service excellence. This combined with our strategy that is underpinned by initiative, innovation and growth ensures that in a dynamic and rapidly growing technology marketplace Empired is strongly positioned to capture market share and continue to build on its success.
About Intergen Limited
Intergen Limited, a subsidiary of Empired Limited, is one of Australasia’s leading dedicated Microsoft solutions providers member of the Microsoft Partner Network, with staff delivering digital experiences and information technology solutions across New Zealand and North America.
Intergen is an end to end digital consultancy with a broad range of capabilities that enable our customers to succeed on their customer experience and digital transformation journey. We deliver enterprise digital and IT solutions that improve customer engagement, efficiency, productivity and competitive advantage for our clients.
This breadth of service allows the delivery of ‘end to-end’ digital experiences and business solutions that assist our customers in driving their key business outcomes.
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