Company demonstrates measurable environmental and governance improvements while advancing its people-first innovation strategy
December 9, 2025 – NiCE (Nasdaq: NICE) has announced the release of its 2024 Governance (ESG) Report, reaffirming the company’s commitment to sustainable growth, responsible innovation, and world-class governance. Developed in alignment with the Global Reporting Initiative (GRI) 2021 Standards, the report highlights NiCE’s continued progress in environmental stewardship, social impact, and corporate responsibility across its global operations. Access the full 2024 ESG Report here.
Scott Russell, CEO, NiCE, said, “Our 2024 ESG achievements show how we are creating a NiCE world where technology enhances human potential, supports sustainable progress, and benefits communities. By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we’re proving that AI can create meaningful, measurable change for both business and society.”
In 2024, NiCE achieved an 8-point increase in its EcoVadis rating, earning a Bronze Medal that recognises its continued progress in sustainability practices. The company also achieved an 11 per cent reduction in Scope 1 and 2 (location-based) greenhouse gas intensity and began transitioning its Israeli data centre to the cloud, a key milestone in its decarbonisation and energy efficiency efforts.
Governance and ethics remain central to NiCE’s ESG framework. The company reported 100 per cent compliance in employee ethics training and, during 2025, strengthened board-level ESG oversight.
NiCE also advanced its long-standing commitment to innovation and talent development. In 2024, the company reinvested 14 per cent of total revenue into research and development (R&D), supported by a global team of more than 3,300 professionals. Through flagship programs such as the NiCE Leadership Academy, the 4D Program, and the Accelerated Leadership Program (ALP) in partnership with Harvard Business School, NiCE continued developing the next generation of leaders across all regions.
NiCE employees continued to make a measurable difference in the communities where they live and work. During the company’s annual Global Community Month, employees contributed more than 40,000 volunteer hours and supported nonprofits worldwide with over US$900,000 in donations.
The 2024 Governance (ESG) Report underscores NiCE’s belief that technology and responsible business practices can together shape a more sustainable, inclusive, and ethical future.
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NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organisations to innovate and act, from interaction to resolution. Trusted by organisations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organisation, delivering proven measurable outcomes.
Trademark Note: NiCE and the NiCE logo are trademarks of NICE Ltd. All other marks are trademarks of their respective owners. For a full list of NICE’s marks, please see: www.nice.com/nice-trademarks.
