Fujitsu study confirms digital transformation is driving unstoppable shifts in retail

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News facts:

  • Survey highlights the increasing strategic importance of digital transformation and enabling technologies for the retail sector.
  • Retail finance departments lead transformation, followed by sales, customer service and frontline retail operations.
  • As retailing moves more online, online-to-offline customer experience remains critical for future success.

Digital transformation (DX) in the retail sector is accepted as essential and is now unstoppable, according to a new global study released by Fujitsu. More than two-thirds of retailers in nine countries, including Australia, see DX as essential to retail technology, and only seven per cent disagree. (1)

With online and physical shopping experiences moving closer together, results from the research by DataDriven for Fujitsu confirm that most DX is now well underway at most retailers. Finance departments are leading the way, with a mature implementation in place or well underway for 63 per cent of respondents. Sales (62 per cent), customer service (59 per cent) and frontline retail operations (also 59 per cent) are close behind.

Conway Kosi, vice president, sales, customer service management, and marketing, Oceania, Fujitsu, said, “COVID-19 has created a unique challenge for retailers around the world, particularly those who have a reliance on a physical retail presence.. Retailers with digital capabilities have been the ones who were most capable of pivoting to offer new products and services during this time. Fujitsu has been working closely with some of Australia’s largest retailers to help drive their digital transformation through this period of disruption.

“The changes in the retail industry will likely remain in place well into the future, and it’s encouraging to see that retailers around the world have recognised this shift and are working to future-proof their businesses. The strong adoption of digital transformation by finance teams just demonstrates its incredible power to affect the bottom line. This survey illuminates the deep changes in the retail industry, which are mostly an acceleration of the trends that were already in motion.”

Online and physical retail continue to move closer

DX is underpinning strategic shifts in retail identified in the global study. These include:

  • Retailers are increasingly introducing online sales. More than one-third (34 per cent) now offer most of their products and services online, a trend accelerated by the global COVID-19 crisis.
  • Many retailers are operating a hybrid online and physical model which relies on initiatives such as ‘buy online, pick-up in-store’ (BOPIS), with almost two-thirds (64 per cent) of retailers agreeing that online and physical retail continue to move closer together.
  • Opening up the availability of retail data to buyers, such as current inventory levels of product, is increasing with almost seven in 10 retailers (69 per cent) also seeing this as a positive move for vendors.

Further impacts of DX on retailers include:

  • Cost reduction, most prominently in logistics, warehousing and transportation, noted by 21 per cent of respondents. Other areas where DX is reducing costs are in finance (20 per cent), maintenance (20 per cent), operations (19 per cent), ICT (18 per cent) and retail operations (18 per cent).
  • In customer service, 29 per cent of respondents report an improvement. Other customer-facing areas to show improvement are call centre (19 per cent), marketing (16 per cent) and workplace innovation (16 per cent).

Public cloud is outpacing private and hybrid cloud

In terms of DX technology choices, cloud is an increasing important component of ICT processing in retail. Software-as-a-Service (SaaS) is the most popular application source (32 per cent). But significant numbers of retailers are sticking with in-house processing (24 per cent) or off-the-shelf enterprise applications (18 per cent).

Despite the massive attention given to cloud computing over the last decade, very few retailers believe it is overhyped. If anything, they say it is not being given the attention it deserves. Cloud skeptics are mainly the retailers who have retained most of their processing in-house.

AI has a big future in retail and the Internet of Things will be important but not just yet

Artificial intelligence (AI) is increasingly important in retail, with more than two-thirds of respondents (69 per cent) regarding it as an opportunity and only a slightly smaller number (66 per cent) believing it will improve quality of life and help create new jobs. Although technologies associated with the Internet of Things (IoT) have many applications in retail, adoption is still slow, although 69 per cent believe the technology will eventually revolutionise retail.

Empowering retailers to design their future transformation

Fujitsu believes in empowering customers to design their future transformation to ensure they can best address strategic priorities and maximise shareholder experience. Fujitsu’s co-creating program offers retailers the opportunity to harness the power of purpose-driven collaboration, and leverage Fujitsu’s human-centric experience design (HXD) to derive greater business value through better-informed DX-related investments and decisions. Fast-paced, highly-focused co-creation sessions, led by trained Fujitsu HXD practitioners, give retailers the time, space, and empowerment to shape their transformation, mapped against a clear future business purpose. Offered virtually, these sessions span timezones, with customers contributing the commitment of time, diversity of participants and a transformation-driven mindset.

Notes to editors
(1) Research conducted by DataDriven in late February 2020 among a sample of 197 ICT decision-makers from all sizes of retail organisation, across nine countries: Australia; China; Germany; Japan; Korea; Singapore; Thailand; the UK; and the USA. The study collected two metrics: annual gross revenue and number of employees. Most respondents worked in organisations with between US$1 million and US$250 million annual revenue, and 17 per cent in organisations with more than US$1 billion in annual revenue.

Online resources
Report microsite: https://www.fujitsu.com/global/solutions/industry/retail/digital-transformation-trends-retail.html
Fujitsu Connected Retail Media backgrounder: https://sp.ts.fujitsu.com/dmsp/Publications/public/Backgrounder-Retail.pdf
Fujitsu’s global retail solutions: http://www.fujitsu.com/global/solutions/industry/retail/
For more information about the Fujitsu Connected Retail Experience Center: http://www.fujitsu.com/global/solutions/industry/retail/experience-center/
Read the Fujitsu blog: https://blog.global.fujitsu.com/
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About Fujitsu
Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 130,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 3.9 trillion yen (US$35 billion) for the fiscal year ended March 31, 2020. For more information, please see www.fujitsu.com.

About Fujitsu Australia and New Zealand
Fujitsu Australia and New Zealand is a leading service provider of business, information technology and communications solutions. We partner with our customers to consult, design, build, operate and support business solutions. From strategic consulting to application and infrastructure solutions and services, Fujitsu Australia and New Zealand have earned a reputation as the single supplier of choice for leading corporate and government organisations. Fujitsu Australia Limited and Fujitsu New Zealand Limited are wholly owned subsidiaries of Fujitsu Limited (TSE: 6702). See www.fujitsu.com/au.

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

NICE releases integration of NICE Trading Recording and Microsoft Teams to drive digital transformation for financial services organisations

FSOs can now benefit from unified communications while ensuring compliance with global regulations, even for remote workforces 

NICE (NASDAQ: NICE), a leading provider of financial communication compliance solutions, has announced the release of the integration of the NICE Trading Recording System (NTR) and the Microsoft Teams unified communications platform. NICE also announced that it is working with Microsoft to certify NTR under Microsoft’s new Certified for Microsoft Teams certification program for compliance recording solutions. Financial services organisations (FSOs) around the world can now benefit from increased productivity and streamlined communications while also ensuring compliance with key regulations, including MiFID II, MAR, FX Code of Conduct, Dodd-Frank and Regulation Best Interest, even with employees working remotely. 

Chris Wooten, executive vice president, NICE, said, “Our certified solution with Microsoft Teams, even those covered by the most stringent regulations, helps to speed up their technology adoption of unified communications and digital transformation. Moreover, FSOs are innovatively equipped to fulfill their regulatory obligations even with distributed work-at-home employees around the globe.” 

Mike Ammerlaandirector of Office 365 ecosystem marketing at Microsoft Corp. said, “Microsoft Teams empowers financial services firms and accelerates digital transformation through every business-critical area of the enterprise that benefits from streamlined collaboration and meeting experiences. With the integration between NICE and Teams, FSOs can extend the benefits of our innovative Microsoft Teams platform to regulated employees with complete confidence they can continuously meet their regulatory obligations around recordkeeping and retention.” 

Benefits of the NICE Trading Recording – Teams approach 

As a unified communication and collaboration platform that enables chat, online meetings, calling, file sharing and provides other tools and applications, Teams powers a new world of productivity for front, mid and back-office employees across the financial services spectrum. But as FSOs roll out Teams, they must pay special attention to recording, archiving and retaining all modalities of regulated employee communications. Through its certified integration with Teams, NTR will address these requirements and more. 

  • All-in-one compliance recording solution: Already adopted by most of the world’s leading banks and investment firms, NTR enables unified capture of a variety of communication modalities in a single platform. This includes all modalities of Teams’ unified communications (voice, screen sharing, video, chat) and other communication systems (turrets, mobile phones, PBX desk phones, etc.). FSOs can now confidently add Microsoft Teams recording into their existing NTR infrastructure and easily adhere to regulatory requirements. At the same time, it supports remote employees, allows for a seamless user experience, lowers TCO, improves economies of scale and significantly streamlines administration and the compliance work process. 
  • Complete compliance assurance: As an added benefit, NTR’s NICE COMPASS application helps FSOs streamline mandated compliance assurance processes through automated provisioning, system health checks, bulk call extraction, transcription, compliance assurance reporting and monitoring dashboards, real-time recording reconciliation and daily recording checks. 
  • Automated trade reconstruction: Rapid trade reconstruction is mandated by a host of regulations. In some cases, firms must adhere to a demanding 72-hour turnaround time to respond to regulators. NTR is the communication capture backbone behind NICE’s automated trade reconstruction which uses AI and advanced analytics to help FSOs reconstruct trade conversations and complete investigations in a fraction of the time. 

Visit us on the web to learn more: 

  • For further information on the NICE Trading Recording System, please click here. 
  • For further information on the NICE NTR and Microsoft Teams certified solution, please click here. 

About NICE ​ 

NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organisations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organisations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organisations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions. www.nice.com. 

Trademark note: NICE and the NICE logo are trademarks or registered trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks. 

Forward-looking Statements 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such forward-looking statements, including the statements by Mr. Wooten, are based on the current beliefs, expectations and assumptions of the management of NICE Ltd. (the Company). In some cases, such forward-looking statements can be identified by terms such as believe, expect, may, will, intend, project, plan, estimate or similar words. Forward-looking statements are subject to a number of risks and uncertainties that could cause the actual results or performance of the Company to differ materially from those described herein, including but not limited to the impact of the global economic environment on the Company’s customer base (particularly financial services firms) potentially impacting our business and financial condition; competition; changes in technology and market requirements; decline in demand for the Company’s products; inability to timely develop and introduce new technologies, products and applications; difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel; loss of market share; an inability to maintain certain marketing and distribution arrangements; and the effect of newly enacted or modified laws, regulation or standards on the Company and our products. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company’s reports filed from time to time with the Securities and Exchange Commission, including the Company’s Annual Report on Form 20-F. The forward-looking statements contained in this press release are made as of the date of this press release, and the Company undertakes no obligation to update or revise them, except as required by law. 

Micro Focus introduces new family of software, delivering unified performance engineering at massive scale 

New capabilities of LoadRunner family deliver a proactive, end-to-end continuous testing approach to help bolster customer satisfaction and business results 

 Micro Focus (LSE: MCRO; NYSE: MFGP) has unveiled the new LoadRunner family, a unified set of enterprise-grade performance engineering solutions spanning developers to performance engineers, incorporating intelligent analytics and supporting extensive integrations with DevOps and application performance monitoring (APM) tools. With the LoadRunner family of solutionsorganisations are equipped to design better performing software from the start as they quickly root out issues and deploy high-performing applications. 

To meet the demands of rapid application delivery, modern software teams need an evolved approach that goes beyond traditional performance testing. Micro Focus supports a proactive, continuous performance engineering discipline that includes four key attributes: expansion of performance testing to new roles, integration into the CI/CD process, endtoend performance monitoring, and continuous improvement. According to the December 2019 (originally published in June 2018) Gartner Report: Adopt a Performance Engineering Approach for DevOps: By 2021, organisations that have embraced a performance engineering approach for application development will outperform the competition that has not, in both customer satisfaction and business results.”  

Raffi Margaliotsenior vice president application delivery managementMicro Focus, said, Building on our legacy in performance testing, the LoadRunner family lets our customers engineer performance early in the lifecycle all the way through the end-user experience. An integral part of the strategy was also streamlining the architecture and improving the user experience to enable greater collaboration and flexibility across our LoadRunner solutions.” 

Amish Prajapati, regional sales director, DevSecOps solutions, Australia and New Zealand, said, “The Micro Focus family of performance engineering solutions is uniquely positioned to support a hybrid performance strategy for all customers. Continuous performance engineering is critical to application success, with the LoadRunner family positioned to provide users an end-to-end experience. Organisations of any size can take advantage of the benefits of the LoadRunner family.” 

Micro Focus LoadRunner family capabilities enable users to: 

  • implement a proactive performance strategy:  Mitigating performance risks requires testing at all stages. LoadRunner solutions match different skill sets and foster greater adoption from developers, dev testers, performance engineers and QA. 
  • seamlessly collaborate, share and reuse:  LoadRunner’s new shared and open architecture breaks down siloes between usersteams and tools. Scripts, scenarios and load generators are easily shared across solutions to maximise reuse, minimise duplication and improve collaboration. 
  • optimise performance with community analysis: centralised approach to test data collection allows teams to connect the dots between developer, CI and end-to-end performance tests. Through data visualisation, teams can view real-time results and manipulate data to make smarter decisions. 
  • scale with broad support: LoadRunner supports more than 50 application protocols and technologies and over 52 scripting technologies, integrating with open source CI/CD tools, and enhancing data visualisation with Grafana and InfluxDB. 
  • adjust licensing based on need: The LoadRunner family is now more affordable and enables teams to share licenses between the products, and rapidly scale up or down based on seasonal or ad hoc demands. 

Vivek Koulengineering manager, performance and reliability, McGraw-Hill, said, “LoadRunner solutions enable our performance engineering pipeline to support our evergrowing product development pipeline.  We have been able to move testing into our CI/CD pipeline so that each code commit can be certified for optimal performanceWe currently ‘shift-left’ by providing self-service performance tests to developers for quick and easy execution without worrying about test infrastructure.” 

LoadRunner extends existing support of APM tools with a new AppDynamics partnership. The correlation of data across these tools generates more granular results, increases cooperation, and centrally archives historical data for trending, automated comparisons and SLA validations across multiple data sets.  

Matt Chotinseniodirector, product and technology strategy, AppDynamics, said, As companies undertake digital transformation projects, our partnership gives them the tools to accelerate their journey with vital real-time and historic insights into application, user, and business performance. Our customers will be able to better test the performance of any application type. 

The Micro Focus LoadRunner family of performance engineering solutions includes LoadRunner ProfessionalLoadRunner EnterpriseLoadRunner Cloud and LoadRunner Developer. LoadRunner Developer is available free of charge and includes up to 50 virtual users. These solutions help teams deliver high-performing apps that surpass customer expectations using end-to-end performance engineering.  

Powering digital transformation  

Micro Focus helps customers address the four core pillars of digital transformation: Enterprise DevOps, Hybrid IT Management, Security, Risk & Governance, and Predictive Analytics. The LoadRunner family of products are a core component of the Enterprise DevOps pillar, which helps organisations design better software faster – bridging existing and the emerging technologies in the race for digital transformation. 

More information 

For more information on the Micro Focus LoadRunner family, visit us on the web 

Please also visit the Micro Focus page for the Gartner, Adopt a Performance Engineering Approach for DevOps, December 2019 Report 

Join Micro Focus on LinkedInand follow @MicroFocusTwitter. 

About Micro Focus 

Micro Focus delivers enterprise software to empower our 40,000 customers worldwide to digitally transform. With a broad portfolio, underpinned by a robust analytics ecosystem, the company enables customers to address the four core pillars of digital transformation: Enterprise DevOps, Hybrid IT Management, Predictive Analytics and Security, Risk & Governance.  By design, these tools bridge the gap between existing and emerging technologies so customers can run and transform at the same time.  

Y Soft brings in industry veterans to spearhead growth

After releasing record fiscal year results, Y Soft Corporation announced that it is adding two industry veterans to help continue its strong global sales growth.

Document and Imaging management industry veteran Barry Löwer has been tapped as the new Chief Sales Officer (CSO). In this position, Löwer will be responsible for planning and coordinating Y Soft’s sales and business development activities across the entire Y Soft product portfolio, as well as helping lead Y Soft’s growth trajectory.

Before joining Y Soft, Löwer spent two years running international customer success and advocacy for Nuance Communications’ Imaging Division, later Kofax, which acquired the division in 2018. In the seven years before Nuance Communications, Löwer overlooked EMEA sales for its Imaging Division. Before that, Löwer spent time at Equitrac Corporation, where he established its presence in the EMEA region and led its revenue-generating activities and expansion.

“I am delighted to be leading Y Soft’s global sales team and am looking forward to working with the team to support and develop Y Soft’s global partner network. There is fantastic potential and opportunity for Y Soft and partners to realise in the digital office solutions market. By bringing together innovative technology and outstanding pre- and post-sales support, Y Soft and partners can deliver significant benefits to customers,” Löwer commented.

Y Soft recently announced that its IOTA Hardware division, which produces card readers, 3D printers, external terminals, and edge devices, had increased its percentage of overall sales to 21 per cent. Due to this growth, Ondřej Župka was hired for the newly created role of Vice President of Manufacturing to lead Y Soft’s growing manufacturing operations and strategy.

Župka brings 18 years of large-scale manufacturing experience with companies such as TE Connectivity, Honeywell, Celestica, and Flextronics. He is tasked with scaling Y Soft manufacturing for future growth by increasing automation, standardising quality management, optimising production planning, and further developing the manufacturing for startups from the Y Soft Ventures portfolio.

“Y Soft has a strong manufacturing business here in the Czech Republic,” Župka stated. “I am very proud and humbled to lead the team that is producing the hardware for YSoft SafeQ, YSoft Labs, and Y Soft Venture’s portfolio companies.”

“I believe that Barry and Ondřej bring the necessary on the ground experience that will help us execute on anticipated growth and to capitalise on the opportunities ahead of us,” said Václav Muchna, CEO and co-founder, Y Soft. “Both positions help us meet the needs of partners and customers and prime us for our growth strategy.”

With the appointment of Barry Löwer into the position of CSO, Lukáš Maňásek will move to the position of Chief of Staff, Global Sales, and will leverage his strong relationships and strong internal knowledge to support Y Soft’s regional sales teams, their partners and customers.

About Y Soft
Y Soft develops intelligent Digital Transformation office solutions for enterprise, SMB and Education that empower employees to be more productive and creative. Our YSoft SafeQ workflow solutions platform enables businesses to manage, optimise and secure their print and digital processes and workflows. Our 3D print solutions are focused in the Education sector where they provide unique ease of use and safety benefits, while utilising YSoft SafeQ software for seamless 3D print management.

Founded in 2000, the company is headquartered in Brno, Czech Republic, with offices in North and Latin America, Europe and Middle East/Africa (EMEA) and the Asia Pacific region (APAC). For more information, please visit www.ysoft.com.

© 2019 Y Soft Corporation, a.s. All rights reserved. Y Soft and YSoft SafeQ are trademarks and/or registered trademarks of Y Soft Corporation in the European Union and/or individual countries. All other trademarks and/or registered trademarks are the property of their respective owners.