Fluke Networks’ OneTouch AT v2 speeds troubleshooting of BYOD and VoIP network issues

Fn-OneTouchAT_01b_cJuly 2, 2013Fluke Networks has announced Version 2 software for the OneTouch AT Network Assistant, which adds new features making it easier for network technicians to isolate the root cause of end-user wired and wireless problems, fix or escalate those issues and validate performance and SLA (service level agreement) compliance after changes are made.

Network technicians are spending 48 to 58 per cent more time dealing with emerging wireless LAN and Bring Your Own Device (BYOD) issues, according to a recent Fluke Networks customer survey*. More than 37 per cent report spending more time supporting VoIP (Voice over Internet Protocol) when compared to two years ago.

OneTouch AT has been updated with key features to help meet these new challenges including:
* BYOD Management – New automated Wi-Fi discovery capabilities (including 802.11ac devices) and Wi-Fi packet capture simplify smart device management and speed problem resolution
* Network Performance Acceptance Testing – New wired and wireless performance tests automate the measurement and assessment of end-to-end path performance to prove that network projects were successfully completed and that the performance meets design objectives
* Inline VoIP Analysis – New inline test provides visibility into IP phone initialisation and call control processes, and VoIP conversation quality to simplify troubleshooting of IP phone problems.

Eric Anderson, product manager at Fluke Networks, said, “Today’s network support organisations are being pressured to speed troubleshooting and project acceptance processes, but to do this successfully they need to standardise these processes and their tools.

“Fluke Networks’ OneTouch AT is uniquely positioned to provide teams with a portable tool that can not only speed the identification and remediation of network problems so they can meet new emerging challenges, but also provide a means to verify performance and system acceptance.”

The OneTouch AT software update also includes a new Path Analysis test, a Multi-Port Statistics test, inline VoIP packet capture, and additional features for enhanced troubleshooting and management.

For more information about the new capabilities of OneTouch AT, please visit Fluke Networks.

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About Fluke Networks
Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks’ products and expertise to help solve today’s toughest issues and emerging challenges in WLAN security, mobility, unified communications and data centres. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.FlukeNetworks.com.

For additional information, promotions and updates, follow Fluke Networks on Twitter @FlukeNetENT, on Facebook, or on the LinkedIn Company or Group page.

*Fluke Networks Market Research, April 2013

Fluke Networks launches Visual TruView, industry’s first truly unified, performance monitoring and troubleshooting solution

GR_TruView_Screen_blow-outMarch 15, 2013Fluke Networks has announced Visual TruView™appliance, the first truly unified, single-box network and application performance monitoring and troubleshooting solution. Visual TruView’s integrated approach fills an important need in the market; a recent survey of network professionals conducted by Fluke Networks indicated that more than half don’t have the tools they need to quickly and accurately identify issues with VoIP, application transactions and other network performance issues.

To speed problem resolution, TruView integrates the separate disciplines of network and application performance monitoring, element managers and Stream to Disc (S2D) with up to 10G performance,1 so engineers never have to waste time performing “swivel chair “correlations across multiple tool sets. To ensure these integrated functions operate without degrading performance, Visual TruView has 2.5 times more analytical processing power than any competing solution. Plus, TruView features a single, correlated dashboard that makes it easy for engineers to drill down to individual or group of flows, packets or transactions of any user, site or period of time in just a few clicks. Furthermore, it offers automatic identification and configuration of applications and networks, so set up takes just 15 minutes or less.2

An increased need for visibility into network performance and the true cause of issues is clearly a driver for today’s IT pros worldwide. “The consequence of this evolution is that the network is placed in a highly visible position in the context of IT operations,” according to Gartner. “When an application fails, it is a natural assumption to blame the network, justifiably or not. To redress this perception, the network operations staff needs to recognise the strategic value in real user experience monitoring on a constant basis, identifying underutilised resources and optimising their infrastructures where possible.”3

“TruView was built from the ground up to provide this visibility,” said Daryle DeBalski, vice president and general manager of the Fluke Networks’ Visual business unit. “We’ve reinvented the way engineers can see and manage issues with today’s complex networks so they can move to immediate resolution. TruView changes the game on speed and collaboration for our customers.”

Fluke Networks President, Arif Kareem adds, “Fluke Networks is built on a 20-year legacy of providing innovative solutions that speed the deployment and analysis, and ease the monitoring of networks and applications. TruView is a clear demonstration of our customer commitment to continuing this legacy.”

Visual TruView is available immediately, worldwide.

1. Certified by Tolly Group, 2012.
2. Fluke Networks market research, 2012.
3. Gartner, Inc., NPM Delivers Improved Network Visibility to IT Operations, Vivek Bhalla, Jonah Kowall, October 24, 2012.

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About Fluke Networks
Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks’ products and expertise to help solve today’s toughest issues and emerging challenges in WLAN security, mobility, unified communications and data centres. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.FlukeNetworks.com.

Fluke Networks announces first auto multi-segment analysis capability for both portable and rack mount 40 Gbps stream-to-disk solutions – speeds troubleshooting by factor of five

Fn-ntmPortable1a_02a_hAugust 17, 2012Fluke Networks has announced a new version of Network Time Machine™ (NTM), the first packet analysis appliance that provides automated multi-segment analysis (Auto MSA) capability for both portable and rack mount solutions for up to 40 Gbps network traffic.

Network professionals now have the flexibility to use both rack mount and portable versions, or even the Fluke Networks OptiView® XG Network Analysis Tablet, to gather packet information across multiple tiers within the data centre or a distributed network. This delivers a complete view of the transaction process and isolates points of failure nearly five times faster than competing solutions.1

By 2015, server unit growth with 40 Gbps Ethernet interface is expected to grow by more than 40 per cent, which represents new challenges isolating packet delays and losses across different network segments.2

Wayne Allen, program manager, Fluke Networks, said, “The investments customers are making in 40 Gbps pipelines are tremendous, and they need to ensure they’re maximising the investment.

“The newest version of Network Time Machine demonstrates Fluke Networks’ continued commitment to keeping pace with the technologies its customers are using and helping them drive value and performance from their infrastructure.”

The new version of Network Time Machine can capture 20 Gbps stream-to-disk (Tolly Group Certified3). The portable version can capture 10 Gbps stream-to-disk, and will be available in September. For more information, please visit Fluke Networks.

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About Fluke Networks
Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks’ products and expertise to help solve today’s toughest issues and emerging challenges in WLAN security, mobility, unified communications and datacentres. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.flukenetworks.com.

1. Based on internal Fluke Networks research of competitive market solutions.
2. Cisco Market Need for 40 Gigabit Ethernet Report, 2012
3. The Tolly Group, 2012

Groundbreaking new Fluke Networks tester troubleshoots the most common end-user network issues in about a minute

Fn-OneTouchAT_01a_cJune 25, 2012Fluke Networks has announced the OneTouch AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in about a minute1, greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analysers, PC utilities and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customisable, handheld tool with a one-button auto test feature. This offers users the fastest2 way to troubleshoot end-user issues that generally take up 25 per cent of a network technician’s workday to resolve.3

Wayne Allen, program manager, said, “Connectivity and performance problems can hide in a variety of places throughout the network, and today’s frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organisations deploy a technician to fix the problem, but many do not have standardised testing processes and today’s tools can be complex and time consuming.

“The automated OneTouch AT was specifically designed to address these challenges, saving an organisation, on average, approximately one man-week of troubleshooting each month.4”

The key features of the OneTouch AT include:
* one button auto test for faster problem identification
* ability to test 802.11 a/b/g/n Wi-Fi, gigabit Ethernet copper and fibre
* in-line copper and fiber packet capture
* cable wire mapping, Power-Over-Ethernet (PoE) and link testing
* remote access for enhanced collaboration with colleagues to speed problem resolution
* network and service performance analysis
* standardised, automated test scripts to ensure even the most novice user can troubleshoot problems
* new form factor with smartphone touchscreen and enhanced ruggedness for durability in the field

The OneTouch AT Network Assistant will be available June 27. For more information, please visit Fluke Networks.

-ENDS-

1. According to internal Fluke Networks customer research comparing standard testing tools and best practice protocols.
2. Fastest root cause analysis of network and application problems claim based on current industry practices and tools, which do not allow troubleshooting both at the desk and in the field for both wired and wireless networks.
3. According to internal Fluke Networks research of network professionals.
4. According to internal Fluke Networks research of network professionals.

About Fluke Networks
Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks’ products and expertise to help solve today’s toughest issues and emerging challenges in WLAN security, mobility, unified communications and data centres. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.flukenetworks.com.