Fiji Airways chooses Epicor ERP to support business growth

End-to-end solution offers visibility and control to enable digital transformation

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced that Fiji Airways, Fiji’s National Airline, is implementing Epicor ERP, the global enterprise resource planning (ERP) solution.

Based in Nadi, Fiji Airways is the flagship carrier of Fiji. It serves 21 destinations across 13 countries and territories, with more than 400 flights a week. Its domestic and regional subsidiary, Fiji Link, flies to an additional nine destinations across the Fijian and neighbouring Pacific Islands nations. The Fiji Airways Group transports 64 percent of all visitors who fly to Fiji and employs more than 1300 staff.

Fiji Airways had been using an older ERP system from Epicor and was looking to upgrade to support its digital transformation and growth strategy.

Mr. Andre Viljoen, Managing Director and CEO, Fiji Airways, said, “Fiji Airways is a rapidly growing airline so we need an ERP solution that supports our objectives and can grow with us. We wanted a single technology solution that could increase productivity as well as easily manage all data across the business and that would enable our digital transformation strategy.”

Fiji Airways has experienced significant growth over the last few years. In 2017, it grew the size of its fleet, launched new routes and increased the frequencies of its long-haul flights. In 2018, its focus is on growth as well as improving the overall customer experience. As part of that, Fiji Airways recently launched a travel app so guests can easily manage their flight journeys on the go. The airline also recently joined the oneworld alliance (which includes airlines such as Qantas, American Airlines, British Airways, and Cathay Pacific) as its first ever oneworld connect member, to bring additional benefits to its customers.

Managing new offerings and alliances is complex and requires a robust, modern ERP backbone. Following an extensive review and selection process Fiji Airways identified Epicor ERP as the ideal system to meet present and future needs.

Mr. Viljoen stated, “Implementing the new Epicor ERP system is integral to realising our digital transformation strategy. Our aim is to go paperless, so that means we need a platform that will automate business processes and workflows, streamline transactions and reporting, and manage spend to maintain compliance. The Epicor ERP system will provide a single source of truth which will help to increase efficiency and improve productivity, while reducing manual workflows and eliminating errors.

Greg O’Loan, regional vice president, Epicor Software, said, “We are delighted to extend our relationship with Fiji Airways. Embracing the latest in technology, Epicor ERP provides a real-time, accurate view of the business operations and also provides the flexibility needed as Fiji Airways evolves and grows.”

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Epicor announces latest version of Epicor ERP to expand omnichannel commerce strategy for manufacturers and dealers

Key enhancements includes launch of Epicor Dealer Network Portal and the availability of the Epicor Kinetic Design Framework

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced Epicor Dealer Network Portal as part of its upcoming release of Epicor ERP 10.2.300.

In an increasingly digital world, dealers face the same rising customer expectations as retailers, driven by technology innovations and modern eCommerce. Sales and service dealers are under new pressure to meet higher customer expectations for easy self-service, personalised offers, rapid and convenient delivery, high quality, and transparency throughout the buying process.

The manufacturer-dealer business model offers significant opportunity for manufacturers to deliver products, services, and support that meets customers’ exact needs and specifications while expanding their market reach. Epicor Dealer Network Portal is specifically designed for manufacturers who sell or service their products through dealers, to more easily quote orders, manage sales, track inventories, manage warranties and recalls, and provides dealer self-service to their account history all from their ERP system. The solution enables customers to create a single, online website to automate and streamline their dealer activity.

“According to Forrester, direct-to-consumer (D2C) commerce is not a new approach to retail, but there is renewed interest for it among branded manufacturers (1),” explained Scott Hays, senior vice president, product marketing, Epicor. “Epicor can help manufacturers transform the dealer experience through a modern eCommerce interface that dramatically elevates their brands to accelerate business growth. Dealer Network Portal works seamlessly with Epicor ERP and eliminates the cost of manual interactions and duplicate data entry, reducing errors, and overall operational costs.”

Announcing the latest version of Epicor ERP

The latest version of Epicor ERP (10.2.300) is designed to help manufacturers differentiate their brand to stand out by being the first one that utilises the Epicor Kinetic Design Framework, announced at Epicor Insights earlier this year. The Epicor Kinetic Design Framework is a design-focused, strategic initiative to improve the customer’s experience with our software applications. With the introduction of the enhanced Home Page developed in the Kinetic framework customers can create a personal layout and then switch it with another published layout or move from tab to tab for additional views, which support faster, more informed decisions through much greater visibility into their business at just a glance.

Additionally, to help customers take advantage of the new features, Epicor University is now offering a cloud hosting option for ERP application help, as well as education courses with help search being powered by Microsoft Azure. These are designed to help remove the burden from customers’ IT staff to maintain their own help or education environments. Contextual video help will also be available for several new functions of Epicor ERP, such as AP invoice entry, job entry, job tracker, purchase order entry, and customer maintenance.

Epicor ERP 10.2.300 is scheduled to be released and generally available on October 18. For more information, please visit the Epicor ERP homepage.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

# # #

Epicor and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Forward-Looking Statements

Management of Epicor Software Corporation believes certain statements in this news release may constitute forward-looking statements including statements regarding the latest product release, release dates, expected future functionality and benefits therefrom, and other statements that are not historical fact. These forward-looking statements are based on currently available competitive, product and economic data together with management’s views and assumptions regarding future events and business performance as of the time the statements are made and are subject to risks and uncertainties. Actual results may differ materially from those expressed or implied in the forward-looking statements. As a result of these factors the business or prospects expected by Epicor as part of this announcement may not occur. Epicor undertakes no obligation to revise or update publicly any forward-looking statements except as required by applicable law.

Reference:

(1) Forrester Research, Inc., “Q&A: What Branded Manufacturers Need To Know About Digital Commerce Strategies,” by Michelle Beeson (March 26, 2018)

Epicor unveils product vision for the future of business with ERP as the new backbone for digital transformation and growth

Epicor delivers the muscle to move industry forward with intelligent business platform primed for global customers to embrace cloud, IoT, mobility, predictive analytics, and more

Poised to transform the future of enterprise resource planning (ERP) for manufacturers, distributors, and retailers, Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, unveiled its product vision for the next-generation of user interface (UI) technology and design and industry cloud platforms that will drive Epicor solutions enabling customers and partners to embrace cloud, Internet of Things (IoT), mobility, predictive analytics, and other emerging technologies.

“Analysts have said that by 2020 nearly 80 percent of CTOs in leading organisations will facilitate the identification of emerging technologies to accomplish digital transformation,” said Himanshu Palsule, chief product and technology officer at Epicor Software. “Our product strategy embraces the unique strengths of Epicor industry-specific platforms, underpinned by a modern service fabric and topped with cross-platform applications that achieve digital transformation and raise the bar for automation, analytics, and customer experience.”

The pillars of the Epicor product vision start with the aim to deliver leading global industry-focused ERP in the cloud through supporting customer-centric best-in-class cloud solutions fit for industry; expanding the global ERP footprint; providing global customers with easy-to-deploy solutions for evolving compliance and legislative needs; leveraging an ecosystem of solutions for vertical extensibility; and, enabling use of a delightful and consistent user interface model—all deployed across a global Microsoft® Azure® public cloud infrastructure. [See news release: Epicor to Accelerate Cloud ERP Adoption and Bring the Intelligent Cloud to Manufacturers and Distributors via Microsoft Azure]

Connected Factory and Warehouse of the Future are within reach

Innovative ERP solutions, combined with Industry 4.0 developments, are already helping to automate production lines, streamline supply chains, and provide the intelligent data manufacturers and distributors need to react quickly to changing consumer demands.

Gartner calls the entwining of people, devices, content, and services the intelligent digital mesh. It’s enabled by digital models, business platforms, and a rich, intelligent set of services to support digital business. (1)

“This shift in business models is transforming how people think about the technologies they have today—systems of record are now systems of engagement, intelligence, and decisions,” Palsule continued. “We unveil a true platform for innovation that delivers common shared services that power everything—with layers, design, and externalisation of cloud—through a collection of industry experience and reusable services that our partners and customers can build on.”

Introducing Epicor Kinetic Design common cross-platform UX framework

Unveiled to more than 3,000 customers attending the Epicor global user conference Insights 2018, Epicor Kinetic Design is a three-pronged common cross-platform user experience (UX) framework comprised of Epicor Kinetic Design, Epicor Kinetic Framework, and Epicor Kinetic applications.

Epicor Kinetic Design is a set of new user experience guidelines and patterns for building applications for Epicor solutions. Delivering unified colors, typography and icons, user interface (UI) elements, and page layouts, Epicor Kinetic Design empowers partners to deliver value-added solutions consistent with Epicor usability best practices and interaction guidelines to enhance customer experience.

Epicor Kinetic Framework embodies Epicor Kinetic Design principles and lives as a website accessible by approved Epicor partners and customers. They have access to sample code and tutorials, a UI component code library, API documentation, and actual code, all with web native and responsive design—working seamlessly on desktop, tablet, or mobile.

Epicor Kinetic application is any application that is coded to Kinetic Design standards. Customers can catch live demonstrations of how to build basic Kinetic applications that integrate with APIs for the Epicor ERP and Epicor Prophet 21® enterprise resource planning (ERP) suites and also explore the transformative value of connected, emerging technologies in the Experience Zone at Insights 2018.

More information and news from Insights 2018 is available at the Epicor Newsroom. Readers can also follow and engage with the Epicor Twitter community at @Epicor and @Epicor_Insights using #insights18.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor, Prophet 21, and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Microsoft and Azure are trademarks or registered trademarks of Microsoft Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Reference:

(1) Gartner, Inc., “Gartner Top 10 Strategic Technology Trends for 2018,” by Kasey Panetta (Oct. 3, 2017)

Epicor appoints Colleen Langevin as Chief Marketing Officer

New executive appointment completes strong global leadership team led by Epicor CEO Steve Murphy

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced the appointment of transformational technology marketing leader Colleen Langevin as the Chief Marketing Officer reporting directly to Epicor CEO Steve Murphy.

“We are thrilled to have a marketing executive of Colleen’s caliber join the leadership team,” said Murphy. “Colleen brings extensive marketing leadership experience coupled with a customer and growth-oriented mindset, and a recognized track record of raising brand profiles.”

As CMO, Langevin is responsible for global marketing strategy and the global marketing organization at Epicor, including corporate marketing, field marketing, and teleprospecting. She brings over 20 years of proven executive experience cultivating customer-driven marketing, building global brands, and launching into new lines of business and markets to drive impactful revenue growth.

“I’m thrilled to join Epicor at such a pivotal time for the company, our customers and our industry,” said Langevin. “From artificial intelligence (AI), big data and blockchain, to Industry 4.0 and the Internet of Things (IoT)—business leaders are striving to identify the digital transformations they can make that will have the biggest impact on enhancing employee and customer experiences and drive growth. And Epicor is leading the way for its customers to leverage the advantages innovative technologies bring.”

Prior to joining Epicor, Langevin was the CMO for CLEAResult, the market leader in designing and implementing technology-enabled demand side management programs for utilities. While at CLEAResult, Langevin led the development and execution of the go-to-market strategy and the marketing organization that drove significant revenue growth for the company. She has also previously held executive leadership positions with Dell and also Iron Mountain, where as senior vice president of marketing her leadership of market strategy, product marketing and branding as well as the field marketing teams resulted in growing the business into a global market leader with over $3B in revenue. Langevin holds an MBA from Babson College and a Bachelor of Arts from Purdue University.

The appointment of Langevin as CMO completes the growth-oriented leadership team led by Murphy, which also includes:

“The talented global management team assembled at Epicor will accelerate the execution of our strategy to drive a culture of growth, investment and customer-centricity—while raising the bar on innovation and transformation,” Murphy said. “I’m excited about the team and what we can accomplish together—bringing experience in cloud solutions and coming from industry leaders and high-growth companies. With cloud as our fastest growing deployment segment, we are poised to continue to increase speed, efficiency and scale delivering technology solutions that in turn enable our customers to achieve the kind of transformation that fuels growth.”

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 45 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

# # #

Epicor and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Epicor partners with Implemento in Australia as part of regional expansion plans

Partnership will support mid-market customers to achieve their growth ambitions

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth announced it has signed a new partnership agreement with Implemento in Australia.

As part of the agreement Implemento will resell the global enterprise resource planning (ERP) solution Epicor ERP, and will manage implementations, supporting customers to achieve their growth ambitions.

Implemento is based in South Australia, servicing the aerospace and defence industries across the state. Targeting midmarket manufacturing enterprises, Implemento will resell customised and optimised Epicor ERP solutions, to help its customers in the defence industry supply chain to achieve a strong return on their investment.

“The Australian government recently announced its new defence export strategy which aims to rapidly grow the country’s defence export industry. It’s great to see an increased focus from the government on strengthening the Australian defence manufacturing industry. We look forward to partnering with Implemento to provide ERP solutions to assist companies in this sector to grow further through the use of technology.” said Greg O’Loan, regional vice president, ANZ for Epicor Software

This new partnership with Implemento reflects Epicor’s commitment to growing its presence in the region and follows the company’s recent partnership with Datec—a specialist in financials and supply chains, which works with governments and large enterprises—to help it expand to the Pacific Islands of Fiji and Vanuatu.“The South Australian defence industry is set to boom in the coming years, particularly in light of the recent announcement by the government. Midmarket manufacturers in the defence industry supply chain will have to invest in agile technology in order to meet this future demand. Reliability and compliance are absolutely essential, and Epicor helps customers in this industry manage those processes more effectively by delivering a single source of truth, and one platform to manage all operating information. We’re excited to partner with Epicor to offer our customers an ERP solution that will help them take advantage of growth opportunities while minimising risk,” said James Black, director for Implemento.

“We are excited to gain a new partner in the region, particularly within the growing defence sector. Developing a strong partner ecosystem with strengths in different areas is core to our strategic approach and we believe Implemento will bring significant opportunities to the table, as well as help us grow into the future,” said O’Loan.

“This new partnership reflects our ambition to become the ERP provider of choice in the region and we’re excited to work with such a strong partner to help them drive their customers’ growth. We’re keen to continue to recruit the right partners with specific industry experience that can bring specialisation in manufacturing, aged care, distribution, and services. They must be customer centric, local and passionate about how technology can help to drive the growth of our customers– Implemento meets these criteria perfectly,” concluded O’Loan.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed to fit the precise needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions dramatically improve performance and profitability while easing complexity so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

# # #

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Epicor launches newest version of Epicor ERP to support global growth, innovation, and competitive advantage

New release features powerful new capabilities for winning execution on the factory floor and beyond

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced the latest version of Epicor ERP, the global enterprise resource planning solution in use today by thousands of companies in 150 countries worldwide.

The latest release includes powerful new functionality to enable manufacturers to grow, innovate, and compete in today’s ever-changing global landscape. Marquee capabilities include mobile Field Service Automation (FSA) and Customer Relationship Management (CRM), as well as new business intelligence and visual analytics capabilities delivered via Epicor Data Discovery. A completely redesigned home page, Active Home Page, Smart Inventory Planning and Optimisation, and new country and industry-specific functionality are also key features of the new version.

“Businesses that adopt the latest technologies in cloud, analytics, and employee experience will be fit to grow and respond to the new digital challenges of tomorrow while achieving a competitive advantage right now,” said Scott Hays, senior vice president, product marketing, Epicor. “In this, our third major release in the past 13 months, Epicor continues to deliver cloud-enabled, industry-specific functionality, globalisation and localisation, mobility, and action-oriented analytics, with continued improvements in customer experience, ease-of-use, and performance.”

Role-based insights for better, faster execution

According to a recent Gartner report, “In 2018, data and analytics can’t be ignored—analytics will drive major innovation and disrupt established business models in the coming years.” (1) Epicor ERP equips personnel with critical insights at a glance for better, faster analysis and execution. Active Home Page provides dashboard views of role-based analytics with quick access to role-based functionality. This is made possible through Epicor Data Discovery (EDD), which supports rich on-demand data exploration to surface real-time operational and business performance insights to guide decision making. EDD encapsulates complex data sets into easy-to-understand graphs and charts to allow users to quickly gauge performance, understand trends and opportunities, drill down into data sets, and test out “what if” scenarios.

New mobile FSA and CRM

New mobile FSA and CRM functionality empowers sales and service personnel in the field with the added convenience of mobile access. Available in a cloud or on-premises delivery model, Epicor FSA features integrated mapping to support optimised scheduling and dispatch, and robust workflows to automate processes for asset management, contract, warranty and Service Level Agreement (SLAs), and management of service inventory.

Smart inventory planning and optimisation

Optimal inventory strategies are essential to drive profitability and growth. With Epicor Smart Inventory Planning and Optimisation—an integrated set of cloud-based capabilities for demand planning, inventory optimisation, and supply chain analytics—businesses can drive best-practice sales and inventory operations planning (SIOP) and monitor myriad factors to prescribe inventory policies and service levels that yield the lowest total cost.

Capabilities to fit specific business needs—around the world and on the shop floor

New country- and industry-specific functionality provides support for the job at hand, whether it’s tax processing in Penang or casting and coating in Kansas City. Functionality localised for specific geographic regions supports global business compliance and reporting, tax and payment processing, and international trade requirements, including legal numbering, and non-recoverable taxes.

Epicor customers using the Epicor Mattec MES solution will also benefit from improvements in MES-ERP integration to more easily account for various parameters and dependencies related to jobs, scheduling, operators, and/or machines.

Upgrading with ease

Committed to providing positive experiences for its customers, Epicor has focused on “ease of everything” from deployment and education through support, upgrades, and maintenance, resulting in greater profitability, productivity, and growth. New enhancements make it easier than ever for manufacturers to upgrade to the latest version of Epicor ERP to leverage new features and functionality to support growth and competitive advantage.

The latest version of Epicor ERP is now generally available worldwide, however, some functionality such as FSA and Mobile CRM, while available in the United States, is not available in all regions, and is expected to become generally available globally in 2018.

“Upgrading Epicor ERP is now easier than ever before, which allows us to go through the upgrade process with minimal business disruption,” said Martine Kennedy, IT project manager with Windsor Mold Group. The company has leveraged Epicor ERP since 2010 to support operational excellence. The Windsor, Ontario-based company’s automotive components division was named a Supplier of the Year by General Motors in 2016.

For more information visit www.epicor.com/newsroom

About Epicor ERP

An ideal fit for discrete and mixed mode manufacturing, and guided by the needs of today’s users, Epicor ERP is a global enterprise resource planning solution that delivers the choice, flexibility, and agility to drive growth and opportunity throughout your business while easing complexity. A single, end-to-end software solution for business, Epicor ERP is available in the cloud, hosted, or on premises. Epicor ERP offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer responsiveness across the enterprise—all top priorities for achieving continued growth and profitability. Visit the Epicor ERP solution hub to learn more.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

# # #

Forward-Looking Statements

Some of the information in this news release constitutes forward looking information, including with respect to future product strategies and releases as well as the expected benefits of such functionality. While these forward-looking statements represent our current intentions and judgment, these statements are based on assumptions that are subject to a wide range of risks and our actual results could differ materially. Epicor undertakes no obligation to revise or update publicly any forward-looking statements.

Epicor and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Reference:

(1) Source: Gartner, Inc., “2018 Planning Guide Overview: Thriving in an Era of Change,” Sept. 29, 2017 by Paul DeBeasi and Kyle Hilgendorf

Epicor launches newest version of Epicor ERP to support global growth, innovation, and competitive advantage

New release features powerful new capabilities for winning execution on the factory floor and beyond

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, introduced the latest version of Epicor ERP, the global enterprise resource planning solution in use today by thousands of companies in 150 countries worldwide.

The latest release includes powerful new functionality to enable manufacturers to grow, innovate, and compete in today’s ever-changing global landscape. Marquee capabilities include mobile Field Service Automation (FSA) and Customer Relationship Management (CRM), as well as new business intelligence and visual analytics capabilities delivered via Epicor Data Discovery. A completely redesigned home page, Active Home Page, Smart Inventory Planning and Optimisation, and new country and industry-specific functionality are also key features of the new version.

“Businesses that adopt the latest technologies in cloud, analytics, and employee experience will be fit to grow and respond to the new digital challenges of tomorrow while achieving a competitive advantage right now,” said Scott Hays, senior vice president, product marketing, Epicor. “In this, our third major release in the past 13 months, Epicor continues to deliver cloud-enabled, industry-specific functionality, globalisation and localisation, mobility, and action-oriented analytics, with continued improvements in customer experience, ease-of-use, and performance.”

Role-based insights for better, faster execution

According to a recent Gartner report, “In 2018, data and analytics can’t be ignored—analytics will drive major innovation and disrupt established business models in the coming years.” (1) Epicor ERP equips personnel with critical insights at a glance for better, faster analysis and execution. Active Home Page provides dashboard views of role-based analytics with quick access to role-based functionality. This is made possible through Epicor Data Discovery (EDD), which supports rich on-demand data exploration to surface real-time operational and business performance insights to guide decision making. EDD encapsulates complex data sets into easy-to-understand graphs and charts to allow users to quickly gauge performance, understand trends and opportunities, drill down into data sets, and test out “what if” scenarios.

New mobile FSA and CRM

New mobile FSA and CRM functionality empowers sales and service personnel in the field with the added convenience of mobile access. Available in a cloud or on-premises delivery model, Epicor FSA features integrated mapping to support optimised scheduling and dispatch, and robust workflows to automate processes for asset management, contract, warranty and Service Level Agreement (SLAs), and management of service inventory.

Smart inventory planning and optimisation

Optimal inventory strategies are essential to drive profitability and growth. With Epicor Smart Inventory Planning and Optimisation—an integrated set of cloud-based capabilities for demand planning, inventory optimisation, and supply chain analytics—businesses can drive best-practice sales and inventory operations planning (SIOP) and monitor myriad factors to prescribe inventory policies and service levels that yield the lowest total cost.

Capabilities to fit specific business needs—around the world and on the shop floor

New country- and industry-specific functionality provides support for the job at hand, whether it’s tax processing in Penang or casting and coating in Kansas City. Functionality localised for specific geographic regions supports global business compliance and reporting, tax and payment processing, and international trade requirements, including legal numbering, and non-recoverable taxes.

Epicor customers using the Epicor Mattec MES solution will also benefit from improvements in MES-ERP integration to more easily account for various parameters and dependencies related to jobs, scheduling, operators, and/or machines.

Upgrading with ease

Committed to providing positive experiences for its customers, Epicor has focused on “ease of everything” from deployment and education through support, upgrades, and maintenance, resulting in greater profitability, productivity, and growth. New enhancements make it easier than ever for manufacturers to upgrade to the latest version of Epicor ERP to leverage new features and functionality to support growth and competitive advantage.

The latest version of Epicor ERP is now generally available worldwide, however, some functionality such as FSA and Mobile CRM, while available in the United States, is not available in all regions, and is expected to become generally available globally in 2018.

“Upgrading Epicor ERP is now easier than ever before, which allows us to go through the upgrade process with minimal business disruption,” said Martine Kennedy, IT project manager with Windsor Mold Group. The company has leveraged Epicor ERP since 2010 to support operational excellence. The Windsor, Ontario-based company’s automotive components division was named a Supplier of the Year by General Motors in 2016.

For more information visit www.epicor.com/newsroom

About Epicor ERP

An ideal fit for discrete and mixed mode manufacturing, and guided by the needs of today’s users, Epicor ERP is a global enterprise resource planning solution that delivers the choice, flexibility, and agility to drive growth and opportunity throughout your business while easing complexity. A single, end-to-end software solution for business, Epicor ERP is available in the cloud, hosted, or on premises. Epicor ERP offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer responsiveness across the enterprise—all top priorities for achieving continued growth and profitability. Visit the Epicor ERP solution hub to learn more.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

# # #

Forward-Looking Statements

Some of the information in this news release constitutes forward looking information, including with respect to future product strategies and releases as well as the expected benefits of such functionality. While these forward-looking statements represent our current intentions and judgment, these statements are based on assumptions that are subject to a wide range of risks and our actual results could differ materially. Epicor undertakes no obligation to revise or update publicly any forward-looking statements.

Epicor and the Epicor logo are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Reference:

(1) Gartner, Inc., “2018 Planning Guide Overview: Thriving in an Era of Change,” Sept. 29, 2017 by Paul DeBeasi and Kyle Hilgendorf

Epicor partners with New Zealand technology solutions integrator, Inetora Ltd

Partnership reflects a commitment by Epicor to grow its presence in New Zealand

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced a new partnership in New Zealand with Inetora Limited. The partnership reflects a commitment by Epicor to grow its presence in New Zealand, with Inetora becoming part of a select group of Epicor value-added resellers and authorised consultants delivering integrated end-to-end enterprise solutions.

Inetora operates throughout New Zealand as a partnership of business professionals. Passion for business performance has lead Inetora to focus on the systems and software that are pivotal to business success. Inetora offers implementation, optimisation, and business mentoring services for the global enterprise resource planning solution Epicor ERP.

“Epicor is expanding across Australia, New Zealand, and the Pacific Islands. Our partnership with Inetora is integral to this expansion strategy and reflects our ambition to become the ERP provider of choice in the region. Inetora was chosen due to its reputation for a high level of support and service provided to businesses in New Zealand and for its commitment to being an industry leader. We’re excited to work with such strong regional partners to help their customers drive growth, especially when these partners share the same dynamic growth objectives as Epicor.” said Greg O’Loan, regional vice president, ANZ for Epicor Software.

Xenophon Zambas, director, Inetora Ltd, said, “The New Zealand marketplace is experiencing strong demand for ERP solutions, so Inetora is building a practice specifically around delivering Epicor solutions. We’re focused on the manufacturing industry, specifically, connecting the boardroom to the shop floor more effectively. With extended support from Epicor we are able to build further on our commitment to provide excellent service to our customers.”

The partnership with Inetora is one of a handful of new partnerships and follows a renewed agreement with existing partner, Datec, which covers the Pacific Islands of Fiji and Vanuatu. Datec specialises in financials and supply chains, working with governments and large enterprises.

About Inetora Ltd.

Inetora is composed of business professionals with many years of real business experience. Our passion for business performance leads us to focus on the systems and software that are pivotal to business success. We provide Epicor ERP implementation services and consulting for business improvement projects. Our customers are found in many sectors of manufacturing and distribution in New Zealand, from discreet project based manufacturing, to electronics, packaging, process manufacturing and general engineering. Our aim is to be a valued resource for you now and in the future on your path of continued improvement and growth. Inetora and the Inetora logo are trademarks of Inetora Ltd. Registered in New Zealand.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud, hosted, or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Total Economic Impact study reveals Epicor ERP customers can achieve 264% ROI

Independent research firm study highlights total economic benefits of over $9 million from the implementation of Epicor ERP

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced the availability of a new Total Economic Impact™ (TEI) study that examines the potential return on investment (ROI) companies can achieve with the Epicor enterprise resource planning (ERP) suite. The August 2017 commissioned study conducted by Forrester Consulting on behalf of Epicor is titled, “The Total Economic Impact™ of Epicor ERP: Driving Efficiency, Customer Responsiveness, And Cost Savings Through Epicor ERP.”

The study is based on detailed interviews conducted with a number of Epicor customers. Their combined attributes and experiences form a composite organisation from which Forrester developed a framework to measure the potential financial impact and investment return of Epicor ERP to an organisation.

Based on the analysis, Epicor ERP enabled the composite organisation to achieve risk-adjusted inventory savings of $4.4 million, with a risk-adjusted ROI of 264% and a payback period of 13 months, in addition to over $3.4 million in enterprise efficiency savings bringing the total economic benefit to more than $9 million. Furthermore, with Epicor ERP the composite organisation achieved significant business benefits and productivity improvements across its supply chain, production management, planning and scheduling, sales, finance and IT functions such as:

  • Increased versatility with deployment options such as the Epicor Cloud ERP offering
  • Productivity gains and cost savings from improved manufacturing processes and increased visibility
  • Increased sales from improved customer collaboration and customer relationship management
  • IT cost savings from consolidation and replacement of legacy systems
  • Faster access to data and improved real-time visibility that enables better decision making
  • Increased competitiveness with quicker turnaround of customer quotes and improved pricing accuracy enabled by cost transparency
  • Access to deep expertise in manufacturing best practices
  • Increased agility for growth with multicompany operational efficiency with multibook capabilities

“With Epicor ERP, our customers are improving productivity, increasing efficiency, and improving performance, all of which leads to a better experience for their partners and customers and positions them for business growth.” – Celia Fleischaker, Chief Marketing Officer, Epicor Software

“This Forrester TEI study substantiates the significant value that Epicor ERP delivers to our customers,” said Celia Fleischaker, chief marketing officer, Epicor. “The returns and benefits are even more compelling when you consider the rapid return on investment and low total cost of ownership. With Epicor ERP, our customers are improving productivity, increasing efficiency, and improving performance, all of which leads to a better experience for their partners and customers and positions them for business growth.”

Epicor ERP is a global enterprise resource planning solution that delivers the choice, flexibility and agility to drive growth and opportunity throughout your business without the complexity of legacy platforms. Epicor ERP offers a modular approach with robust capabilities focused on reducing costs, streamlining processes, and improving customer responsiveness across the enterprise—all top priorities toward achieving continued growth and profitability.

Download the full study to learn more about how Epicor ERP delivers this compelling ROI and the information businesses need to make smarter decisions and grow faster.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor, the Epicor logo and Epicor ERP are trademarks or registered trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.

Epicor Software Corporation announces CEO succession

Joe Cowan to retire, board appoints industry veteran Stephen Murphy as new CEO

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, announced President and Chief Executive Officer (CEO) Joe Cowan is set to retire at the end of October 2017, stepping down from the leadership role and his position on the Epicor board of directors. The board of directors has appointed Stephen Murphy, former president of OpenText, to the role of CEO.

“Over the past four years, we have built a strong executive management team with a mix of proven industry leaders from inside and outside of the organisation,” said Cowan. “I’m proud of our accomplishments enhancing the customer experience, delivering high quality solutions that empower our customers around the world to grow business, and the many milestones achieved on our cloud transformation journey. I am confident that the board, the team and Stephen will continue to drive Epicor to new heights.”

“On behalf of the board of directors, I would like to thank Joe for his four years of distinguished service to Epicor and support in this transition,” said Herald Chen, Chairman of the Epicor board of directors and Head of the Technology investment team at KKR. “As we look toward the next phase of growth for the company, we are pleased to have Stephen join the Epicor team. He brings a strong customer-centric orientation, a growth mindset, and a proven track record of leadership.”

Commenting on his appointment, Murphy said, “I am extremely excited to join the Epicor team and have the opportunity to lead this incredible company. Epicor is poised for greatness—with a strong global team of more than 3,700 employees all focused on the customer experience and delivering innovative products, services and support that enable businesses to grow with ease. Together, we have an amazing opportunity ahead to build on our customer-centric culture of growth and take the company to the next level of success.”

Before joining Epicor, Murphy served as president of OpenText, a $2B global leader in enterprise information management with 12,000 employees worldwide, where he was responsible for all customer-facing activities including sales, marketing, partners and alliances, global technical services, customer support, professional services, sales operations and cloud services. During his time at OpenText, he delivered outstanding operational performance and was instrumental in the completion and integration of four major acquisitions. His career spans more than 20 years in the technology sector including sales and operations leadership positions at Oracle, Sun Microsystems, and Manugistics, as well as manufacturing and distribution experience leading global logistics and supply chain strategy and major enterprise resource planning (ERP) implementations with Accenture and Procter & Gamble. Murphy holds an MBA from Harvard Business School and a Bachelor of Science in Mechanical Engineering from University of California, Davis.

About Epicor Software Corporation

Epicor Software Corporation drives business growth. We provide flexible, industry-specific software designed around the needs of our manufacturing, distribution, retail, and service industry customers. More than 40 years of experience with our customers’ unique business processes and operational requirements are built into every solution―in the cloud, hosted, or on premises. With this deep understanding of your industry, Epicor solutions manage complexity, increase efficiency, and free up resources so you can focus on growth. For more information, connect with Epicor or visit www.epicor.com.

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Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.