CompTIA IT Industry Outlook 2019: ‘Next Big Thing’ gives way to fusion of technology building blocks, people and processes

CompTIA IT Industry Outlook 2019: ‘Next big thing’ gives way to fusion of technology building blocks, people and processes

Leading tech industry trade association projects four per cent industry growth in 2019; identifies 12 trends to watch

Sydney, Australia – The pace, scope, and accessibility of innovation today provides organisations an ever-expanding array of digital transformation tools; but it also brings new challenges in orchestrating technology, people, and process. This is one of the key themes explored in the “IT Industry Outlook 2019,” the annual report published by CompTIA, the leading association for the global tech industry.

On the strength of this innovation, CompTIA projects global industry growth of 4 per cent, with upside potential of 6.4 per cent. Conversely, an economic slowdown, exacerbated by international trade turmoil, could push the growth forecast to its low-end projection of 1.5 per cent.

“It’s an exciting time as we embark on the next wave of innovation. Technology is more accessible than ever; and there are more opportunities to use technology to build and grow organisations,” said Todd Thibodeaux, president and CEO, CompTIA.

“While the potential is great, the challenges and anxieties are great, too,” Thibodeaux continued. “Our mission is to work with the tech community, and the workforce of today and tomorrow, to turn the possibilities of innovation into the realities of real-word benefits for the users of technology.”

Among factors cited by industry executives surveyed by CompTIA that will help drive growth in the year ahead is their ability to reach new customer segments, and successfully selling new business lines and launching new products, such as in emerging technology areas.

CompTIA’s IT Industry Business Confidence Index remains in solidly positive territory, but there are a number of concerns on the minds of industry executives. Beyond the usual concern over customer spending weakness, executives cited the possibility of an unexpected shock, such as a financial crisis, government turmoil, and margin pressure as factors that could hinder growth.

CompTIA’s 12 trends to watch in 2019

CompTIA’s ‘IT Industry Outlook 2019’ explores 12 trends shaping the tech landscape, its workforce, and its business models in the year ahead.

1. Cloud, edge and 5G form the modern economic infrastructure
2. IoT and AI open new possibilities in ambient computing
3. Distributed technology models challenge existing structures
4. Stackable technologies supercharge digitisation efforts
5. Business of emerging technology prompts sales channels reinvention
6. Hyper-personalisation takes customer experience to next level
7. Partnerships bridge gaps in new tech ecosystem
8. Persistent tech-worker shortages fuel new, creative solutions
9. Digital-human models begin to shape the workplace of tomorrow
10. Technology professionals take the lead in anticipating unintended consequences
11. High tech increasingly transforms low tech
12. Global tech hubs put spotlight on the ingredients for innovation

“This year’s trends reaffirm the importance of thinking about technology holistically,” said Tim Herbert, senior vice president for research and market intelligence at CompTIA. “While discussions of ‘the next big thing have their place, the practical reality for most organisations is the need to understand how technology building blocks spanning infrastructure, applications, data, and as-a-service models fit together.”

The complete report is available at https://www.comptia.org/resources/it-industry-trends-analysis.

About CompTIA
The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the more than 50 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce.

CompTIA announces new Executive Council members

Sydney, Australia – CompTIA has announced its four new executive council (EC) members for 2019, set to help shape the channel community in the new year and beyond. The newly-elected members were decided by a vote by CompTIA Premier Members.

The newly-elected EC members are:

  1. Carineh Grigorian, marketing director, Arrow ECS ANZ
  2. Damian Zammit, general manager, Thomas Duryea Logicalis
  3. Jo Dean, manager, SMB and Distribution Sales, Citrix Systems
  4. Leo Lynch, ANZ sales director, StorageCraft.

Moheb Moses, director, Channel Dynamics, and ANZ community director, CompTIA, said “This year’s race was extremely competitive. We had eight nominees in total, all highly skilled and active in the industry. CompTIA originally planned to fill five open positions, however, the existing EC chose to reserve a position for a New Zealand candidate. This will help CompTIA expand its coverage in the future.

“I also want to extend a heartfelt thank you to CompTIA’s outgoing EC members, who’ve been outstanding contributors to our community. These members’ work and assistance have helped significantly strengthen the channel community.”

Outgoing EC members include:

  1. Karen Drewitt, general manager, The Missing Link (chair)
  2. Nick Beaugeard, CEO, HubOne (vice chair)
  3. Belinda Jurisic, channel sales manager, Citrix
  4. Sean Murphy, owner, Nexus IT
  5. Emma Tomlin, strategic market development manager, Microsoft.

About CompTIA

The Computing Technology Industry Association (CompTIA) is the world’s leading technology association. With approximately 2,000 member companies, 3,000 academic and training partners, 100,000-plus registered users and more than two million IT certifications issued to technology professionals, CompTIA is dedicated to advancing industry growth through education and training programs, market intelligence and research, networking events, professional certifications and public advocacy. Visit CompTIA online, Facebook, LinkedIn and Twitter to learn more.

CompTIA emerging technology community aims to separate reality from hype; identifies 10 tech trends to watch

From Internet of Things to artificial intelligence, these innovations have the greatest potential to make near-term impacts on business

Sydney, Australia – The newest member community established by CompTIA, the leading trade association for the global technology industry, is encouraging the adoption of new and emerging technologies to improve business outcomes, but in a rational, thoughtful way that makes sense for tech companies and their customers alike.

The CompTIA Emerging Technology Community includes industry executives and thought leaders who have both a keen sense of new technologies, and insight into how to create business opportunities and transform business operations.

“It’s an exciting time for innovation on many fronts,” said Estelle Johannes, CompTIA’s staff liaison to the community. “The challenge for many organisations is to separate hype from reality, and to identify those new technologies that make the most sense for them. We’ve recruited some of the brightest minds in our industry to help lead that effort.”

Among all the innovations generating a buzz in 2018, community leaders have identified 10 with the potential to make the greatest immediate impact on business operations for customers and to create business opportunities for IT channel companies.

  1. Internet of Things
  2. Automation
  3. Artificial Intelligence
  4. Augmented Reality / Virtual Reality
  5. 5G Wireless
  6. 3D Printing
  7. Drones
  8. Biometrics
  9. Blockchain
  10. Quantum Computing

“The channel is looking to cut through the consumer hype and build practices around those technologies that provide near-term and profitable extensions to their businesses,” said Jay McBain, principal analyst, global channels, Forrester, and vice chairman of the CompTIA Emerging Technology Community. ”These 10 technologies were stack-ranked by partners who are engaging with customers and finding interesting niches in the market.”

“Emerging technologies are changing the business landscape and enabling people and organisations to engage, learn, serve and grow in new ways,” said Scott Zahl, executive director, global partner enablement, Ingram Micro Inc., and member of the Emerging Technology Community. “These technologies are transformative and bring with them a tremendous opportunity for the channel to lead and serve as the trusted advisor.”

The CompTIA Emerging Technology Community is chaired by Michael Haines, director of partner incentive strategy and program design at Microsoft.

Other members of the community’s leadership group are Ted Cole, vice president, partner optimiser relationships, SaaSMAX; Paul Cronin, facilitator of excellence, Cronin Corp. Business Consulting; Suzanne Edwards, CEO, Enlighten; Julia Moiseeva, director, FinTest, Ltd.; and David Tan, chief technology officer and co-founder, CrushBank.

The community is developing guidance for organisations on the factors to consider when contemplating which emerging technologies are best for them, whether as a seller of technology solutions or as a consumer of emerging tech. This includes examining the competencies and dependencies that they will need to know before they can properly engage with emerging technologies.

The group’s top 10 list is available in both infographic and video formats.

To learn more about the CompTIA Emerging Technology Community or to get involved with the group visit https://www.comptia.org/communities/emerging-technology.

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About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than 35 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

Australian Co-operation Legal Agreement and Australian Non-Disclosure Legal Agreement templates from CompTIA now available for Premier Members

Sydney, Australia – CompTIA and its ANZ Channel Community have announced the availability of the Australian Co-operation Legal Agreement and the Australian Non-Disclosure Legal Agreement for Premier Members.

The Australian Co-operation Legal Agreement is for businesses establishing a formal business relationship with another individual, group or entity in Australia. This template is a complete document for businesses to develop a formal co-operational agreement between parties involved in conducting a business relationship.

The Australian Non-Disclosure Legal Agreement is for businesses establishing a formal business connection in which a party may disclose its confidential information with another individual, group or entity in Australia. It is a complete template for businesses to develop a formal agreement between parties involved in conducting a business relationship.

‎Moheb Moses, director, Channel Dynamics, and ANZ community director, CompTIA, said, “The aim of creating legal template documents such as these is to provide additional value to members, and is part of the benefit of becoming a Premier Member. CompTIA engaged an experienced local solicitor to make sure the documents comply with Australian law so that businesses can be confident that their legal agreement meets the unique needs of IT companies in Australia.

The resources that have been collated to date for Australian businesses go a long way toward providing a comprehensive, easy-to-use library to help MSPs with the legal issues which arise in day-to-day business operations.”

Locally, CompTIA has now produced Australian localised versions of the Co-operation Legal Agreement, Master Professional Services Legal Agreement, Managed Services Agreement, Non-Disclosure Legal Agreement, and the Quick Start Guide to Building a Managed Services Sales Team, demonstrating its continued commitment to delivering resources that help members in their businesses.

Visit CompTIA to become a Premier Member and access the new templates now. For a limited time, ANZ MSPs can become Premier Members for just US$149 (normally US$350) using the code SPAU.

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About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than seven million technology professionals, who design, implement, manage, and safeguard the technology that powers the U.S. economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

CompTIA Board sees mixed signals emanating from IT channel

Opportunities to expand customer engagement and boost profitability countered by abundance of product and service options and tight labour market

Sydney, Australia – Technology companies have seized opportunities to expand their engagement with customers outside the IT department and to find new ways to boost profitability, according to the Board of Directors of CompTIA, the leading trade association for the global technology industry.

But challenges – many related to workforce considerations – are keeping tech firms from making even greater progress, the association’s Directors say.

The discussion on the current and future state of the market took place during a meeting at the recent CompTIA ChannelCon 2018 conference.

Board members said one of the most positive signs coming from the market is the progress companies are making to expand their engagement with customers.

Companies in all layers of the channel are gaining footholds and cementing relationships with decision-makers in marketing, HR, accounting, operations, and other departments and team that are engaged in the evaluation and purchase of technology solutions. With greater insight into the operations and objectives of individual business units and departments, technology providers are better able to create specific solutions to meet the unique needs of each customer.

Many companies are embracing specialisation in their own portfolios of technology solutions. The movement to the cloud and to extensible platforms has prompted them to engage in the development of proprietary intellectual property, turning some managed service providers into independent software vendors and boosting profitability.

The CompTIA Board of Directors identified the following areas as other current industry trend that are impacting business.

Customer Spending: As the economy has improved, more customers are spending money on technologies that don’t necessarily result in an immediate return on investment but will prepare them for future growth and profitability. Software defined networks and unified communications are two examples.

Voice: The market is experiencing rapid advancement in the buildout of voice-based solutions in many product areas. Having made tremendous inroads in customer service, these new solutions look to simplify products for customers in their day-to-day usage.

More Options: The expanding variety of options for tech products and services is a boom for some companies, but it’s creating challenges for others. Even some of the largest technology vendors are confused about their go-to-market strategies. Wide variances in margins have clouded decisions about which products and services to emphasise.

Speed to Market: In some instances, the quality of products and services is suffering because the window to bring new solutions to market is as small as it’s ever been.

What’s Old is New: Some companies are reverting back to “break-fix” services as a contributor to the financial bottom line. This is true for progressive companies that have identified new service niches; and those challenged by shrinking profit margins in cloud services.

Workforce Woes: Workforce challenges related to the tight job market are a concern. According to the latest “CompTIA IT Employment Tracker” the July unemployment rate for IT occupations was 1.9 percent, one of the lowest rates across all occupation categories. For some companies, this has resulted in an uptick in staff turnover among IT support technicians and other job categories. Finding workers will skillsets in consultative selling, cybersecurity and product integration remains problematic. Other employers are balking at investments in training for incumbent employees out of fear that a worker who’s trained in new skills will leave the company for a new opportunity.

State of Security: There is confusion in the market about how companies should incorporate the recommendation of the National Institute of Standards and Technology (NIST) Cybersecurity Framework. Customers don’t understand which elements of the framework are “must haves” and which are “nice to have.” This has placed an additional burden on MSPs and vendors, who must train their sales teams on many possible combinations.

MSP vs. MSSP: Market confusion also persists about the differences between a managed services provider (MSP) and a managed security services provider (MSSP). Without clear definitions, companies don’t know where they fit in the spectrum, which limits opportunities and clouds focus.

International Scene: Outside the major economies, MSPs are building business models similar to what emerged in the U.S. market over the past decade, with heavy reliance on usage-based consumption pricing.

M&A Activity: The channel continues to see a huge amount of merger and acquisition activity. The impact or private equity have never been bigger. But as large rollups occur due to consolidation, there is some concern over the lack of transparency over what happens, or could happen, if private equity dollars disappear.

Current members of the CompTIA Board of Directors include Chairwoman Amy Kardel, president and co-founder, Clever Ducks; Vice Chair Quy “Q” Nguyen, founder and CEO, Allyance Communications Inc.; Vice Chair Gordon Pelosse, vice president, technology support delivery Canada, Hewlett Packard Enterprises; MJ Shoer, director of client engagement and virtual CIO, Onepath; James Afdahl, vice president, business services and state relationship manager, GED Testing Service; Scott Barlow, vice president of global MSP, Sophos, Inc.; Toni Clayton-Hine, senior vice president and chief marketing officer, Xerox Corporation; Eric Hughes, chief operating officer, Intigry, Inc.; Jason Magee, chief operating officer, ConnectWise; Tracy Pound. managing director, MaximITy; John Scola, global vice president, cloud channels and strategy lead, SAP; Dan Shapero, president, TeamLogic IT; and Raja K. Singh, principal architect, advanced solutions and emerging technologies, Verizon.

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About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than 35 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

CompTIA invites technology workers around the world to share #MyTechStory

Leading industry association aims to inspire young people to explore tech career options

Sydney, AustraliaCompTIA, the world’s leading technology association, is encouraging tech workers around the world to join its #MyTechStory campaign to inspire the next generations of entrepreneurs and innovators.

Starting at CompTIA ChannelCon 2018, the industry’s premier annual education, networking and partnering event, anyone working in a technology job or for a tech company is invited to share #MyTechStory in a three- to five-minute video clip.

“The people in our industry have great stories to tell,” Todd Thibodeaux, CompTIA president and CEO, said. ”We need to pass those down to younger generations. We still have 600,000 open jobs in our industry. If we are ever going to fill that we need to attract new people.”

Thibodeaux shared his tech story with the ChannelCon audience; from building Erector Sets and Heathkit electronic devices as an adolescent; to his first computer, the ZX81 home computer produced by Sinclair Research in the early 1980s; through five colleges and universities; to 2018, his tenth year as the leader of the world’s leading technology industry trade association.

“Tell the world about why you love the job you have,” Thibodeaux said. “It might be a role model who inspired you, or an innovation that intrigued you. And if you arrived in the tech industry after a long and winding career path, we want to hear your story, too. Everyone has a unique tale to tell, a story that can encourage or inspire someone else.”

CompTIA invites anyone with a connection to the technology industry workforce – whether in a technical or non-technical job role – to share their tech story in a short video of five minutes or less.

Completed videos can be tweeted to @CompTIA using #MyTechStory; or submitted via email to kstone@comptia.org.

Later this year CompTIA will unveil a video library of the #MyTechStory submissions.

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About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than 35 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

CompTIA member communities and councils donate $190K to tech-related charities this year

Sydney, AustraliaCompTIA’s member communities and councils chose 19 technology-related charities in Australia, Canada, the U.K. and the U.S. to give $190,000 in donations this year. ChickTech and NPower will receive the largest of those donations at $50,000 and $25,000 respectively.

As part of CompTIA Giving, contributions made by CompTIA’s member communities and councils support local communities and improve education and career options for individuals in need. CompTIA Giving designates $10,000 for each of CompTIA’s 19 communities and councils to give to their own chosen charities each year. Each community and council can give the full $10,000 to one charity or split it among two charities.

“CompTIA’s members bond together in an open environment to build the tech future and the workforce that our industry needs,” said Meredith Caram, assistant vice president, channel marketing, AT&T Business, and a representative of CompTIA’s Community Executive Board. “Each of these 19 charities chosen by our member communities and councils shows how technology solves local and global challenges and boosts the dreams and capabilities of the individuals they serve. I’m honored to be part of an association that pays it forward every day and thrilled to support our selected charities.”

The following charities have been selected by CompTIA’s member communities and councils for donations this year:

  • Ability Net provides high-quality paid-for and free services that help disabled people in the U.K. succeed at work, at home and in education.
  • Black Tech Mecca works to ensure black people are full participants in the global technology sector by providing content and programs that broaden perspectives and shift the conversation to highlight stories of tech innovation and success.
  • Computing Alliance of Hispanic-Serving Institutions, part of The University of Texas El Paso, aims to increase the number of Hispanics who pursue and complete baccalaureate and advanced degrees in computing areas.
  • ChickTech works to retain women in the technology workforce and increase the number of women and girls pursuing technology-based careers.
  • Code.org is dedicated to expanding access to computer science in schools and increasing participation by women and underrepresented minorities.
  • Coder Dojo in Australia is part of an open source, volunteer led, global movement of free coding clubs for young kids.
  • Digital Harbor Foundation offers programs to meet and enhance STEM teaching standards and lead youth to college and career readiness, encourage self-efficacy and build lifelong learning strategies.
  • Federation of Galaxy Explorers inspires youth in the fields of science and engineering by providing afterschool “mission team” meetings where students participate in hands-on lessons that support the National Science Education Standards.
  • Folds of Honor provides educational support to spouses and children of America’s fallen and wounded soldiers.
  • Girls Who Code aims to support and increase the number of women in computer science and is working to close the gender gap in technology and change the image of what a programmer looks like and does.
  • Hire Heroes provides free, expert career coaching and job sourcing to transitioning U.S. military members, veterans and military spouses.
  • Junior Achievement USA of Eastern Iowa empowers youth and creates robust communities by fostering work-readiness, entrepreneurship and financial literacy skills, and using experiential learning to inspire students to dream big and reach their potential.
  • Kids Help Phone is a counseling center for Canadian kids which promises to listen without judgment 24/7.
  • Kids, Cops and Computers in Canada helps deserving yet financially disadvantaged kids access the technology and tools they need to achieve their academic and social potential.
  • National Center for Missing and Exploited Children helps find missing children, reduce child sexual exploitation, and prevent child victimisation.
  • NPower assists under-represented talent to pursue tech futures by teaching the digital and professional skills demanded by the marketplace and engaging corporations, volunteers and nonprofits in the success of its students.
  • New York University School of Engineering Robotic Design Team is a collegiate research and design team at New York University’s Tandon School of Engineering that competes in various university robotics competitions and promotes STEM education in its local community.
  • Project Tomorrow is an education nonprofit group dedicated to ensuring that K-12 students are well prepared to become tomorrow’s leaders, innovators and engaged citizens of the world.
  • Teen Tech helps teenagers in the U.K. see the wide range of career possibilities in science, engineering and technology.

“For the past six years, while building our own social innovation programs to put future workers into tech careers, we’ve also supported more than 70 charities chosen by CompTIA member communities and councils with $920,000 in donations,” said Charles Eaton, executive vice president, social innovation, CompTIA. “CompTIA has committed to annually donate at least five percent of its revenues to philanthropy and social innovation, a commitment of $3 million.”

CompTIA divides its philanthropic efforts along three main lines: 1) CompTIA Giving which gives money and staff time to tech-related charities; 2) NextUp, a campaign to introduce tech careers to teenagers; and 3) Creating IT Futures, which researches and develops workforce development and STEM education programs to build new pathways to IT careers.

More information about CompTIA’s member communities and councils and their activities can be found at https://www.comptia.org/communities. Charities that would like to be considered for future gifts should send their information to Amanda Romadka, aromadka@comptia.org.

About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the millions of technology and business professionals who design, implement, manage, and safeguard the technology that powers the U.S. economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

Global tech career directory for women and girls launched by CompTIA Advancing Women in Technology Community

Sydney, Australia – A new online resource created for women and girls seeking information on careers in technology has been launched by CompTIA, the world’s leading technology association, and its Advancing Women in Technology Community.

AWITTechGuide.com includes connections to information from organisations across the technology industry and around the world that are committed to helping girls and women join the global tech workforce and grow in their careers as employees and entrepreneurs.

“Addressing the industry’s diversity and skills gap challenges requires a collective commitment from all corners of the industry to increase the number of opportunities for women in tech,” said Cristina Greysman, chairwoman of the CompTIA Advancing Women in Technology Community and vice president, ecosystem expansion, for SAP America.

“Resources, on topics ranging from careers and education to networking and philanthropy to media and entrepreneurship, and from organisations, agencies and institutions across the globe, are available via AWITTechGuide.com,” she added. “It’s an ideal starting point for anyone looking to learn about our industry, to start or advance a career, or even found a company.”

Growing interest among teens in tech careers

Research by CompTIA indicates that teenagers are more open to the possibility of considering a career in technology. Since 2012 net interest in tech careers has increased by 10 percentage points for all teens, and by 17 percentage points for girls. (1)

“The growing interest in IT careers is a positive, but it could be even higher if more young people had better access to information about career options,” said Kathleen Martin, CompTIA’s community manager for the Advancing Women in Technology group. “That’s one of the factors that drove us to create this new ‘one stop’ resource.”

AWITTechGuide.com launched with over 50 listings across more than 30 content categories related to tech careers and entrepreneurship, including diversity in technology, economic empowerment, educational programs, mentoring groups, networking channels, tech fun for girls, and connections to women in technology.

AWIT TechGuide.com is free and open to any organisation focused on STEM, IT and technology resources aimed at women and girls. Creating a directory entry is easy and can be done by visiting https://awittechguide.com/add-listing.

“The goal is to connect and engage people with relevant and local organisations that they may not otherwise know how to find,” Martin explained.

The CompTIA Advancing Women in Technology Community – nearly 2,500 members strong – is committed to empowering women with resources and information to positively impact their technology careers; inspiring women to choose careers in technology; and helping businesses create cultures that support a diverse workforce. To learn more, visit https://www.comptia.org/communities/advancing-women-in-it.

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About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than seven million technology professionals, who design, implement, manage, and safeguard the technology that powers the U.S. economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

Reference:

(1) Youth Opinions of Careers in Information Technology, CompTIA, December 2017

Australia Master Professional Services Legal Agreement from CompTIA now available for Premier Members

Sydney, Australia – CompTIA and its ANZ Channel Community have announced the availability of the Australia Master Professional Services Legal Agreement for Premier Members.

The document serves as a complete template for developing a professional services agreement between two parties.

‎Karen Drewitt, chair, CompTIA Executive Council, and general manager, The Missing Link, said, “The aim of creating legal documents such as these is to provide additional value to members. With the Australia Master Professional Services Legal Agreement, members can be confident they have a legally verified document to work with without the cost of having to create their own legal agreement.”

Moheb Moses, director, Channel Dynamics, and ANZ community director, CompTIA, said, “CompTIA engaged a local solicitor to make sure the documents comply with Australian law. This means that companies can be confident that their legal agreement meets the unique needs of IT companies in Australia.”

CompTIA is committed to delivering resources that can be used by members to enhance and grow their business.

Locally, CompTIA has previously produced the Managed Services Agreement and the Quick Start Guide to Building a Managed Services Sales Team. There are plans to roll out a Co-operation Agreement and a Mutual Non-Disclosure Agreement in the coming months.

Visit CompTIA to become a Premier Member and access the Australia Master Professional Services Legal Agreement now. For a limited time, ANZ MSPs can become Premier Members for just US$149 (normally US$350) using the code SPAU.

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About CompTIA

The Computing Technology Industry Association (CompTIA) is a leading voice and advocate for the $4.8 trillion global information technology ecosystem; and the more than seven million technology professionals, who design, implement, manage, and safeguard the technology that powers the U.S. economy. Through education, training, certifications, advocacy, philanthropy, and market research, CompTIA is the hub for advancing the tech industry and its workforce. Visit www.comptia.org to learn more.

CompTIA ANZ Channel Community launches local mentoring initiative

CompTIA LogoThe CompTIA ANZ Channel Community has announced the launch of a local mentoring initiative.

Powered by Mentorloop, a mentoring software platform, the ANZ Channel Community is running a six-month pilot with 50 mentors and mentees in total. The role of mentor is open to any member of the ANZ CompTIA Channel Community while the mentee position is only available to Premier Members. The ANZ Channel Community is currently in the process of matching mentors with mentees.

Moheb Moses, ANZ community director, CompTIA, and director, Channel Dynamics, said, “The ANZ Channel Community decided on pursuing the mentoring initiative at our April community meeting. The community identified a mentoring program as an initiative that would have the greatest positive impact on the industry locally. It will aid members, particularly younger members, in their professional development.

“We have members that have joined the ANZ Channel Community because the industry has been good to them, and they want to give back. Becoming part of this program gives people a platform to do that by sharing their knowledge and experience with others.

“With a lot of new talent coming into the industry it is important that we nurture them from the outset. They often have a lot of energy, enthusiasm, and big ideas, and now they will have the opportunity to be guided in the best way to channel their ideas successfully and avoid any pitfalls along the way. The ultimate aim of the program is help accelerate young people’s success in the industry.”

Using Mentorloop, CompTIA can match mentors and mentees based on location, meeting frequency and format preferences, skill set, and goals.

Moheb Moses said, “Once looped in, the users can use the portal to manage their relationship based on best practice.”

Karen Drewitt, ANZ channel community chair and general manager, The Missing Link, said, “Mentoring is incredibly important for the betterment of our industry. The more we, as an industry, can find ways to be more proficient, the more value we can add. And, with skills gaps across the IT sector, it’s critical to nurture and develop talent.

“Mentors also have a lot to gain from becoming part of the program. There is a lot to be said for being exposed to new ideas and new ways of thinking. Mentors are in a fortunate position to spread their expertise beyond their own organisation, which shouldn’t be overlooked.”

The mentoring program is also an initiative that CompTIA communities such as the UK and Canada are interested in.

Moheb Moses said, “Australia is essentially trialling the platform and will hopefully offer a framework that can be used in CompTIA communities globally. We look forward to seeing how the trial goes and expanding the program in the future.”

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For more information on taking part in the trial as a mentor or mentee please contact Moheb Moses.

CompTIA: Building the Foundation for Technology’s Future

The Computing Technology Industry Association (CompTIA) is the world’s leading technology association, with approximately 2,000 member companies, 3,000 academic and training partners, over 100,000 registered users and more than two million IT certifications issued. CompTIA’s unparalleled range of programs foster workforce skills development and generate critical knowledge and insight – building the foundation for technology’s future. Visit CompTIA online, Facebook, LinkedIn and Twitter to learn more.