Report reveals business travellers are keen to get back to business

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As border restrictions tighten, many Australian and New Zealand (ANZ) business travellers are eager to resume travel as quickly as possible, with 53 per cent anticipating fewer contracts or deals that require in-person meetings, and one third expecting declines in new business due to a lack of in-person meetings, according to a new report released by SAP Concur.

The 2020 Global Traveller Report of 4850 business travellers in 23 markets found that, even though 28 percent of Australia and New Zealand business travellers feel worried about resuming travel once restrictions are lifted, 62 percent have positive feelings about returning to the road.

The report also found that 96 percent of ANZ business travellers expect long term changes to business travel in the post-COVID environment, including the widespread use of hand sanitisers, travel-enforced social distancing, and alternative touchless greetings for handshakes. One-third of ANZ business travellers expect limiting the use of public transport, and almost one quarter predict using their personal vehicle for business travel within Australia and New Zealand.

Matt Goss, managing director, SAP Concur ANZ said, “While travel may look different post-COVID, two thirds of ANZ business travellers do not expect to routinely limit their attendance at events and conferences, suggesting changes will be needed to meet their new expectations when they are back on the road”.

The trip itself is now considered to be the most stressful stage of travel for almost half of the business travellers surveyed, and 97 percent of travellers want their organisations to adopt measures such as personal health screenings, real-time updates on travel risks, and limiting travel to only business-critical trips for travelling employees.

Mobile apps can make travel easier to manage for businesses and travellers alike. The report showed that the top four preferred features in a mobile travel app were: mobile check-in; traveller safety information; the ability to book air travel and manage their trip itinerary; and automatic notifications for out-of-policy bookings or expenses. About one in five business travellers was interested in the ability to track and offset their carbon footprint.

The report also revealed that 93 per cent of ANZ business travellers would like company training on: how to protect their health and safety during travel; how to maintain healthy habits while travelling; travel best practices; and travelling more sustainably.

Matt Goss said, “Business travel is a potential source of stress for employees. To keep employees happy and productive while travelling, it’s important for organisations to listen to their employees and invest in solutions their travellers want. This includes implementing measures that employees see as necessary when travel resumes, such as improved traveller safety information, requiring pre-trip approval, or a greater ability to change travel plans quickly.”

SAP and Singapore Airlines collaborate to boost corporate travel visibility for enterprises

Sydney, Australia – SAP SE (NYSE: SAP) today announced a collaboration with Singapore Airlines (SIA) to boost travel visibility for businesses. SIA is the first Asia-based carrier to sign an agreement with the SAP Concur organisation, and customers utilising the Concur® TripLink web service will be able to realise the benefits of their corporate travel program when they make reservations with SIA outside of the Concur Travel solution.

Concur TripLink connects travellers, itineraries and receipts across multiple channels, allowing businesses to apply their travel policies to direct bookings. It also makes it easier for businesses to quickly locate and communicate with employees in the event of an emergency.

By seamlessly identifying corporate bookings made through SIA’s website, SIA will be able to enhance the overall corporate booking experience through personalised products and services for businesses and their employees. The ecosystem of connected travel-related apps that Concur TripLink is part of and the collaboration with SIA ease potential inconveniences caused by expense reporting and alleviate compliance issues arising from out-of-policy travel spend.

“Singapore Airlines is pleased to be the first Asia-based airline to join the Concur TripLink network. With this collaboration, our corporate clients can enjoy greater visibility over their travel and more personalised products and services, enhancing the experience Singapore Airlines is already famous for,” said Singapore Airlines Senior Vice President of Sales and Marketing Campbell Wilson.

“Having Singapore Airlines on board the Concur TripLink network provides businesses with greater transparency and control over travel spend, while delivering an integrated and intuitive travel experience for employees,” said Scott Russell, President, SAP Asia Pacific Japan. “We are honored to collaborate with SIA and look forward to helping more businesses in the region simplify travel and expense management and boost duty of care for their employees.”

To date, more than 7.5 million travelers have access to Concur TripLink. The global Concur TripLink network includes 28 partners representing airlines, hotels, rail and rental car providers.

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Deloitte signed as the first Australian Certified Implementation Partner for SAP Concur

Sydney, Australia – The very first Concur customer in Australia and New Zealand has recently become Concur’s first Certified Implementation Partner (CIP). The certification means Deloitte will configure SAP Concur solutions directly for its clients, along with continuing to provide existing client-side integration services including solution design, project governance, and change management.

While Deloitte has already been advising businesses on how to integrate SAP Concur into both large-scale SAP-based enterprise and mid-market programs this new agreement takes that alliance one step further.

Matthew Goss, managing director, ANZ, SAP Concur, said, “This milestone certification with Deloitte reflects the increasing demand in the Australian and New Zealand marketplace for smarter and more scalable travel, expense, and invoice management solutions delivered as-a-service. As businesses have explored digital transformation, the value of these solutions has become crystal clear: companies are saving money through reduced expenses and streamlined processes. SAP Concur’s relationship with Deloitte is incredibly strong and this expanded alliance will let new customers gain similar benefits by using SAP Concur.”

Under the CIP agreement, Deloitte can now configure the SAP Concur expense technology solution that was previously done only by the internal SAP Concur team. Deloitte services now include: overall project management; policy and solution design; setup, integration, review, and validation; deployment assistance including support and training; and handoff to support.

The certification process was rigorous and included requirements for Deloitte to undertake classroom training, and participate in SAP Concur on-the-job training and support.

Greg Haskins, Advisory Partner, Deloitte, said, “Being recognised as a SAP Concur Certified Implementation Partner was the logical next step for our practice, having already worked with over 80 clients in adopting SAP Concur.  This designation means that we can deliver the end-to-end implementation cycle, which gives our clients a lot of confidence in our time-boxed delivery approach. Our experience to date has shown that in most cases, adopting this solution shouldn’t be a drawn out and expensive process.”

Bradley Burt, partner and SAP practice leader, Australia, Deloitte, said, “This milestone demonstrates Deloitte’s continued commitment to invest in one of our most strategic alliance partners globally, and positions us to support our clients across the full SAP product portfolio.”

Matthew Goss said, “Appointing Deloitte as SAP Concur’s first CIP in the region provides the market with additional options for implementing SAP and Concur solutions. In Deloitte, customers have access to a company with immense knowledge and experience both as a long-time customer and a partner of SAP Concur. It fits neatly with our goal to take companies of all sizes beyond automation to a completely connected spend management solution.”


SAP Concur partners with MicroChannel in first reseller agreement for ANZ

Sydney, Australia – SAP Concur, the market leader in cloud-based travel, expense, and supplier invoice management solutions, has signed a reseller partnership with MicroChannel, a multi-award-winning business solutions and technology provider. In the 12-month pilot program, MicroChannel will sell SAP Concur products directly to its client base. This is the first time SAP Concur has partnered with a reseller under this type of program in Australia and New Zealand, and the third partnership of its kind for SAP Concur worldwide.

Fabian Calle, general manager of SMB, SAP Concur ANZ, said, “SAP Concur’s Australian business has always been focused on driving a strong partner ecosystem. We have now established our first reseller model with MicroChannel, an SAP Concur Diamond Partner and SAP’s largest Business One partner. This is a next step in the evolution of SAP Concur in Australia and New Zealand. Our goal is to drive revenue as well as market share, so the team has been working to find new channels to help support this objective.”

Ben Cook, national sales director, MicroChannel, said, “This is an exciting new partnership for MicroChannel. As a business consultancy utilising technology and solutions to enable our customers, we are always looking for technology providers that are leaders in their field. SAP Concur is the market leader and being able to offer SAP Concur expense and invoice management products directly will help drive even deeper value between us and our customers. MicroChannel is unique in that we offer seamless integration of SAP Concur with business systems including SAP Business One, Sage 300 and Microsoft Dynamics. This means we can offer a more well-rounded solution to our customers so they can lower their cost of doing business.”

Fabian Calle said, “This is SAP Concur’s first reseller agreement locally and one of the first of its type globally. SAP Concur is highly focused on helping small and medium-sized businesses to improve their expense and invoice management, realising cost and efficiency savings. This new partnership lets customers fully integrate SAP Concur within the broader ERP ecosystem, making expense and invoice management even easier.”

SAP Concur brings continued innovation and connected experiences to global customers


Power of combined brands helps deliver exceptional solutions to organisations of all sizes, industries and geographies

Sydney, Australia – SAP Concur®, the world’s leading provider of expense, travel and invoice management solutions, unveiled the deeper integration of two powerful brands to provide a truly connected, customer-centric experience that scales with businesses of all sizes. The unified brand will enable SAP Concur to leverage and drive innovation and continue to simplify expense, travel and invoice management for greater visibility and control.

Together, SAP and SAP Concur will continue to:

  •  Deliver greater scale across all markets through our deep investment in R&D to provide customers with the best solutions.
  • Provide powerful solutions that give customers visibility into spending by connecting employees with brands and apps they love.
  • With a connected experience, businesses can manage all of their spend—across expense, travel and invoice—in the cloud, and with native integration with SAP.

“Through this unified brand experience, we can tap into SAP’s vast resources to focus more than ever on innovation and our customers’ unique needs. Customers can continue to count on our commitment to help them run their businesses better,” said Jessica Shapiro, Vice President, Corporate Marketing, SAP Concur.

SAP Concur remains passionately focused on providing their customers and partners with simple and powerful solutions. The company will continue to take businesses beyond automation to a completely connected expense, travel and invoice management solution that grows with them.

“Taking this next step to align these two powerful brands will help us deliver maximum value to our customers,” said Alicia Tillman, CMO, SAP. “SAP strives to empower a culture of purpose, value and collaboration, and together with SAP Concur, we are committing to help businesses of all sizes run at their best.”

About SAP Concur
For more than two decades, SAP Concur has taken companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. SAP Concur’s global expertise and industry-leading innovation keep its customers a step ahead with time-saving tools, leading-edge technology and connected data, in a dynamic ecosystem of diverse partners and applications. User-friendly and business-ready, SAP Concur unlocks powerful insights that help businesses reduce complexity and see spending clearly, so they can manage it proactively. Learn more at or the SAP Concur blog.

Deloitte becomes leading Concur partner

Concur LogoSydney, Australia – As businesses and finance teams across Australia become more digitally savvy, and desire more flexible digital finance solutions, Deloitte has signed a strategic alliance with Concur®, an SAP® company, and announced that the team from Nesoi Solutions, Australia’s most experienced Concur services business, will join the professional services firm.

Concur is a leader in travel, expense and invoice management, providing cloud-based, SaaS scalable solutions to take companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk.

“Employees and management are often on different pages when it comes to the traditional processes used to manage travel, expenses and accounts payable,” said Deloitte Advisory Partner, Greg Haskins.

“Digital disruption means businesses are moving faster and they don’t want to be slowed down by inefficient processes. When it comes to spend management, organisations are hungry for a tool that will speed up claiming and reimbursement processes while also making it simpler to manage spending and enforce policies.

“Concur provides a way for businesses to streamline and automate their finance processes and improve productivity across the whole organisation and we’re seeing a lot of interest in the accounts payable automation solution in particular. We use Concur ourselves at Deloitte because it’s the best in its class and supports a mobile workforce.”

Deloitte’s report, Crunch Time: Finance in a Digital World, highlights that cloud platforms like Concur are one of seven digital tools that CFOs and finance teams can use to embrace, rather than fear, the digital disruption that is rapidly reshaping the world of finance.

“Deloitte sees significant synergies in working with Concur,” said Deloitte Corporate Advisory Leader Geoff Lamont. “We have deep expertise across the end-to-end finance process for businesses of all sizes, helping to automate month-end reconciliation, easing the burden of data capture and supporting finance teams through the rapid technological and digital disruption underway.”

Bradley Burt, Deloitte Consulting Partner, added that “Deloitte is recognised globally as the number one SAP S/4 HANA practice. And with more than 16,000 practitioners dedicated to SAP solutions in our global network we are well placed to advise big businesses on how to integrate Concur into large scale SAP-based enterprise programs.”

Matt Goss, managing director, ANZ, Concur, said, “We are excited about the new alliance with Deloitte in Australia and New Zealand. Nesoi Solutions enhances Deloitte’s existing Concur practice and service expertise. This will provide businesses in Australia and New Zealand with another key channel to access the Concur spend management platform. It will also allow Concur to further extend our presence in the market.”

The Nesoi Solutions team joins Deloitte

“With Concur recognised as a leader in travel and expense management, we are increasingly being asked by our clients to implement it,” said Greg Haskins. “The team from Nesoi Solutions brings us deep expertise in Concur configuration and support services and Deloitte is now able to support clients through all aspects of their Concur journey, from business case planning and configuration through to training and change management.”

Nesoi Solutions started working with Concur over six years ago and is the company’s longest standing delivery partner. It has worked with more Concur clients than any other provider in Australia.

As a result of the transaction, Nesoi director Mick Lavers will become a Deloitte advisory partner and Nesoi’s other three staff will join Deloitte’s Advisory team in Sydney as directors.

Mick Lavers said he was looking forward to joining Deloitte: “Being a part of Deloitte provides scale and leverages our experience from more than 70 Concur clients. Deloitte provides signiificant market reach and confidence that we will have the resources to maximise the opportunities for accounts payable automation and improved management of travel and expenses.”

About Concur

For more than two decades, Concur, an SAP company, has taken companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. Our global expertise and industry-leading innovation keep our customers a step ahead with time-saving tools, leading-edge technology and connected data, in a dynamic ecosystem of diverse partners and applications. User-friendly and business-ready, Concur unlocks powerful insights that help businesses reduce complexity and see spending clearly, so they can manage it proactively. Learn more at or the Concur blog.

 About Deloitte

Deloitte provides audit, tax, consulting, and financial advisory services to public and private clients spanning multiple industries. With a globally connected network of member firms in more than 150 countries, Deloitte brings world-class capabilities and high-quality service to clients, delivering the insights they need to address their most complex business challenges. Deloitte’s approximately 225,000 professionals are committed to becoming the standard of excellence.

About Deloitte Australia

In Australia, the member firm is the Australian partnership of Deloitte Touche Tohmatsu. As one of Australia’s leading professional services firms. Deloitte Touche Tohmatsu and its affiliates provide audit, tax, consulting, and financial advisory services through approximately 6,000 people across the country. Focused on the creation of value and growth, and known as an employer of choice for innovative human resources programs, we are dedicated to helping our clients and our people excel. For more information, please visit our web site at

Airbnb and Concur expand partnership to provide Airbnb listings within Concur Travel

Concur LogoExpanding partnership to deliver more content to corporate travel management companies

Sydney, Australia – Concur®, an SAP company and the world’s leading provider of travel, expense and invoice management solutions, has announced the availability to view and book Airbnb listings embedded within Concur Travel.

Embedded listings allow travellers to search for Airbnb listings directly on the search results page of the Concur online booking tool. The tighter integration will deliver greater flexibility for businesses to offer alternative lodging choices to business travellers within their existing travel management program and policy framework while delivering the ease of use customers have come to rely on from Concur, with itineraries and e-receipts being automatically fed back to Concur to simplify expense reports. Concur is now the only online business travel booking tool with Airbnb listings.

Airbnb usage continues to show strong growth over time, with the number of business travellers expensing Airbnb accommodations increasing by 33% year-over-year in Q2 2017.  In fact, employees from more than 250,000 companies in over 230 countries and territories use Airbnb for work. Concur Travel connects users seamlessly, while allowing organisations to maintain control over spend and compliance with corporate and regulatory requirements.

“Our customers want to give their employees the ability to take advantage of Airbnb lodging, but within the framework and controls of their existing travel program,” said Tim MacDonald, Chief Product Officer at Concur. “We partnered with Airbnb to do exactly that. First with TripLink and now with Concur Travel integration, we are providing the control and visibility our customers require, while helping travel managers fulfill their duty of care needs.”

“The lines between business and leisure travel are blurring, with more and more of us combining business trips with weekend stays,” said David Holyoke global head of business travel at Airbnb. “Travellers often want to get out and absorb the culture of a city when they’re travelling for business, while travel managers need visibility in to employee spend and whereabouts to support corporate policy and duty of care programs. We’re excited to expand that opportunity through our partnership with Concur’s industry-leading solutions to make Airbnb for business travel easier to book.”

Airbnb listings are expected to be available in the coming months. For more information, visit the Airbnb blog.

About Concur

For more than two decades, Concur, an SAP company, has taken companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. Concur’s global expertise and industry-leading innovation keep its customers a step ahead with time-saving tools, leading-edge technology and connected data, in a dynamic ecosystem of diverse partners and applications. User-friendly and business-ready, Concur unlocks powerful insights that help businesses reduce complexity and see spending clearly, so they can manage it proactively. Learn more at or the Concur blog.

Air Canada partners with Concur TripLink to enable full visibility for corporate travellers

Concur TripLink adds esteemed Star Alliance member to suite of suppliers

Concur LogoConcur® (Nasdaq: CNQR), the leading provider of spend management solutions and services, has announced at Fusion Exchange in Toronto a partnership with Air Canada to develop and enable corporate travel booking solutions functionality for and Air Canada apps. By leveraging Concur TripLink, companies can capture direct Air Canada corporate bookings while still receiving their corporate benefits and meeting their corporate travel reporting requirements through Concur.

Concur TripLink complements travel programs by providing visibility and information continuity to enable travellers and companies to book directly with Air Canada. Through TripLink, corporate travellers can use Air Canada channels to book their corporate fares and automatically have the trip data sent back to Concur to populate travel and expense reports on Concur and related platforms. In addition, travellers who link their profiles to Air Canada receive great benefits, including:

  • More choice: Whether a traveller chooses to book through Concur Travel, their TMC or directly with Air Canada, Concur TripLink accommodates the travellers’ choice by allowing the user to define their travel shopping experience.
  • Greater value: Concur TripLink enables travellers to take advantage of their corporate programs regardless of where they book travel; travellers and their companies get better visibility, negotiating power and control. Organisations and their TMCs can use the information to drive programs and services to increase compliance.
  • Improved traveller tracking: By capturing out-of-program bookings, companies know where their employees are travelling at all times, supporting their Duty of Care requirements. This also enables their TMCs to support these travellers and deliver new services.

“Air Canada is very excited about partnering with Concur to ensure our high value corporate customers always have access to the best, richest Air Canada content, while maintaining the benefits of tracking and reporting of expense through Concur,” said Keith Wallis, Manager of Distribution Business Development for Air Canada. “Air Canada has a long history of being an early adopter of innovative technology to meet and exceed their customers’ high expectations. Integrating Concur technology directly into the Air Canada website is the next step in the evolution of corporate travel as we seek to deliver exceptional benefits to our corporate customers.”

“Corporate travellers want to stay compliant with corporate policies, but at the same time, they crave the convenience of direct booking. With this announcement, we are giving our mutual customers a transparent and seamless experience so they can get the most out of their travel budgets,” said Steve Singh, chairman and CEO at Concur. “By enabling direct booking at an enterprise-level, we are creating a new and deeper level of customer experience that is centered on direct end-user connections. These are the same types of connections that have transformed other industries.”

To date, Concur TripLink has the following partners, including: Airbnb, Avis, Intercontinental Hotel Group, Marriott Hotels, Starwood Hotels, and United Airlines.

About Concur

Concur is the leading provider of spend management solutions and services in the world, helping companies of all sizes transform the way they manage spend so they can focus on what matters most. Through Concur’s open platform, the entire travel and expense ecosystem of customers, suppliers, and developers can access and extend Concur’s T&E cloud. Concur’s systems adapt to individual employee preferences and scale to meet the needs of companies from small to large. Learn more at or the Concur blog. The Concur Perfect Trip Fund invests in leading edge travel technology companies and is awarding $100,000 in innovation funding at the awards at The Perfect Trip DevCon 2014, from Concur & TripIt. Learn more at or the Concur blog.