Fluke Networks’ OneTouch AT v2 speeds troubleshooting of BYOD and VoIP network issues

Fn-OneTouchAT_01b_cJuly 2, 2013Fluke Networks has announced Version 2 software for the OneTouch AT Network Assistant, which adds new features making it easier for network technicians to isolate the root cause of end-user wired and wireless problems, fix or escalate those issues and validate performance and SLA (service level agreement) compliance after changes are made.

Network technicians are spending 48 to 58 per cent more time dealing with emerging wireless LAN and Bring Your Own Device (BYOD) issues, according to a recent Fluke Networks customer survey*. More than 37 per cent report spending more time supporting VoIP (Voice over Internet Protocol) when compared to two years ago.

OneTouch AT has been updated with key features to help meet these new challenges including:
* BYOD Management – New automated Wi-Fi discovery capabilities (including 802.11ac devices) and Wi-Fi packet capture simplify smart device management and speed problem resolution
* Network Performance Acceptance Testing – New wired and wireless performance tests automate the measurement and assessment of end-to-end path performance to prove that network projects were successfully completed and that the performance meets design objectives
* Inline VoIP Analysis – New inline test provides visibility into IP phone initialisation and call control processes, and VoIP conversation quality to simplify troubleshooting of IP phone problems.

Eric Anderson, product manager at Fluke Networks, said, “Today’s network support organisations are being pressured to speed troubleshooting and project acceptance processes, but to do this successfully they need to standardise these processes and their tools.

“Fluke Networks’ OneTouch AT is uniquely positioned to provide teams with a portable tool that can not only speed the identification and remediation of network problems so they can meet new emerging challenges, but also provide a means to verify performance and system acceptance.”

The OneTouch AT software update also includes a new Path Analysis test, a Multi-Port Statistics test, inline VoIP packet capture, and additional features for enhanced troubleshooting and management.

For more information about the new capabilities of OneTouch AT, please visit Fluke Networks.

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About Fluke Networks
Fluke Networks is the world-leading provider of network test and monitoring solutions to speed the deployment and improve the performance of networks and applications. Leading enterprises and service providers trust Fluke Networks’ products and expertise to help solve today’s toughest issues and emerging challenges in WLAN security, mobility, unified communications and data centres. Based in Everett, Wash., the company distributes products in more than 50 countries. For more information, visit www.FlukeNetworks.com.

For additional information, promotions and updates, follow Fluke Networks on Twitter @FlukeNetENT, on Facebook, or on the LinkedIn Company or Group page.

*Fluke Networks Market Research, April 2013

Digium® Switchvox unified communications solution wins top midmarket product award from Everything Channel’s CRN Magazine

Sydney, April 28, 2010 – Digium® Inc., the Asterisk® Company, announced that CRN Magazine, a part of the Everything Channel, has recognised its Switchvox® SMB AA355 Voice over IP (VoIP) unified communications (UC) solution as a Top Midmarket Product.

The Top Midmarket Product winners were selected through a nomination process from Everything Channel editorial, solution providers and chief information officers (CIOs) of midsize companies. The groups collectively nominated more than 10 products per category based on how well their technology fits a midsize enterprise, customer service and the technology vendor’s commitment to solution providers serving midmarket customers. For each category, a subset of the nominating group selected the winner and runner-up. All the winning products were approved by Everything Channel editorial.

The Switchvox SMB 355 is a rack mountable unified communications solution that gives small and medium-sized businesses (SMBs) the ability to improve office communications at a price they can afford. It is designed for medium to large businesses that want an affordable, high performance, full featured IP PBX that supports 400 users and up to 75 concurrent calls. This system integrates enterprise-class features such as call queues, call recording, conferencing, chat, video and presence, all in a single system. It is easy to set up and manage with a Switchboard web interface, and it can be used with a company’s existing SIP telephones and hardware, resulting in lower costs than with a traditional business phone system.

“At Digium, we do most of our business through the channel, so recognition for one of our core products from Everything Channel is important to us,” said Danny Windham, CEO of Digium. “We believe this award acknowledges the combined success of Digium and our hundreds of partners. We’re proud of the strength of the Digium ecosystem and will continue to cultivate it and devote resources to its rapid growth to sell Switchvox UC solutions.”

Digium solutions are distributed exclusively by Wavelink Communications in Australia.

For more information on this award-winning system, visit: www.digium.com/switchvox.

A list of the CRN Top Midmarket Products can be found at www.channelweb.com.

-ENDS-

About Wavelink

Wavelink Communications (www.wavelink.com.au) specialises in the supply, marketing and support of a range of leading edge IP, wireless and communication solutions. Wavelink distributes a range of products from Polycom, Digium and Meru Networks.

About Digium
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom telephony solutions. More information is available at http://www.digium.com.

The Digium logo, Digium, Asterisk, Asterisk Business Edition, AsteriskNOW, Asterisk Appliance, Switchvox and the Asterisk logo are trademarks of Digium, Inc. All other trademarks are property of their respective owners.

Wavelink Releases Digium Switchvox SMB 4.5

Sydney, 27 January, 2010 – Wavelink Communications, a value added distributor of IP, wireless and communication solutions has announced the release of Digium Switchvox® SMB 4.5, a powerful new version of Switchvox, the full-featured and cost-effective Voice over IP (VoIP) Unified Communications (UC) solution designed for small- to mid-sized businesses. Switchvox SMB 4.5 delivers mission-critical applications traditionally accessed through the web interface directly to phone handsets, and adds greater flexibility and control for both users and administrators.

Based on Digium’s Asterisk, the world’s most popular open source telephony engine, Switchvox SMB is a powerful IP PBX that integrates an easy-to-use web interface with innovative UC features such as fax, chat and video calling. The introduction of Switchvox 4.5 and new Phone Feature Packs extend the power of the Switchvox to Polycom phone handsets for maximum control of the communications system.

Features that were previously only available through the web interface are now made available through Phone Feature Packs to these phone handset displays. This enables users to access powerful features from the phone handsets, such as call recording, visual voicemail, a searchable company directory and call parking lots.

New options for more fundamental phone functions, such as hands free click-to-call dialling, distinctive ringtones for different types of calls, extension failover to a backup Switchvox SMB server, and support for multiple extensions on a single handset, are also available in version 4.5.

“Switchvox is designed for businesses that want a cost-effective phone system that goes beyond the functionality of a typical PBX,” said Tristan Barnum, director of Switchvox product marketing for Digium. “Switchvox SMB’s tight integration with web applications and back-office software gives businesses an unprecedented level of productivity, while features like VoIP, chat and video calls provide flexibility and profound cost savings. Today, with the introduction of version 4.5, we’re extending the most popular functionality of Switchvox to the feature rich Polycom handsets, where they can be accessed intuitively.”

Patrick Ferriter, senior director of product management at Polycom said, “The release of Switchvox SMB 4.5 makes the level of UC integration with Polycom handsets one of the deepest of any manufacturer in the industry.

“Digium has interoperability with a broad set of IP devices among our partners, and their family of Switchvox solutions has provisioning, management and powerful applications tightly integrated for Polycom SoundPoint® IP desktop, VVX™ 1500 business media and SoundStation® IP conference phones.”

Switchvox SMB 4.5 offers additional features to support users and administrators including:
– User profiles—Caller profile information such as photo, extension, title and location. This appears on the Switchboard and on the display of Polycom phones with Phone Feature Packs on internal calls.

– Flexible language support—The Switchvox 4.5 GUI, manual and online help are available in English, UK English, Italian, Castilian Spanish and Latin American Spanish. Sound packs, which include all the audio prompts used in the system, are available for these languages, as well as Australian English, French and French Canadian. For businesses with international offices, users can customize their language settings to best complement their location and language preference.

– Comprehensive monitoring—Digium has implemented the Simple Network Management Protocol (SNMP) for Switchvox 4.5, which gives administrators the ability to collect real time data about the status and health of their systems.

Pricing and Availability
Switchvox SMB 4.5 is available now free of charge to customers with a current Switchvox SMB software subscription. Customers can continue using Switchvox 4.0 or implement the optional upgrade to 4.5 with a single click.

About Digium
Digium®, Inc., the Asterisk® Company, created, owns and is the innovative force behind Asterisk, the most widely used open source telephony software. Since its founding in 1999, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Asterisk Business Edition and Switchvox IP PBX software to power a broad family of products for small, medium and large businesses. The company’s product line includes a wide range of hardware to enable resellers and customers to implement turnkey solutions or to design their own voice over IP (VoIP) systems. More information is available at www.digium.com.

About Wavelink
Wavelink Communications (www.wavelink.com.au) is a leading distributor of IP, wireless and communication solutions. It distributes a range of products from Polycom, Digium and Meru Networks.