UXC Keystone launches KeySite to transform service management in organisations

UXC Keystone LogoFebruary 29, 2016 – UXC Keystone has launched KeySite, a new portal designed to transform service management in organisations.

KeySite is a self-service platform, based on ServiceNow, that lets employees solve their own IT queries rather than having to contact the service desk. It offers a modern web experience that reflects consumer-focused apps. With simple language, vibrant use of colour, and a clean layout, users can quickly see and access the information that is relevant to them making service management efficient, fast, and structured, and freeing up the IT team to add strategic value.

Neil McKinnon, CEO, UXC Keystone, said, “Too many businesses implement self-service applications that don’t deliver value because staff won’t use them. Employees expect the same experience from enterprise apps as they get from consumer apps at home. They want an intuitive, attractive layout that makes it simple for them to get the information they need, fast.

“A ServiceNow implementation, for example, should let a company’s IT team spend more time delivering innovative business solutions and less time looking after infrastructure. It automates the service management process, increasing efficiency and lowering costs, by giving organisations full visibility into processes and infrastructure through a single system of record for IT.

“Businesses can’t realise these benefits without creating an interface that makes employees want to use the system. Therefore, organisations need to modify their enterprise apps to deliver the experience that end users are demanding. KeySite delivers this user experience, letting companies achieve the full potential of their ServiceNow implementations.”

KeySite makes core ServiceNow features easily accessible, such as service catalogue, knowledge base, incident reporting, and status checking. Its responsive design means it adjusts to whether the user is using a smartphone, tablet, or desktop computer, making it perfect for a mobile workforce.

Neil McKinnon said, “KeySite reflects best practices and is delivered as a ready-to-go, fully-functional portal that is tailored to the customer’s business, including branding. Usually, one-off customisations come at a significant cost. With KeySite, UXC Keystone delivers a tested, robust platform that is pre-configured to reduce upfront costs.

“Organisations looking to rapidly drive end user adoption should consider KeySite. For example, one of UXC Keystone’s early adopters of the solution increased end user adoption from 12 per cent of their customer base to 59 per cent within 60 days of implementation.”


About UXC Keystone
Our purpose is to provide cost-effective solutions to organisations seeking extraordinary outcomes in service management. We bring a team of highly experienced consultants and a set of processes and templates that represent best practice and enable rapid deployment.

UXC Keystone becomes first ServiceNow Master Solutions Partner in Asia Pacific

UXC Keystone LogoApril 20, 2015UXC Keystone, an enterprise service management solutions provider, has become the first ServiceNow partner in the Asia Pacific region to achieve Master Solutions Partner status. This is the highest level in the ServiceNow Solutions Partner Program.

UXC Keystone earned the Master Solutions Partner level because of its continued investment in staff training and certification. Additionally, UXC Keystone consistently delivers quality implementations, as evidenced by the ServiceNow independent measurement of UXC Keystone’s high customer satisfaction levels.

“Having a Master partner in APJ is a significant milestone in region. This achievement acknowledges the reciprocal investment and ongoing commitment between ServiceNow and it’s partners. The future success of all partners is based on their ability to widen the ServiceNow footprint across all areas of the business,” said Charles Woodall, head of Service Providers and Integrators in Asia Pacific and Japan, ServiceNow.

Dion Williams, CEO, UXC Keystone, said, “This new partner level is the result of UXC Keystone having been a focused partner of ServiceNow since 2007. The business is built around the ServiceNow technology, so this important milestone acknowledges UXC Keystone’s depth of capability and commitment to ServiceNow in the local market. UXC Keystone is one of very few organisations globally to have achieved Master Solutions Partner status with ServiceNow.”

As the breadth of the ServiceNow solution portfolio and partner ecosystem grows, it is critical that we maintain the highest level of technical and sales accreditation. This lets UXC Keystone provide customers with the confidence that they are working with a partner that has the most trusted relationship with ServiceNow.

As UXC Keystone continues to work with ServiceNow, the organisation will focus on developing custom applications on the ServiceNow platform and on helping customers to leverage the new functionality of the latest release of ServiceNow.


About UXC Keystone
UXC Keystone has been entrusted by more than 140 organisations to support and guide them on their Service Management journey. Offering a variety of services in business analysis, functional design, process improvement, technical configuration, system architecture, training and support, UXC Keystone’s customers include Australia Post, News Ltd, Commonwealth Bank of Australia and the University of Western Sydney.

UXC acquires Keystone Management Solutions

UXC LogoNovember 29, 2013UXC Limited today announced the acquisition of Keystone Management Solutions (Keystone), Australasia’s largest reseller and services provider for ServiceNow.  

ServiceNow is the leading global provider of cloud-based solutions that automate enterprise IT operations.  The innovation that comes from the ServiceNow platform supports the ability to reach well beyond IT operations into the enterprise with a focus on transforming the organisation by automating and standardising business processes.  

With a growth rate of 70% per annum, ServiceNow is amongst the fastest growing cloud-based organisations globally. Established in 2005, ServiceNow currently has a market capitalisation of $7.6 billion. ServiceNow was named in the Wall Street Journal “Next Big Thing” list for two consecutive years, and counts a high proportion of Fortune 500 companies as customers.

UXC announced its partnership with ServiceNow in August 2013 as part of the strategic direction to drive market leading positions in new growth initiatives, thereby increasing relevance to customers and increasing participation in high growth sectors of the IT market. The decision to have Keystone join UXC significantly enhances UXC’s end-to-end enterprise service management value proposition, quickly expands UXC’s cloud-based solutions capabilities and increases the company’s subscription-based annuity revenue.

Keystone was founded in 2007 and was instrumental to ServiceNow being established in the Australasian marketplace. It has since grown to become the largest and leading ServiceNow Partner in the Asia Pacific region with over 130 successful ServiceNow implementations.

As a result of the Keystone acquisition, UXC will benefit from relationships with more than 120 ServiceNow enterprise, government and education sector customers including the Queensland Government, RACV, Uniting Care Queensland, the University of Western Australia and many others.

Keystone CEO Dion Williams will report to UXC Managing Director Cris Nicolli.  The business will be branded UXC Keystone, and will become the core component of the UXC cloud strategy within the Applications division.  Dion, together with fellow Directors Paul Heath and Neil McKinnon will stay with the company and continue to build on the outstanding growth and customer support achieved to date.

Mr Dion Williams stated “This is a great opportunity for our staff and customers to leverage the capabilities and market reach of UXC to advance the growth of the partnership with ServiceNow. We see the track record of UXC in the service management market as very complimentary and together we can develop greater outcomes for our clients.”

Mr Jimmy Fitzgerald, Vice President APJ, ServiceNow  stated, “As more and more enterprise customers choose ServiceNow to transform IT by automating and managing IT service relationships across the enterprise, we are looking for partners that offer capabilities in support of such transformational programs, ensuring that our customers can realise their intended benefits. The combined capability and UXC’s experience in ITSM solutions, IT strategy, consulting and managed services together with the strength and experience of Keystone places it in a unique market position to lead such transformations.”

Mr Cris Nicolli, UXC Managing Director said, “The acquisition of Keystone and the partnership with ServiceNow is very much part of the UXC strategic direction and is an exciting key growth opportunity for UXC. By providing innovative and industry leading solutions that deliver significant benefit to our Enterprise and Government customers, it will create stronger customer engagement and put UXC at the forefront of delivering value beyond IT. This will further enhance the already strong reputation and leadership within the IT Service Management market.”

“At UXC we are seeking to find new growth opportunities while continuing to build deep capabilities and deliver outstanding customer centric solutions that can drive earnings growth. We see the high growth cloud-based IT Service Automation market, coupled with our strong ITSM experience in Australia and South East Asia, as ideal platforms to combine with Keystone. The expansion is also a compelling opportunity for a strong return on our investment and furthering our strategy of building our cloud services leadership.”

The Keystone business model provides a strong reoccurring annuity base of business that is supportive of key clients and the UXC strategy of increasing annuity revenue over the next three years to over 30% of revenue.

Consideration will be between $24m and $28m depending on the achievement of certain performance and earnings targets through the end of FY15 and will be a mixture of cash and shares. The acquisition multiple is in line with prior deals and the transaction is expected to be immediately earnings accretive. The earnings profile and growth expectations of the business will make a positive contribution to earnings in the 2nd half of FY14.


UXC Limited is an S&P/ASX 300 listed Australian business solutions company, and the largest Australian owned ICT consultancy firm.  UXC services medium to large entities in the private and public sectors across Australia and New Zealand.    

UXC provides a range of unique, unmatched and formidable ICT Solutions in Consulting, Business Applications and Infrastructure that support our customers to plan & design, implement & enhance, and operate & manage their ICT requirements.

UXC strives to create simplicity and meaning in a complex world through the power of people and technology, by being the leading Tier 1 Australian IT Services and Solutions Company, delivering value, innovation and responsive business outcomes with excellent people.

ABOUT Keystone Management Solutions
Keystone is a leading provider of services and solutions based around ServiceNow, the industry leading provider of cloud-based solutions that automate enterprise IT operations.

Established in 2007, Keystone introduced ServiceNow into the Australasian marketplace and currently support over 120 ServiceNow customers across Australia, New Zealand and globally. Keystone is the largest partner for ServiceNow in the region and the only accredited ServiceNow training provider, and the only partner with a customer support team dedicated to supporting ServiceNow customers.

Keystone continues to innovate in the area of Service Management by identifying markets that could benefit from the disruptive nature of our solutions and other disruptive technologies that could deliver transformation in other areas for our customers.  

Keystone strives be the partner of choice for organisations wanting to realise extraordinary outcomes in service management.