Digium introduces the Switchvox Softphone for iPhone

Wavelink LogoDecember 4, 2014 – Digium®, Inc. has announced the release of its Switchvox Softphone for iPhone app. This new app offers the power of a Digium IP Phone on an iPhone, to enable enterprise mobility for Digium’s Switchvox business phone system users. Like Digium’s desktop phone, the Switchvox Softphone for iPhone is simple to setup, and presents users with a rich feature-set to receive and make calls, check voicemail, set a personal status, and see a coworker’s status.

“The Switchvox Softphone for iPhone lets you take your business phone wherever you go, so that you have the tools you need to serve your customers effectively and collaborate with coworkers,” said Adam Kramer, product manager for the Switchvox product line. “Switchvox and the desktop Digium IP Phones set a high bar for quality and user experience, and the app raises that bar; it’s intuitive for users and effortless for administrators to manage.”

The app delivers the same powerful communications experience that traditional desktop phone users have with Switchvox. That robust feature set is now extended to employees who take advantage of their company’s Bring Your Own Device (BYOD) policy, as well as remote workers, telecommuters, and any of a company’s mobile workforce.

With the app, you can make and receive calls, record, transfer, and 3-way conference. Your favourite contacts are automatically displayed with their status details, and all of your Switchvox contacts are available for direct calls and transfers to voicemail. You can also access your iPhone contacts to dial any number via Switchvox. A call log displays your recent calls for easy reference and re-dialing, and audio options let you use the speaker or a headset.

The app also includes voicemail (play, delete, and call-back), and easy access to your status setting. The status you set in the app is available for your Switchvox coworkers to see, and can control what happens to your incoming calls and what greeting is played when callers reach your voicemail.
The Switchvox Softphone for iPhone supports iOS 8 and is available for free in the Apple Store https://itunes.apple.com/us/app/switchvox-softphone/id905124827?ls=1&mt=8.  It’s easily assigned to a Switchvox phone extension and requires a Switchvox subscription. For more details, see the www.digium.com/switchvoxmobility softphone web page.

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About Digium
Digium®, Inc. provides Asterisk® software, telephony hardware, and on-premises and hosted Switchvox business phone systems that deliver enterprise-class Unified Communications (UC) and UC as a Service (UCaaS) solutions at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium Switchvox Cloud and other cloud-based products and services are offered through Digium Cloud Services, LLC, a wholly owned subsidiary of Digium, Inc. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at http://www.digium.com and http://www.asterisk.org.

The Digium logo, Digium, Asterisk, Asterisk SCF, Switchvox, Asterisk Business Edition, AsteriskNOW, Asterisk Appliance and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.

About Wavelink
Wavelink specialises in the supply, marketing and support of a range of leading edge Enterprise Mobility and UC Solutions. Wavelink distributes a range of products from Meru Networks, Spectralink, Digium, Polycom and Purple WiFi. For more information please contact Wavelink on 1300 147 000.

Digium introduces new Switchvox business phone systems to support larger and more demanding applications

 

Wavelink LogoMay 3, 2013 – Digium®, Inc., the Asterisk® Company, has announced the general availability of two new Switchvox appliances designed to meet the IP phone system needs of mid-size businesses while delivering expanded performance capabilities. The Switchvox 400 Series includes all enterprise-class unified communications features at one affordable price, making it the best value in business phone systems. Supporting up to 600 users in a single system, the 400 series provides more powerful processing for more demanding applications.

The Switchvox 450 and Switchvox 470 are Digium’s newest additions to the product line and address larger applications and customer needs. These appliances offer server-class architectures, significantly more memory, state of the art processors, enhanced RAID options and solid state drives (SSD).  These enhancements let Switchvox more than double the number of concurrent calls supported on the prior models. In addition to improved capacity and performance, the size of the appliances has been reduced by 46 per cent, the weight by 37 per cent, and the power consumption by 22 per cent, producing environmentally-friendly solutions.

“Digium is broadening our line of phone systems to address the needs of larger and more complex UC requirements,” states Mark Amick, Digium’s Director of Product Management.  “Incorporating all of the award-winning features of Switchvox into two new appliances provides the solutions that our customers and channel partners have requested to address larger applications at the best value for SMB business phone systems.”

The Switchvox 400 products are complete business phone systems and include the following features:
* VoIP and Traditional Calling
* Mobile Applications
* Fixed Mobile Convergence
* Interactive Switchboard
* Advanced IVR Capabilities
* Integrated Conferencing
* Video Calling Support
* Voicemail with email integration
* Built-in Call Queues
* Detailed Reporting
* One-Touch and Scheduled Recordings
* CRM Integration & Extend API
* Faxing
* Music on Hold
* Digium IP Phone Phone integration.

The Switchvox 450 is a complete UC business phone system and is ideal for mid-sized or larger businesses seeking a high performance, highly redundant, full-featured IP PBX that supports up to 500 users in a single platform. The Switchvox 450 is available now.

The Switchvox 470 is a complete UC business phone system and is ideal for mid-sized or larger businesses seeking a high performance, highly redundant, full-featured IP PBX. The Switchvox 470 provides the fastest processing power in the Switchvox product line for the most demanding applications, and supports up to 600 users in a single platform.  The Switchvox 470 is available now.

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About Digium
Digium®, Inc. provides Asterisk® software, telephony hardware and Switchvox business phone systems that deliver enterprise-class unified communications (UC) at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project, the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. A community of more than 80,000 developers and users worldwide uses Asterisk to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone systems. Digium’s business communications products are sold through a worldwide network of reseller partners. More information is available at www.digium.com and www.asterisk.org.

The Digium logo, Digium, Asterisk, Asterisk SCF, Switchvox, Asterisk Business Edition, AsteriskNOW, Asterisk Appliance and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.

Wavelink announces the addition of fixed mobile convergence to Digium Switchvox’s award-winning unified communications solution

Melbourne, August 16, 2011Wavelink, a value added distributor of business IP, wireless, communication and network security and access solutions has announced the introduction of Digium® Switchvox 5.1, a new version that adds fixed mobile convergence (FMC) and further integration with third-party business applications into its full-featured and cost-effective voice over IP (VoIP) unified communications (UC) solution designed for small- to mid-sized businesses.

The new release enhances Switchvox mobility to allow users to seamlessly integrate any type of phone with Switchvox. Users can select up to six phones of any type, including VoIP, digital, analogue, smartphone or a soft phone, to converge with their Switchvox extension. The user can now route, record or transfer calls appropriately, at any location. Users of Switchvox SMB with active subscriptions can download version 5.1 to have access to these features at no cost.

Switchvox 5.1 is based on Asterisk, the world’s most widely adopted open source communications engine, and brings a new level of features and customisation to IT administrators, users and resellers. Additionally, version 5.1 includes more application programming interfaces (APIs) for greater customisation and integration with third-party business applications, giving businesses the ability to leverage their other IT investments, such as CRM, customer support, accounting and ERP systems. Switchvox 5.1 also features an enhanced user interface, more detailed reporting for calls and call queues, and detailed online support. With all of these features included in each Switchvox SMB unified communications system, customers can realise an average cost savings of up to 60 – 80 percent over comparable VoIP business phone systems.

“Mobile and remote workers need to be just as productive outside the office as they are inside, seamlessly moving between the two,” said Tristan Barnum, product line director for Switchvox at Digium. “Combined with a refreshed user interface that makes management simpler and faster, Switchvox also has a more powerful FMC solution, unlike any on the market. With other UC offerings, this functionality is treated as an add-on, requiring expensive licensing, special hardware and hours of training. With Switchvox, all features are included. Additionally, we’ve created more APIs that allow you the flexibility you need to integrate with the software you already use to drive your business.”

The free Switchvox Mobile application integrates Digium’s Switchvox SMB communications solution with Android as well as iPhone and BlackBerry devices at no extra cost to customers. With the Switchvox Mobile app, Switchvox SMB customers can:
* make, receive, transfer and record calls as if they were calling from the office extension
* check their call history
* view and change call rules, such as routing and forwarding
* change their out-of-office greeting
* access the company directory and return calls via email
* use the Switchvox app from their Android-based tablet to perform tasks such as returning voice messages using email.

The key Switchvox 5.1 UC features include:
* Fixed Mobile Convergence (FMC) – Built-in integration for six phones, allowing for seamless transfers and recording from any phone. Find out more: http://www.digium.com/mobility
* Detailed Call Queue Reports and Logs – Granular call queue data for multiple queues and queue members.
* Additional Application Programming Interfaces (APIs) – Organisations can create custom integrations with third-party business applications for communications-enabledbusiness processes (CEBP). See a complete list: http://www.digium.com/switchvox/api
* Switchvox Graphical User Interface (GUI) – A newly refreshed Switchvox GUI simplifies the configuration for groups of users for administrators and users. See these and more features: http://www.digium.com/switchvox-features

“We are excited about many aspects of Switchvox 5.1, from its new graphical user interface-a significant and pleasant redesign that users will embrace-to the improved call queue reporting and ability to make group changes to users on the system,” said Jonathan Rusk, president of Chromis Technology, a telecommunications networking consultant and vendor. “We believe that the updated GUI and fixed mobile convergence will bring additional sales opportunities and increase our competitive edge.”

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About Digium
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom telephony solutions. More information is available at http://www.digium.com.

The Digium logo, Digium, Asterisk, Asterisk SCF, Switchvox, Asterisk Business Edition, AsteriskNOW, Asterisk Appliance and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.

About Wavelink
Wavelink (www.wavelink.com.au) specialises in the supply, marketing and support of a range of leading edge business IP, wireless, communication and network security and access solutions. Wavelink distributes a range of products from Polycom, Meru Networks, Digium, Cisco, AirTight, Nomadix, Identity Networks and Bradford Networks. For more information please contact Wavelink on 1300 147 000.

Andi-Co chooses Digium for clearer communications

Large whitegoods distributor Andi-Co has chosen Digium Inc’s Switchvox business phone system to support its unified communications needs.

Digium Switchvox is a feature-rich, cost-effective Internet protocol (IP) private branch exchange (PBX) designed for small- to mid-sized businesses (SMBs).

Switchvox‘s unique web-aware capabilities enable integration with web and back-office applications, turning the phone system into a powerful unified communications (UC) platform.

Elbert Van Bommel, IT manager, Andi-Co, says that the Digium solution was selected over other major vendors based on its ease of deployment, integration capabilities and competitive cost.

“It is important for all employees to be able to communicate clearly with each other regardless of their location to ensure an efficient inventory and client management process. With the Digium Switchvox, all of our 40 employees are fully connected, wherever they may be.”

Ilan Rubin, director, Wavelink Communications, said, “Andi-Co needed a platform that was able to provide an IP-based seamless connection.

“Digium Switchvox is the perfect solution for Andi-Co. Switchvox is designed for businesses that want a full-featured voice over IP phone system for hundreds of employees per server at a fraction of the cost of traditional PBXs.”

About Wavelink
Wavelink Communications (www.wavelink.com.au) specialises in the supply, marketing and support of a range of leading edge IP, wireless and communication solutions. Wavelink distributes a range of products from Polycom, Digium and Meru Networks.

About Digium
Digium, Inc., the Asterisk Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software.
Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems.
More information is available at www.digium.com

About The Andi-Co Group
The Andi-Co Group was founded in Europe more than 44 years ago and has been established in the Australian market for more than 27 years.
Together with the Andi-Co Group, Andi-Co Australia Pty Ltd collectively nationally markets and distributes world-renowned kitchen and refrigeration brands Andi, Falcon and GE.
Andi-Co Australia Pty Ltd prides itself on only sourcing the highest quality appliances. This philosophy has seen the group become a leader in the Australian appliances industry, translating into numerous industry awards.
For more information, please visit www.andico.com.au

Wavelink Releases Digium Switchvox SMB 4.5

Sydney, 27 January, 2010 – Wavelink Communications, a value added distributor of IP, wireless and communication solutions has announced the release of Digium Switchvox® SMB 4.5, a powerful new version of Switchvox, the full-featured and cost-effective Voice over IP (VoIP) Unified Communications (UC) solution designed for small- to mid-sized businesses. Switchvox SMB 4.5 delivers mission-critical applications traditionally accessed through the web interface directly to phone handsets, and adds greater flexibility and control for both users and administrators.

Based on Digium’s Asterisk, the world’s most popular open source telephony engine, Switchvox SMB is a powerful IP PBX that integrates an easy-to-use web interface with innovative UC features such as fax, chat and video calling. The introduction of Switchvox 4.5 and new Phone Feature Packs extend the power of the Switchvox to Polycom phone handsets for maximum control of the communications system.

Features that were previously only available through the web interface are now made available through Phone Feature Packs to these phone handset displays. This enables users to access powerful features from the phone handsets, such as call recording, visual voicemail, a searchable company directory and call parking lots.

New options for more fundamental phone functions, such as hands free click-to-call dialling, distinctive ringtones for different types of calls, extension failover to a backup Switchvox SMB server, and support for multiple extensions on a single handset, are also available in version 4.5.

“Switchvox is designed for businesses that want a cost-effective phone system that goes beyond the functionality of a typical PBX,” said Tristan Barnum, director of Switchvox product marketing for Digium. “Switchvox SMB’s tight integration with web applications and back-office software gives businesses an unprecedented level of productivity, while features like VoIP, chat and video calls provide flexibility and profound cost savings. Today, with the introduction of version 4.5, we’re extending the most popular functionality of Switchvox to the feature rich Polycom handsets, where they can be accessed intuitively.”

Patrick Ferriter, senior director of product management at Polycom said, “The release of Switchvox SMB 4.5 makes the level of UC integration with Polycom handsets one of the deepest of any manufacturer in the industry.

“Digium has interoperability with a broad set of IP devices among our partners, and their family of Switchvox solutions has provisioning, management and powerful applications tightly integrated for Polycom SoundPoint® IP desktop, VVX™ 1500 business media and SoundStation® IP conference phones.”

Switchvox SMB 4.5 offers additional features to support users and administrators including:
– User profiles—Caller profile information such as photo, extension, title and location. This appears on the Switchboard and on the display of Polycom phones with Phone Feature Packs on internal calls.

– Flexible language support—The Switchvox 4.5 GUI, manual and online help are available in English, UK English, Italian, Castilian Spanish and Latin American Spanish. Sound packs, which include all the audio prompts used in the system, are available for these languages, as well as Australian English, French and French Canadian. For businesses with international offices, users can customize their language settings to best complement their location and language preference.

– Comprehensive monitoring—Digium has implemented the Simple Network Management Protocol (SNMP) for Switchvox 4.5, which gives administrators the ability to collect real time data about the status and health of their systems.

Pricing and Availability
Switchvox SMB 4.5 is available now free of charge to customers with a current Switchvox SMB software subscription. Customers can continue using Switchvox 4.0 or implement the optional upgrade to 4.5 with a single click.

About Digium
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems. More information is available at www.digium.com.

About Wavelink
Wavelink Communications (www.wavelink.com.au) is a leading distributor of IP, wireless and communication solutions. It distributes a range of products from Polycom, Digium and Meru Networks.